Dated room with minimal furnishings and amenities. Dated bathroom (but great water pressure in the shower) ... marble tiles but old. That's the story of this hotel. Once it probably was 4 star but not now. Needs a renovation.

Great location and friendly staff. The shower was really good (water pressure) and the bed was comfortable. This hotel met expectations given the price and location and was perfectly fine for a short stay. It is not a 4-star hotel, but it's an adequate 3 star. With a renovation, it would definitely be a great 4-star hotel, in my opinion.

Stayed in September 2025

Old, example is that Bathtub water doesn’t go through

Staff was very kind and friendly

Stayed in September 2025

Very bare and old for 4 star. NOTHING in rooms

Central

Stayed in September 2025

Great location, great access to subways and great food spots in the area. We had a two bedroom suite. Ample storage and space, great bathroom facilities. Hotel organised a taxi to reuturn to the airport. Housekeeping everyday. Great value for money in a great location

Stayed in September 2025

The doors slamming from other residents

Great location, nice room with a good sized en-suite. Comfortable bed and great views. Friendly staff and good menu in restaurant.

Stayed in September 2025

Not much. The corridors smelt great; fresh & well kept. The pavement can be better maintained out front but ALL NYC public spaces need better sanitation.

Location; friends of the staff; restaurant is excellent & the room though small (like all NYC hotels) is so intelligently designed. The bathroom is spacious & the toiletries exceptional.

Stayed in September 2025

Outdated and reception lady was rude

Location is great

Stayed in July 2025

The room could do with updating, ie painting and new furniture. Kettle, coffee and a fridge in the room would have been nice too. However we were rarely in the room and only used to sleep and get ready so these things didn’t bother us too much.

Great location off 5th Avenue. We arrived with upgraded room. Which was great.

Stayed in September 2025

There was a bit a sewage smell in our bathroom

Brilliant location, close to the subway,Times Square and walking distance to Central Park.

Stayed in September 2025

The bedrooms didn't have doors and the bathroom door had a very makeshift lock.

The hotel was well situated and was the best value two bedroom hotel room.

Stayed in September 2025

Room needs updating, walls grubby, carpet stained, furniture very old, bath all chipped and a variety of colours, lift was quite scary, no hairdryer and a view of a wall.

Location was good.

Stayed in September 2025

Staff was not helpful. No drinking glasses, ice bucket, coffee maker or refrigerator in room. No local TV channels on the cable for news and weather. All very substandard for $335.00 per night. Miss the free coffee machine.

Great location. Very quiet. Elevator very efficient.

Stayed in September 2025

No real breakfast. No water or coffee machine or bathrobe or facecloths provided. The floor of the bathroom looked rather stained and not too clean, and the bedroom window didn't look as though it had been cleaned in months!

As a member of the cast, I was attending the Première of the 3rd and final Downton Abbey movie, and the hotel was close to the venue

Stayed in September 2025

Comfort but a little small room size.

Location

Stayed in September 2025

The room is very small !! I was travelling with my son … and we were hardly able to move in the room together. No breakfast offered.

Only great thing was the location … very close to the Central Park.

Stayed in September 2025

very tired in need of a revamp.No tea and coffee making in room.

Good location friendly and accommodating staff clan and comfortable beds great shower

Stayed in September 2025

There was very little that I didn't like. It's a little dated. Very plain. Old carpets. Not much of a view. All things that really aren't the important parts of a stay.

The location is perfect. Right near Central park in a perfect spot in midtown. The room was very large and very quiet. The staff was very accomodating. All of the reviews that said that it was bad must have been comparing it to their house or something. I travel A LOT, and this met every expectation that I had. In fact, the shower was easily top 10 (of at least 200 stays).

Stayed in September 2025

The room didn't have a mini fridge. Aircon was extremely loud and was very hard to sleep with it on. Vue out of window looked into other rooms, meaning we had to keep our blinds closed.

Excellent location, housekeeping throughout stay.

Stayed in September 2025

Charge for a mini fridge a bit unnecessary given overall price paid. Key cards needed replacing every time we returned to room. 2 bedroom suite had no doors on rooms so very open-plan. No issue but could be for some people.

Great location for exploring NY - walked to many sights and easy subway access. Fairly basic but met expectations. Both lifts working unlike many reviews so no issues there. Staff always helpful and coffee available from lobby shop.

Stayed in August 2025

Looks and smells like an old hotel, especially the doors the corridors the elevators. Bathroom is also old. Wi-Fi was extremely weak.

Nice bed

Stayed in August 2025

Transition of carpet to Bath- Trip hazard. No night lights. No refrigerator.

Location, comfort of bed, quiet, staff.

Stayed in August 2025

Disgasting state of the carpet, plugging sockets quite old and unaccessible. Shower old as well. Clearly the hotel screams for a refurbishment.

Location for shure. Value4money

Stayed in August 2025

Our first room we were given smelled smoky, so we changed rooms. The next was better. Also, our hair dryer was broken in the room we stayed in. Last, the "down" call button on the elevator didn't work on the 7th floor. We soon learned that we had to press the Up button to call the elevator.

The bed was comfortable and the bathroom was adequately sized. Better than some NYC hotel rooms I've stayed in. The staff were friendly and helpful.

Stayed in August 2025

My son had stayed there a day earlier, and he had been put up in the older wing... was much more 'tired-looking/feeling' than the one I was in (we compared notes). Perhaps they ought to flag, and have a differential charge.

Fantastic location. Also, seems there are two wings, and I was put up in the refurbished one. Room was nice (which is what you need).

Stayed in August 2025