2350 Parkway , Pigeon Forge, TN 37863, United States
#186 of 594 hotels in Pigeon Forge
Guests' ChoiceBased on 6234 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.4
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 4 September 2025
Lisa
United StatesThe breakfast wasn't very good
Room was clean and comfortable
Stayed in August 2025
Reviewed: 4 September 2025
Nancy
United StatesThe bed was a little too firm for my liking
Great location
Stayed in August 2025
Reviewed: 2 September 2025
Christina
United StatesRoom size, bathroom extremely small
Easy check-in and location, and cleanliness of the room
Stayed in September 2025
Reviewed: 30 August 2025
Frees
United StatesThe lady who checked us in was not cordial and truly looked at me as if I was a rogue. I just went about my way
Beautiful location on the river
Stayed in July 2025
Reviewed: 29 August 2025
Patricia
United StatesLocation Cleanliness
Stayed in August 2025
Reviewed: 29 August 2025
Cara
United StatesThe breakfast was not so good. Not enough variety & gross eggs. We asked for a balcony expecting a view of the river, but instead got a view of construction on an old house with no river view:( we asked if we could switch rooms and the desk lady said no. ALSO, we had a random lady come into our room! She said she couldn’t get her key to work on her door, so she went to the front desk and asked them for a new key, when they asked her for her room number she mistakenly said our room number. The front desk then gave her our room key, and the lady mistakenly unlocked our door & entered our room. It was very scary to think that anyone could ask for a room key and just be given it without checking for ID or proof that it’s their room. Very unprofessional & made us feel like our things were not safe as anyone could get our room key. I hope they fix this issue & never let this happen again.
The property seemed clean and in a good area. I saw a lot of bad reviews for AC, but our AC worked AMAZING, it was actually too cold! But it was very loud I will say.
Stayed in August 2025
Reviewed: 28 August 2025
Donnie
United StatesMattress was uncomfortable, seems to be at the end of it's serviceability. Breakfast was more of a gesture than a meal.
Clean rooms. Great rates.
Stayed in July 2025
Reviewed: 25 August 2025
Allen
United StatesThe outside pool needs attention.
Great location, close to food and attractions.
Stayed in August 2025
Reviewed: 25 August 2025
Casi
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 24 August 2025
Kimberly
United StatesNothing
It’s in a great location and is always clean.
Stayed in August 2025
Reviewed: 22 August 2025
Nancy
United StatesThe ice machine was broken on the floor I was at
It was fair
Stayed in August 2025
Reviewed: 22 August 2025
Jamie
United StatesSome of the lights were out in our room.
Nice area to sit beside the creek.
Stayed in August 2025
Reviewed: 21 August 2025
Laurie
United StatesNo complaints , everything was good. .
The hotel was very nice , the manager went out of her way to help us find room for our truck n trailer. Room was clean and comfortable, nice place to stay and great location.
Stayed in August 2025
Reviewed: 19 August 2025
Ashley
United StatesWish the ac would be a lot cooler
Easy to find
Stayed in August 2025
Reviewed: 19 August 2025
Kelvin
United StatesNothing
Very clean , comfortable rooms , courteous staff
Stayed in August 2025
Reviewed: 18 August 2025
John
United StatesThe outside pool had ALOT of algae in it to the point we didn’t feel like we wanted to use it. This growth didn’t happen overnight. With temps in the high 90’s it would have been wonderful to cool off in the pool. I don’t think it had any chlorine in it.
It was really convenient to the things we wanted to do. The balcony was nice and was shaded in the afternoon. Room was clean for the most part. There were a few areas that could have used extra attention. Breakfast was ok. Parking was ok too. Inside pool was alright.
Stayed in August 2025
Reviewed: 17 August 2025
Jordan
United StatesBreakfast could of been better
Pool was nice and place was clean
Stayed in July 2025
Reviewed: 17 August 2025
Judy
United StatesAir conditioning was not on in elevator or hallway so it was hot walking to the room
The quiet and cleanliness
Stayed in August 2025
Reviewed: 15 August 2025
John
United Stateseverytgubg was verry giid. property was clean and staff was friendly and helpful.
Stayed in August 2025
Reviewed: 14 August 2025
Catherine
United StatesI didn't like the older white lady at the front desk that checked us in. I had to go back to the front desk Saturday to get our room keys reprogrammed because they wouldn't open the door for us to get in the room and she had a very poor attitude she was also throwing stuff at another person checking in. She also brought her son to sit in the lobby while she worked which I believe is not a good work ethic
I have really liked this place. It has comfortable beds and nice place to stay for the value.
Stayed in August 2025
Reviewed: 14 August 2025
Anthony
United StatesHad two pools but no jacuzzi
Good location. Friendly staff
Stayed in August 2025
Reviewed: 11 August 2025
Robbin
United StatesThe description of the room on booking.com made it appear that the balcony of our room would be on the river. I was very disappointed that it wasn't. But. .. I should have specifically asked. The room was clean and the cleaning staff were very friendly and very helpful! Great location. Close to everything!!
Our room was very clean. The staff was very friendly except for one of the front desk ladies who was on duty Saturday evening 8/9 and Sunday morning 8/10.
Stayed in August 2025
Reviewed: 10 August 2025
Heath
United StatesUnder the beds had food wrappers not from us and the fridge wasnt very cold
The room was nice
Stayed in August 2025
Reviewed: 9 August 2025
Kendrick
United StatesKids running around as late as 1:30AM. Kids hollering and screaming. This was very annoying. Parents need to control their kids.
What breakfast? I didn't know they provided breakfast.
Stayed in August 2025
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