The check in line to start was very long. I waited almost half hour before I got to the front desk. Check in is at 4pm however my family and I didn’t arrive to the hotel till a little after 6pm. When I finally arrived to the front of the line and spoke with the front desk agent I originally booked two rooms on the same floor as my family since conjoined rooms weren’t available. I spoke with a supervisor prior to arriving who assured me that both of my rooms would be on the 8th floor. However the nice agent that helped me let me know that one room was “dirty” and I would have to take another floor. She was really trying to accommodate me however, the room I was supposed to stay in was blocked out since it was dirty is what she was explaining. She then went to call the supervisor Deatra who explained the room is dirty and I’ll just have to take another floor. I asked the supervisor if check in is at 4pm and I am expecting to be on the same floor as my family then how come the room is not ready and it’s after 6pm. She was very dismissive then said “after I help this gentleman then I’ll help you”. When she helped me I asked her is there anything that can be done for this inconvenience she mentioned an hour extra for check out time which was not much since my family and I planned to check out by 11am. I then mentioned I spoke with another supervisor Jean who confirmed the two rooms would be on 8 then she ask the agent who was helping me for my name and went to the back. She came back after waiting a few minutes with the new room keys for the original room I was supposed to have on 8th floor which was appreciated but why did I have to go back and forth and mention someone else in order for something to get done. In addition, after a long drive down my family and I went to our rooms to change to go to the rooftop bar that we heard so much about on the 23rd floor. However, the workers there were very inattentive.

I enjoyed the location, it was not a far walk from the boardwalk. The heated pool was also amazing, I really enjoyed it.

Stayed in September 2025

the bathroom toilet was not very clean the top of the base /also the elavators were to slow

room was clean

Stayed in September 2025

Room and price

Location

Stayed in August 2025

Out date needs repairs and updates

The location

Stayed in August 2025

The restaurant served one plate with old dried fruit

Ambience

Stayed in August 2025

Grandeur is a little faded and needs a little tlc

Great location right on the Board Walk Excellent Martini on 23rd floor bar Wonderful corner room with double aspect

Stayed in August 2025

We rented originally to have a pool and the pool was closed so i think the price could have been discounted or refunded half because the pool was closed due to health department

Location and the rooms

Stayed in August 2025

I enjoyed the Vue. I was not happy with the room.There was mold around the shower, in the tub and the mat inside was torn and poorly maintained and the whirlpool. Room 1004. I will not make any reservations there anymore.

Stayed in August 2025

The cleaning service wasn’t that good they cleaned half the room and didn’t bring any fresh towels

The vintage look was amazing

Stayed in August 2025

Room and hotel old and outdated.

Location was right in middle of boardwalk with easy walk to casinos.

Stayed in August 2025

We came later than check in because we were visiting my grandma on hospice and it was last minute. The hotel gave us a complementary checkout at 2p due to family circumstances and the late arrival and 1 night stay. Thank you very, very much! We really appreciated the extra time to sleep in, pack up and say hi and bye to the beach. Thank you ALL for being so friendly!!! Hopefully next time we come it will be for a true vacation! 😊

The historic look is unique and I liked it!

Stayed in August 2025

The smoke/gas detector started to beep in the middle of the night due to low battery, we called the reception and reported the situation but nobody came to fix it. Parking was not free, we paid $25.00 per day. The swimming pool was not clean, there was a lot of hair in it.

The room was very clean, beds were very comfortable. Room was cleaned and linens were replaced daily. Housekeeping service was amazing.

Stayed in August 2025

We could hear the elevator ever time it went up or down all through out the night

Stayed in August 2025

Elevators are super slow and you have to wait a while but the hotel is good. We've never had any issues staying here.

Stayed in August 2025

The elevators were slow as he'll u had to wait 5 min or longer for an elevator. The phones did not work to call for extra wash clothes or towels, and the lobby smelled like pee.

It had an arcade, pool, good drinks, and ocean view.

Stayed in August 2025

The hotel had a musty, wet smell. Walking from the hotel to the boardwalk was uncomfortable with so many homeless people living in tents and in their cars just steps from their entrance. The pool was not clean and did not open on time. Nothing much going on within the hotel.

It was not expensive and had a view of the ocean.

Stayed in August 2025

Customer services, elevators and WIFI too poor signal and not connected to my device

Location

Stayed in August 2025

Beds

Location

Stayed in August 2025

The pool was small, too warm and not as clean as it could be. Check in and out was chaotic and the elevators were often full.

The hotel has a great location and beautiful views. Excellent restaurant and bar area. Access to high rollers dispensary was a bonus!

Stayed in August 2025

The hallways smell and the carpet is old and needs to be replaced. Elevators were filthy and the buttons to the elevator didn't work the first few times, they need to be cleaned and floors mopped 🤢

The location is great and the staff were nice

Stayed in August 2025

When we checked into the room, the ac was broken. Staff promptly got us a similar room with a functioning air conditioner. However, during the move from room to room, my wife left a bag with 250$ worth of contents in it. 10 minutes later it was nowhere to be found. Not in our possession, not in our new room, and according to housekeeping and staff, not in the old room. And I’m still waiting for my deposit…

Price point, relatively safe

Stayed in August 2025

The mold in my room and the hole in the ceiling and the fact that my request for attached rooms was not honored. I was told to wait an hour for attached rooms to become available and was still not given attached rooms.

The Vue and the staff

Stayed in August 2025

No microwave or housekeeping service

Bed was very comfortable

Stayed in August 2025

The check in took 1 hour. We arrived at 5 pm on Friday. They only had 2 people checking in guests on a weekend.

After taking 1 hour to check in, our room keys did not work for the first room provided. After 3 times up & down elevator back to the front desk, the staff finally moved us and upgraded our room. The room was nice, clean & had a nice view.

Stayed in August 2025