Reviews of The Brownwood Hotel & Spa
3003 Brownwood Boulevard, The Villages, 32163, United States

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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewExcellent
No complaints
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe design of the hotel. The decoration, the size of the room, the quality of the bedding, the fixtures of the bathroom, the elegance of the social areas.
Nothing.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewModern and clean. Nice vibe
Nothing
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBeautiful property with great amenities. The spa was excellent and the service was amazing. When we checked out, we asked about getting a breakfast sandwich to go. The lady at the desk said they would stop making them in 1 minute, so she literally RAN to the restaurant to see if she could get there in time. She came back out of breath and was so apologetic that they didn't have any left. Talk about going above and beyond!
Nothing
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff was excellent
Didn't love WP dinner, nor view from room
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe hotel was gorgeous
From the gate everything was screwed up. I had called one week to my reservation and ask for adjoining room with my daughter. When I arrived they couldn't find my reservation. Thank goodness I had kept the book reservation. Someone had put Amy Walker for three nights in the adjoining room. So that took a while to figure out. I then gave them a different cc for the room. I was never told they were putting a 75 hold and room charge on my cc.NEVER TOLD ME. Then we I go to check out the girl says I owe 500, I said excuse me for one night. Then they figured that out and she told me about the 75 hold on my cc. Okay then I check my cc the next day and they had put a hold charge on room charge plus 75. When I called I was told that was procedure, which I would have been fine with if I was told.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLove this hotel!!!
Nothing. All was great.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewIt was clean. Love the Wolfgang Pucks
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGreat location. Beautiful hotel, beautiful rooms. Very comfortable and safe!
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewEverything was really clean and you could tell that the staff really have a customer first mentality.
Nothing
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewDidn’t eat breakfast. The location was awesome. Close to many attractions.
Service at the pool could have been quicker.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewWe had a wonderful stay with our children – everything was perfect! The place is truly amazing, very comfortable, and family-friendly. We enjoyed every moment and would definitely love to come back. Highly recommended!
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStay vacation. Everything. Staff was excellent. Wolf Gang pucks and the Spa
Dogs
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewFront desk personnel are fantastic. The Wolfgang Puck restaurant is convenient and provides excellent meals/drinks and service. There are several other dining options within 5 - 10 minute walk. Ample free parking at hotel as well as the Brownwood Paddock Square.
N/A
Reviewed: 27 June 2025 · Stayed in June 2025
Verified review