they haven’t yet refunded the security deposit. visit was 9 weeks ago. won’t answer emails

location

Stayed in June 2025

Corridor carpets are shabby and very worn. At breakfast paper plates and plastic cutlery which are so environmentally unfriendly and aesthetically unappealing.

It’s in a great location within easy walking distance of the theatre district and Penn Station. The room was clean, comfortable and so quiet.

Stayed in September 2025

Very clean. Very Quiet. Close to the subway. Exellent breakfast !

Stayed in August 2025

The elevator is slow so you have to wait a long time. Sometimes it's better to use the stairs if you're not on a far floor. I was a little surprised by the paper plates and plastic cutlery in a 4-star hotel. The cleaners sometimes only clean the room at 6pm which is not very practical.

The hotel is in a great location, in the middle of Manhattan. It is nicely decorated and has a good breakfast. The staff is helpful. I had a pleasant stay.

Stayed in August 2025

The room was very small but it was fine. It appeared that one of the outlets wasn't working because we couldn't get the coffee maker to work. I thought it was the coffee maker but then when I tried to charge me phone I realized that there didn't seem to be a power in that outlet. The others seemed to work fine.

Location was good. Room was small but comfortable. The bed was comfortable. The buffet breakfast which was included was very good. We looked at it as an added bonus because we had our 2 grandchildren and it's always a hassle finding a place to eat breakfast. Not to mention the added expense.

Stayed in August 2025

The price was reasonable , it was a nice stay and clean.

Stayed in August 2025

air conditioning too loud. blind on window was not in full working order.

Stayed in August 2025

The location and cleanliness of the accommodation were good. The staff spoke limited English. The quality of breakfast was average, with little variety of vegetables and fruits. The restaurant was small and constantly crowded.

Stayed in July 2025

The location was good for getting to tourist activities on mass transit. Breakfast was reasonable, though not the most extensive breakfast selection for a major hotel. Staff members were friendly and helpful.

Stayed in August 2025

Excellent hotel, close to Times Square and public transit. Good room and very good breakfast. Staff was very helpful and polite

Stayed in August 2025

x

We did not end up staying at the hotel because there was a booking error. We booked for three people (two adults and one child), but the hotel only received the reservation for two people. Therefore, the assigned room was unfortunately not suitable for us. Nevertheless, I would like to give the hotel a positive review: The hotel itself looked very clean and well maintained. We had the chance to see the room, and it was tidy and appealing. Most importantly, the hotel staff handled the situation very well. Even though they could not offer us a suitable alternative, they kindly cancelled our reservation free of charge so we could quickly find another option. Thank you very much for that! I am sure we would have had a pleasant stay, and I can definitely recommend this hotel.

Stayed in August 2025

I didn’t like having to fight for a place to sit for breakfast. The laundry room was very small for all those rooms.

I liked the location and the rooms. Christian helped us find a ride and waited with us for it to arrive.

Stayed in August 2025

Room with no dresser or anywhere to put clothing, thin walls could hear neighbors, no body lotion, breakfast can get very crowded, television guide only tells channels not what’s currently playing on the channel, room was small even by NYC standards, loud noises in room but we were next to elevator

Very friendly staff, clean room, clean and modern bathroom/shower, expansive and vibrant lobby, safe area, live music in lobby at various times, nice breakfast with ample food options, great location near subway, train station, restaurants, reasonable price without resort fees,

Stayed in August 2025

Breakfast is a mess. Crowded and moldy oranges.

Location (walking distance from Penn Station). All the staff was polite and helpful

Stayed in July 2025

I missed the happy hour. My suggestion is to have the happy hour back with live music and half priced drinks. During my first stay those were very popular

It is my second stay and I’m likely to go back. I like the location, the cleanliness and the atmosphere.

Stayed in August 2025

Room windows face the opposite building’s wall. Pretty normal for NYC.

Clean room, friendly staff. Perfect location if you travel from Penn station or Port Authority.

Stayed in August 2025

Felt safe

Stayed in June 2025

Breakfast was very average and really busy! Paper plates and plastic cutlery was disappointing and not great for the environment!

Jay at reception was very friendly and helpful! Making sure we had a room with a bath. Aircon, mini fridge, good size room and bathroom.

Stayed in August 2025

Nothing

Good location. Safe area

Stayed in August 2025

The size of the room was small

Excellent location in Manhattan

Stayed in August 2025

Room was tiny!

Very convenient location.

Stayed in August 2025

Limited seating available at breakfast - always very busy and hard to find seating.

Great location close to many attractions, easy to find.

Stayed in August 2025

Easy to navigate , elevators or stairs available with key fob access only which is great for security.

Prime location, not far from the Javits and Penn station.

Stayed in August 2025

The room smelled strange.

Great location and staff. Good breakfast and hall.

Stayed in July 2025