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  5. Reviews of The Trail Inn - Newberry, MI - Formerly Knollwood Inn - 13467 M-28

Review score

Based on 82 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    8.1

  • Staff

    8.0

  • Value for money

    8.5

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 3 September 2025

    8.0
    We would definitely stay in this cozy motel again!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a fantastic price for a clean, comfortable one night stay on a road trip.

    Stayed in September 2025

  • Reviewed: 27 August 2025

    7.0
    All in all it met our needs in spite of the minor inconveniences.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Thé check in was supposed to be easy. They send you a code to retrieve your room key from a lock box. Our key was not put in the correct box, or they sent us the wrong code. It wasn’t a huge inconvenience but we did have to wait until the on site manager arrived in the office to figure out the problem and to get us our room key. The sink faucet had no gradual on/off. It was difficult to turn the water on without it spraying out everywhere. The 2 bath towels were quite thin and we had no hand towels. We did have a couple of washcloths. Some people may like the fact that the bathroom light automatically turns on when you enter. It can be turned off manually but then kicks back on if you are still in the toilet/bathtub room. However, it is not desirable for someone who doesn’t want the light in their eyes when getting up in the middle of the night.

    I liked the designated parking spot right outside my room door. The bed was comfortable. The refrigerator had a small freezer so that I could refreeze my ice packs. There were hooks on the wall by the door to hang items and a nice little table with 2 chairs. You could pick up an ice bucket of ice from the office which was very adequate for our needs. There were chairs outside the room door to enjoy the nice cool evening.

    Stayed in July 2025

  • Reviewed: 23 August 2025

    7.0
    Good value but difficult to find since they dont have a sign out front.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    They dont have a sign visible from the road! Plus, road construction made it difficult to get to the motel. The tile on bathroom floor was a tripping hazard because it was about 1/2 inch higher than the carpet. No decaf coffee options. Each room was allotted only one tiny bag of ice.

    Loved the quiet, clean rooms and the picnic table. Getting the keys was high-tech, took me a hot minute to figure it out, but I thought it was cool.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Nice place to stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room is a little small and dated. It could use more lighting.

    Nice room. Easy check in.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Not a fan of no staff. Check yourself in. Would have liked to been able to walk down to the office and get a couple more towels. Unable to do that. Only time anybody's there is cleaning staff early

    Was clean and well located for what I was in the up for

    Stayed in August 2025

  • Reviewed: 12 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Couldn't seem to contact anyone for extra bath supplies. Don't think they have any staff at the motel everything was done by phone or a kiosk. Drove right past the motel there isn't any signage out front to let you know that it's the Trail Inn Motel.

    Good location to what we were doing.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    Location was fantastic and convenient.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Toilet was the smaller type. Sink and Toilet, both worked fine but could be up dated.

    Room was comfortable. Slept well. It was clean, no odors and newly painted. Check in was independent and easy. We had not done a check in like that before but it works well.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    8.0
    Very peaceful place to stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The check-in could have been explained a bit better at the property. If you didn't get the text from the manager, it was quite confusing. I'm sure that this method of check-in will catch on in the future, though.

    Very comfortable bed & nice, quiet, room. Chairs to sit outside & enjoy the evening. Strange, but effective, check-in procedure. No human to give you the key or ask questions of. All done by a kiosk & the internet. We watched a lot of, very confused, people try to navigate the check-in for their rooms that evening.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpeted floors

    Clean

    Stayed in July 2025

  • Reviewed: 25 July 2025

    9.0
    It worked well for us.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Needs a sign. Maybe it’s in progress.

    Good location for sights to the NE and NW in that part of the UP. Very nice cleaning staff and good texting communication.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    We will be returning guests
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Rooms were clean, comfortable and quiet. Never heard noise from other guests, except an occasional car in the parking lot. Location was perfect for our trip

    Stayed in July 2025

  • Reviewed: 12 July 2025

    7.0
    Mixed feelings 9th
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No staff available. On a noisy busy highway, not close to any other businesses - safety concerns. Couldn't get room door locked with the key when leaving - no one to notify. Had to leave door unlocked.

    Room updated. Comfortable bed and pillows. Very clean.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The user experience might be improved with larger, thicker bath towels.

    I enjoyed the cedar shake shingles, ambient lighting, and fresh interior decor! It was clean and comfortable with excellent pillows. The keyless check-in was convenient.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very little icd available. Who puts a motion sensor light in bathroom? Halfway through shower it's pitch dark!

    Clean, upgraded

    Stayed in July 2025

  • Reviewed: 3 July 2025

    7.0
    A mixed bag
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Water pressure. Bed a little stiff. Lights flickered with A/C or fridge turned on. Outlets didn't hold plugs.

    Room size, quiet even with rooms on both sides occupied.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    No staff stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The shower didn't work.

    The location was convenient.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    7.0
    Provided comfortable overnight sleep
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Tub needs grab bars. Us old fold need something to get ahold of.

    Good Beds Clean Comfortable

    Stayed in June 2025

  • Reviewed: 17 June 2025

    9.0
    Overall I’m sure it was an overlook on the towels. I would stay here again. Sad to see previous owners no longer run it
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Having to ask for towels and wash cloths. Dbl room should have enough towels for everyone in the reservation. Then having to go get them myself.

    Clean and the price was right

    Stayed in June 2025

  • Reviewed: 30 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nice little place. Clean and comfy. Will return.

    Stayed in May 2025

  • Reviewed: 25 May 2025

    8.0
    Good value and location. Clean rooms.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Squeaky bathroom door. Dead bolt lock on one room was difficult or quirky.

    Good value, good location, clean rooms.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can't think of anything

    Cozy accommodations and easy check in

    Stayed in May 2025

  • Reviewed: 17 May 2025

    9.0
    Came up with my 93 yr old mom. This place was very clean which we appreciated and had what we needed. Would stay again
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Miss the interaction with real ppl to ck in. Beds were too soft and hurt our back but we understand they won't be to everyone's liking.

    Very clean. Easy check in.

    Stayed in May 2025

  • Reviewed: 14 May 2025

    8.0
    Tasteful renovation of older motel.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress wasn’t great, but ok

    Updates were very tasteful

    Stayed in May 2025

  • Reviewed: 11 April 2025

    9.0
    Great. Would stay there again
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Traffic was a little loud

    Automation

    Stayed in April 2025

Showing 1 – 25

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