Really no complaints, but maybe if we were staying >1 night it would have been nice to have more breakfast options (the cafe serves coffees and pastries).

The location is great, right in the heart of Magnificent Mile and close to the river (with all buses stopping really nearby also). All of the staff who we met were really friendly and obliging. We were able to leave our luggage in a secure room when we arrived early before check-in and the following day on check-out - we were travelling back to Ireland with a lot of bags so this was ideal. Our room was very comfortable and the shower was excellent. The hotel itself is a 1920’s building with lots of charm.

Stayed in September 2025

Pillows weren’t that comfortable

Location of this hotel is perfect! You couldn’t get a better location. We had a small suite which was great, comfy bed , and big bathroom overall we loved our stay

Stayed in September 2025

Close to a hospital, so will constantly hear sirens. Nothing the hotel can control so not a big issue. The room style and furniture does look a little dated where some pieces of furniture you can tell are older, but not a huge issue for us either.

The staff were really nice when we arrived, and got our room upgraded which was great! The location of the hotel is the best as it's walking distance to many restaurants and attractions. Easy to get the bus as well from the hotel. You're really close to the world's biggest Starbucks and near many stores to do some shopping. We really enjoyed our stay.

Stayed in September 2025

Wifi didn’t work, very noisy as the hotel is on the main road and windows are too thin, furniture a bit outdated

Location was perfect, room was big and clean, very comfortable bed

Stayed in September 2025

Add check in I got at the front desk Alicia and I don’t think she was as friendly as I would’ve liked. I worked for Maria and Westin hotels and their five stars hotels and when I saw somebody approach me even if I was having a bad day or I had a migraine I was all smiles and welcoming just my attitude can tell them that I was welcoming them. She was very firm very aggressive. I’m gonna say that’s not the correct word to use, but when she told me that it’s $60 deposit per day that I will receive back at the end of my stay and I said is it for incidentals, she just looked at me And set up any damages or anything that you charge to the room I also wanted to pay the first night with a different card not at the end of the state she told me no I couldn’t do that. What about if I wanted to pay cash? I’m not allowed to pay cash. What about if the two people one wants to put something on one credit card and the other one wants to put a different thing the other amount on the other credit card am I not able to the fridge in the room was extra extra small way too small the lamps in the room two of them one was out and the maintenance guy came right away and fixed it. The other one was down and I did inform the front desk about that. I did while I was checking out. I didn’t have it because I didn’t wanna bother maintenance again and there was a third thing which is the toilet seats are very very low extremely low. My mom is 74 years old so she was having a hard time sitting and getting up from that very low Toilet seat and I noticed that the sink was extremely low as well so I mean I love because it’s kept as original flavor I’m gonna say but then again I wasn’t staying in a handicap room so it kinda defeats the purpose but the hotel itself is beautiful. The one microwave in the third floor for the whole hotel.

The property is pretty well kept.

Stayed in September 2025

Rooms a bit outdated.

Location

Stayed in September 2025

The property is quite old, but it is understanding. The rooms are small and the bathrooms need some work, they are deteriorated and very small.

Location was great. The building in general was clean, the elevators are fast and we never had to wait long, they have plenty of elevators. The decoration in the room was nice, except the carpet.

Stayed in September 2025

Rooms were small and pretty minimalist. Elevators also took forever to get, and could've been faster. Need more staff checking in and checking out guests, as there was a wait to check out at the end of stay.

Very centrally-located, conveniently steps away from major tourist attractions. Hotel is also historic and beautiful, and the staff were welcoming and friendly. Solid for a few night's stay in the city center.

Stayed in September 2025

Location

Stayed in August 2025

Parking location

Friendly staff and location to downtown

Stayed in August 2025

Nelson the valet, very kind helping me with a problem with my suitcase. Great hotel, excellent place. Definitely come back

Stayed in August 2025

Dated decor, shower did not drain very well. Fairly clean but not spotless. Big room but only the view of an AC unit.

Great location, amenities passable.

Stayed in August 2025

Elevator small.

We were on the 19th floor, next to the elevator. I was worried that was going to bother us but it didn’t. The bed was comfortable. The bathroom didn’t have any storage for your personal toiletries.

Stayed in August 2025

I couldn't fault any aspect of this hotel, it exceeded my expectations.

An excellent hotel in a great area of Chicago. Huge room, comfortable bed, powerful shower, spotlessly clean, friendly staff, what's not to like.

Stayed in August 2025

Somewhat small room for 3-4 persons

Good location on one of the main streets, close to downtown, pier, some beaches, and with many dining opportunities. Staff was helpful and freindly

Stayed in August 2025

I think we were given a full vs queen bed.

Excellent location!

Stayed in August 2025

No views of the city from room 1116, because it's near the hospital lots of sirens all night long, but maybe that's just city life.

loved the location, our room was small but comfortable.

Stayed in August 2025

The constant sound of ambulance siren. Must upgrade your window soundproofing

Historic landmark and Centrally Located in the heart of Magnificent mile

Stayed in August 2025

Great location! Very good bed. Shower was strong and hot. Old property small rooms, but great value.

Stayed in August 2025

As with every big city, parking

Location

Stayed in August 2025

I booked a suite with a sofa bed but the extra linens kit was pretty minimal. Buses in the area can be unreliable.

Amazing position close to the magnificent mile and other points of interest. Easy to move around using public transports. Great value.

Stayed in August 2025

I expected a ketle and an iron to be at the four star hotel...

Stayed in August 2025

Wish something was complimentary like parking, coffee, or water.

The location is perfect!

Stayed in August 2025

Great location, very comfortable. Felt clean and safe. Staff were very nice.

Stayed in August 2025