I didn’t like the fact I stayed there for only one day. The place is beautiful and I wish I had my entire family there to enjoy such a beautiful establishment.

I loved the look of the hotel, the location of the hotel, the room itself and the staff! As we checked out Angelina was so kind. She took the time to tell me and my mom about the hotel and everything it has to offer and things in the neighborhood the next time we visit.

Stayed in August 2025

Front Desk was friendly but not informed about options for overnight parking (parking is listed as an amenity on your website); hard to learn in advance about room amenities based on website (not enough words and/or pictures); trouble with TV streaming access in room; gym was good but with too much equipment.

Great character in Lobby and Room; great breakfast buffet; great housekeeping.

Stayed in September 2025

The property was very noisy. People were talking in the corridor in the middle of the night, room doors slam very loudly, the air conditioning and the fridge were also extremely noisy. The charge would have been USD 75 if we want to check in 90 minutes before the 3pm check in time which was a bit steep. Quite far away from subway stations and the NYC ferry. We paid for bed and breakfast - food was good, but the tables were very sticky and the waiter used the same cloth to mop up spills on the table, then the floor, and then the table again.

The location was recommended by the bride, so convenient for the wedding venues.

Stayed in September 2025

Sofa bed was worn and old and didn’t push in fully. The blinds were falling apart and needed dusting. Top of the refrigerator was very dirty. Paper towel would be great in the kitchen. No umbrella on the patio even though we asked for one.

Interesting, different, friendly, welcoming, fun decor. Comfortable beds. Great staff and service. Ample space and full kitchen in our suite was really great. Lots of conveniences in the suite were appreciated.

Stayed in September 2025

Everything was fine

A very nice place and convenient.

Stayed in September 2025

Not much

Everything

Stayed in August 2025

A little noisy when wedding / party groups are in the hotel, but not too bad. Extra charge to get into a "ready" room even just an hour earlier after a long flight and with 7+ days booking.

Large loft style room with kitchen ideal for self catering an easy breakfast/ lunch. Good transport links (7 trains are direct to the US Open, and also 1 stop away from Grand Central station.) Easy walk to Ferry which takes you to Wall St ( good for 9/11 museum). Comfy beds ( sofa pullout bed was memory foam which was good for me and the main bed was firmer). Hot shower with good water pressure. Reception staff ( Jimmy) go the extra mile to solve issues, Doorman ( Vitaly) friendly, welcoming and helpful. I would definitely book this hotel again.

Stayed in August 2025

No elevators

It was in a convenient location and secluded enough.

Stayed in August 2025

There was some stomping going on upstairs but not sure if that was just a really loud guess or if it’s always like that. You do have to walk up a lot of stairs to get to the train stop as well, but not a problem for us!

The one bedroom with balcony was gorgeous and so spacious, especially for New York. It worked perfectly for my husband, daughter and sister to stay. The hotel was gorgeous and loved that you could get breakfast and that there was a bar. The hotel staff was accommodating with adding a microwave to make sure we could warm water for my daughter’s bottles. We would definitely stay here again!

Stayed in August 2025

The night we got there, there was no WIFI connection until later in the evening.

The aesthetic was very beautiful, the staff were welcoming and helpful.

Stayed in August 2025

Not very many restaurants close by but we were close to the bus route

Unique decor, beautifully furnished

Stayed in July 2025

wish parking were closer -the walk from the garage to the hotel is not far but the walk would be harder in the cold winter.

The staff was very helpful giving information about parking The breakfast was delicious!

Stayed in August 2025

The door was not very well insulated, and you could hear everything going on in the hallway

The room felt homey- Easy street parking - Location was great (walkable to lots of restaurants/bars)

Stayed in August 2025

We upgraded our room for early check in and were told the upgrade would include free breakfast. Upon checking in, we were told the free breakfast was for the date of check in and we had about 15 minutes to eat breakfast before they closed. The bed was still and uncomfortable. The upgraded room had great amenities but had no view- which was a bummer given our original selection was a city view.

The decor and hospitality were wonderful! Quick responses, friendly staff and a gorgeous hotel/event space.

Stayed in August 2025

Length of time for return of property deposit.

Spacious rooms,spotlessly clean, nice neighbourhood and very helpful staff.

Stayed in August 2025

For the price, there should have been a microwave in the room, soft towels and plush toilet tissue.

The staff was great and very professional.

Stayed in August 2025

The Box House was a perfect choice for my husband and me. The hotel is immaculate, staff is beyond accommodating and our room was spacious and fabulous. Breakfast worked for us - eggs, yogurt, bagels, etc. everything we needed. Our Juliette balcony allowed us to enjoy morning coffee and a night cap while enjoying a bit of the NYC skyline.

Stayed in August 2025

I loved how the hotel felt cozy like an apartment. A huge step up from staying at any regular hotel. The wooden floors made me feel like I was home. I love Greenpoint and would definitely stay again.

Stayed in July 2025

No comments

Didn't have breakfast

Stayed in August 2025

All was good, parking was not very easy. Outside light was out.

Decor, very clean, good location

Stayed in August 2025

Everything in NYC is pricey. :)

The design. The rooms. The restaurant.

Stayed in July 2025

Great Decor, great location, lovely atmosphere.

Stayed in August 2025

The AC wasn’t that strong but the ceiling fan made up for it.

It was very stylish and comfortable

Stayed in July 2025

Location was a little bit isolated.

Loved the aesthetic, it was clean and staff was nice. Very accommodating as well.

Stayed in July 2025