Reviews of The Knickerbocker 5 stars
6 Times Square, New York, NY 10036, United States
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Reviewed: 10 September 2025 · Stayed in September 2025
Verified reviewReviewed: 9 September 2025 · Stayed in September 2025
Verified reviewReviewed: 9 September 2025 · Stayed in September 2025
Verified reviewAmazing hotel in the heart of the city
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 8 September 2025 · Stayed in September 2025
Verified reviewI have stayed at other hotels listed by LHW before, but this one was disappointing compared to them. There was nothing in the minibar, not even water in the room. For the first two days, they asked me to sign a bill for breakfast. When I told them that breakfast was included in the room rate, they said it was “procedure.” Then, when I was checking out, they tried to charge me for breakfast again, and I objected. In the end, they did not charge me. This hotel does not live up to the standards of LHW hotels.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewThe only good thing I can say the hotel concierge Diane was very nice and helpful.
I paid $950 per night to be in a jail cell. I stayed in this hotel with my 18 year old autistic son who is obsessed with the NYC skyline. We booked a very expensive suite with a view but we were surrounded by scaffolding. He couldn’t enjoy the view he came to see. It was an eyesore. We really felt we were in jail and he was very disappointed and upset. The photos attached were our view in all 3 directions. Due to the scaffolding and the work being done on sight I don’t think this rooms should be worth even $100.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewRoom is clean and big. It is important that the room has soundproof window.
There is No kettle in the room and nothing in the minibar. No tea no coffee.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at… Show more
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewThe location
The room had zero view other than office block next door so was a bit depressing
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location of this hotel is perfect in between the hustle and bustle of Times Square and the peace and tranquility of Briant Park. It’s also 2 minutes walk away from the Subway. The staff are so friendly and helpful and always willing to go the extra mile to help you have a good stay. The rooftop bar is a lovely place to unwind after a day out sightseeing or shopping. The rooms and spacious and very clean.
Only thing that could have improved our stay is tea / coffee making facilities in the room.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe rooftop bar was absolutely brilliant, with the most incredible views. The rooms were lovely and very clean. The staff were friendly and helpful.
Hotel breakfast wasn’t included in the price.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewOur internet didn’t work - I shared this with the front desk and the receptionist didn’t say much about this
We forwarded your feedback to our front desk and technical team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.
We forwarded your feedback to our front desk and technical team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that th… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation close to Times Square
Jack hammers working on the exterior and room above us. No alternative rooms available. No coffee machine available and their cafe closed at 14:00. Roof top restaurant messed up our order, cleared the plates and cutlery away, then brought the correct food out to the bar - with no cutlery. Bar service wasn’t table service as it’s been in the past.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation was great, Times Square on doorstep and subway very close by
Scaffolding all over building, workmen outside window. Wasn’t aware the hotel would be taking $150 deposit each day which we hadn’t factored into our budget. Even though you put the do not disturb on door staff still come in. Rooftop bar was great but it was very expensive and range of soft drinks/mocktails was poor. We didn’t feel welcomed on one of our visits, there were loads of tables available but we were told too busy for a table even though in the time we were there tables were never used. You can use the bar but it doesn’t even have anywhere to sit. Complimentary tea and coffee would have been welcomed which is offered in much cheaper hotels.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe rooms were excellent, the staff were very attentive. They even provided a fruit platter and cake for my wife's birthday. The food was amazing, and so was the location. Right in time, square and east to access anywhere from there.
N/A
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent housekeeping staff Good rooftop bar
Restaurant very expensive
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable. Beautiful facilities and rooftop bar with tasty bites.
Valet parking, waited an hour and a half to get my car back. Concierge said she was not able to contact the garage but the bell boy ended up doing so to help us out. Made me wonder why the concierge could not?
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewSpacious room and friendly staff, high-quality toiletries. We had a room in the back - very quiet and nice.
Wish there was a coffee maker in the room and while it was not important to us, the lobby is super small which would make a quick meeting for business purposes difficult.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.
Thank you for the feedback! Please accept our sincerest apologies for the inconvenience you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office manag… Show more