Reviews of Tru By Hilton Charleston Airport 3 stars
3354 W Montague Avenue, North Charleston, Charleston, SC 29418, United States
#66 of 150 hotels in Charleston
Guests' ChoiceReview score
Based on 667 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.8
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Location
9.0
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Facilities
8.6
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Staff
8.8
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Value for money
8.4
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Free WiFi
8.1
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Reviewed: 1 September 2025
Andrew
United States8 reviews8.0“Very decent place, but there was no shampoo in my shower which was a bit inconvenient.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
There was no shampoo in the shower
Good room
Stayed in August 2025
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Reviewed: 12 August 2025
Arnold
United States4 reviews7.0“The assistant manager needs to be retrained!!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
I arrived about 15 minutes early and asked to check in early. The young man immediately confirmed my stay and processed all the information. There were 2 people behind the counter and the young man was helping the only customer. The lady (Saundra?) was talking to a third employee sitting in the lobby. That employee told her I was waiting and she said “I know” and made me wait for the other customer to finish and the young man helped me. I don’t understand why she stood up to the computer like she was logging in to help me? I later found out she was the assistant manager!! I think the young man should be promoted and Saundra demoted!! My family and I went upstairs to change and when we returned, I heard Saundra greet another customer coming into the lobby before they even got close to the counter!! I probably will not return to be treated that way!!
The young man who checked me in was very courteous and professional!! Everyone we saw spoke to us and was really nice. The breakfast was good and we were close to our shopping trip.
Stayed in August 2025
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Reviewed: 15 July 2025
Brian
United States6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Excellent location if you are going to the coliseum for an event. Very clean, friendly staff and a nice little breakfast in the morning
Stayed in July 2025
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Reviewed: 12 July 2025
Reginald
United States1 review9.0“Overnight stay before traveling further”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The desk was juvenile. Something not on wheels or nothing at all would have been fine
Breakfast was an added benefit. The room was safe, clean and comfortable.
Stayed in June 2025
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Reviewed: 30 June 2025
Vesna
Panama32 reviews3 helpful votes9.0“Convenient and nice”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Very clean ,nice amenities and spacious room.... close to Downtown Charleston and lots of eateries nearby. Very decent variety for breakfast.
Stayed in June 2025
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Reviewed: 22 June 2025
Kimberly
United States3 reviews8.0“Enjoyable and great location for our event.”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 7 nights
- • Submitted via mobile
The floor of the room was sticky, but may have been the humidity. Everything else was clean and well maintained. The towels always had a delay, but we believe they were sold out for our whole stay.
Staff was very accommodating and quick to respond to requests. Easy access to the North Charleston Convention Center. Breakfast had a nice variety, even had allergy friendly options. The pool was nice for the kids to burn some energy. The pool table and lobby were great gathering points for our large group.
Stayed in June 2025
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Reviewed: 18 June 2025
Merian
United States4 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
No microwave in the room, and the elevator was making strange noises.
The location was convenient to the event I was attending.
Stayed in May 2025
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Reviewed: 16 June 2025
Milton
United States6 reviews8.0“Overall, a perfect location if flying out of Charleston.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Water pressure
Location and pricing
Stayed in June 2025
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Reviewed: 6 June 2025
Sandra
United States36 reviews1 helpful vote7.0“Okay walking distance to graduation ceremony”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Did not have a washing machine nor dryers for dirty clothes
Everything
Stayed in June 2025
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Reviewed: 10 May 2025
Gaye
United States5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Floor above could hear person walking around. Everything else great! Would stay there again!!
Stayed in May 2025
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Reviewed: 21 April 2025
Burdacki
United States7 reviews9.0“Good value for a night”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility and Hearing Access
- • Stayed 1 night
- • Submitted via mobile
Clean, modern, nice lobby
Stayed in April 2025
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Reviewed: 17 April 2025
Randi
United States2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Property was great. Staff were not friendly or welcoming.
Stayed in April 2025
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Reviewed: 15 April 2025
Briseyda
United States1 review9.0“Very good value for price”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was not enough for people arriving after 9:40am even though breakfast ended at 10am
Rooms were clean and nice. Front desk very nice and accommodating.
Stayed in April 2025
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Reviewed: 10 April 2025
Dionne
United Kingdom4 reviews7.0“Friendly staff”- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
Most of the staff were friendly and helpful. The property was clean. The breakfast options were quite limited and I had to ask for my room to be cleaned and trash emptied during my 4 day stay.
Stayed in April 2025
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Reviewed: 9 April 2025
Carlos
United States1 review8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
No complaints at all.
Stayed in April 2025
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Reviewed: 27 March 2025
Synovia
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
When I first check in the room I was given it was half clean. I went to the front desk and Nick was very helpful and gave me a new room . I will be staying in the future
Stayed in March 2025
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Reviewed: 26 March 2025
Bb
United States32 reviews5 helpful votes9.0“Clean and comfortable hotel close to North Charleston area with great bars and restaurants.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Food was worse than i remembered. Id rather just save the money that's baked into the free breakfast and go out.
We knew what to expect staying here. We like North Charleston area so this was a good spot to stay. Everyhting is expensive in Charleston so this would be considered reasonable. Pool was nice for a quick dip.
Stayed in March 2025
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Reviewed: 25 March 2025
Stroud
United States1 review9.0“Great place”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Beverages were not cold in the lounge refrigerator
Price, breakfast, staff
Stayed in March 2025
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Reviewed: 16 March 2025
Carlisle
United States40 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Housekeeping was sub-par in some areas. In shower large shampoo and body wash were completely empty and dry. Had not been filled in quite awhile. When speaking with housekeeping in the hall they were rude and acted like they didn't want to be there.
Facility itself was great. Excellent lobby. Location was great.
Stayed in March 2025
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Reviewed: 22 February 2025
Alexandra
United States5 reviews7.0“Fine stay”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Staff were kind. The male front desk workers were constantly playing pool each night and had friends. This didn’t allow the guests to play both nights we were there.
Great location to convention center
Stayed in February 2025
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Reviewed: 17 February 2025
Kara
United States1 review8.0“We enjoyed it and would book again!”- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Check in is at 3pm but when we got there around 5:15pm we had to “wait in line” for our king room and didn’t get in our room until around 6:30pm but they were very accommodating for everyone that had to wait.
Location was great. Staff was nice and the room was clean, breakfast also smelt very good but unfortunately we couldn’t grab any! Love that they are very pet friendly as well!
Stayed in February 2025
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Reviewed: 12 February 2025
Sandra
United States4 reviews7.0“Clean hotel with a friendly staff in a good location outside of the historic area.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The price. I always felt this hotel was a great option for an affordable hotel. Our stays are usually 1 night only and so we are not looking for a "resort" hotel. I realize costs for everything have gone up, but I will definitely shop around before my next stay.
The location is excellent for us. We are always pleased with the cleanliness of the hotel and the friendliness of the staff
Stayed in February 2025
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Reviewed: 9 February 2025
Landon
United States26 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility and Hearing Access
- • Stayed 2 nights
- • Submitted via mobile
Someone charged food to my room WITHOUT PERMISSION. It was noone from my party..
Close to the event
Stayed in January 2025
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Reviewed: 24 January 2025
Cynthia
United States1 review9.0Superb- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Mattress was hard
Stayed in December 2024
