280 Glen Way, Incline Village, 89451, United States
#5 of 31 hotels in Incline Village
Guests' ChoiceBased on 231 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.8
Facilities
8.0
Staff
8.0
Value for money
7.9
Free WiFi
6.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 September 2025
Anna
United StatesBathroom was old and the toilet was broken, the water from the shower was on the floor. Other than that everything was great
Nice location, great quite place!
Stayed in September 2025
Reviewed: 6 August 2025
Valerie
United StatesThere was a jacuzzi tub pictured upstairs but had been replaced with a bed
Very clean. Had everything we needed including all cooking items and washer and dryer etc.
Stayed in August 2025
Reviewed: 28 June 2025
Gangam
United StatesNo breakfast available.
Stayed in May 2025
Reviewed: 26 June 2025
Jack
United Statesdid not like virtual check in procedure--off putting
pleasant surroundings--inside and outside nice art clean and comfortable--
Stayed in June 2025
Reviewed: 26 June 2025
Pamela
United StatesThe cleaning was very debatable; I found hair and stain on the bathroom door, 🫣 I had to open the sofa bed for the kids and on the mattress there was long hair and one blood stain obviously I putted up side down it but very disgusting.
The position was not too bad. Quiet place. Full kitchen with all utensils 🍴dishwasher, big fridge, oven, upstairs big bath 🛁 tub, NO laundry room, balcony with barbecue (upstairs), barbecue downstairs, small yard.
Stayed in June 2025
Reviewed: 23 June 2025
Allison
United States2 bedroom was actually two separate apartments with separate entrances which was a bit awkward setup for a family. While it was very spacrious and had multiple kitchens/living room/bathrooms, it was a bit of an odd setup.
Booked last minute, and was super accomodating. Beds were comfortable as was the living room. Hot tub was close by and not crowded. Had kitchen facilities good for takeout, making coffee and simple cooking, which is great for families.
Stayed in April 2025
Reviewed: 7 April 2025
Christopher
United StatesThe location was overall good value for a weekend ski trip. There were a few minor annoyances, the sheet for the pullout bed was the wrong size, a few faucets had low pressure but otherwise it was serviceable and having a kitchen at this price point was good value. The Zoom-in front desk was a bit odd but worked without issue in my case
Stayed in April 2025
Reviewed: 6 April 2025
Scking51
United StatesNo access to hot tub with room keycard after long day of skiing???
Stayed in April 2025
Reviewed: 25 March 2025
Melinda
United StatesIt would have been nice if there was a comfortable chair in the room instead of just breakfast stools with no backs.
Stayed in February 2025
Reviewed: 26 February 2025
Liran
United Statesthe fire place in the unit didn't work, other than that all was great
great value
Stayed in February 2025
Reviewed: 26 February 2025
Sanchez
United StatesI still think they need somebody in person there to talk to...
Stayed in February 2025
Reviewed: 25 February 2025
Sheryl
United StatesMany items in room didn’t work, like lights or the tv volume
Large space in the unit
Stayed in February 2025
Reviewed: 22 February 2025
I
TaiwanHot water is not stable.
Nice location and facilities.
Stayed in January 2025
Reviewed: 20 February 2025
Brent
United StatesRoom was not clean when I first got in, though one call to their help desk and cleaners were there in minutes. Internet was very slow and not useful, even with 30 minutes of tech support and buying a “premium “ level of service. Sound from downstairs room was too loud.
Room was nicely appointed. Check in was smooth and high tech. Response to a problem with the state of the room was promptly dealt with. Price was very affordable.
Stayed in February 2025
Reviewed: 19 October 2024
Emil
CanadaCheck-in was done on-site, but through a camera and telephone, with no-one present in person. Table in unit was really small given lots of space was available.
One bedroom condo with full kitchen. Good value for money, clean, good location for my purposes.
Stayed in October 2024
Reviewed: 16 October 2024
Christine
United StatesI booked a room with a King bed and was told at check-in that the resort only offers Queen beds. Stayed in a room on the first level, people above me were noisy. Would have preferred more counter space in the bathroom.
Beautiful grounds with a wonderful waterfall for soothing white noise. Spacious rooms with comfortable beds and full kitchen. Nice private patio with BBQ. Easy check-in. Close to shopping & restaurants
Stayed in October 2024
Reviewed: 12 October 2024
Yaremenko
United StatesThe smell was really bad. TV - time to be upgraded.
It was a one-bedroom apartment and clean
Stayed in October 2024
Reviewed: 28 September 2024
Cheryle
United StatesInternet service was extremely poor/non-existent at times. The pamphlet in the room stated that I could upgrade the service for a fee, when I tried it wasn't available. I called the "desk" she said they no longer had that service. I needed to get work items done and was not able to accomplish that, Extremely Disappointing and I feel falsely advertised. If I had known that I would have this problem I would not have stayed there.
Good location for my needs.
Stayed in September 2024
Reviewed: 31 August 2024
Linda
United StatesThe video front desk was not warm, and the person behind the screen from Sparks was cold and dismissive.
It was clean and location was excellent.
Stayed in August 2024
Reviewed: 15 August 2024
Bernadette
United StatesHot tub too small, family play area right outside our window
Price,
Stayed in August 2024
Reviewed: 10 July 2024
Svetlana
United StatesI did not like communicating only via the phone not in person with the staff.
Stayed in July 2024
Reviewed: 6 July 2024
Donna
United Statesroom wasn’t cleaned - had to be moved hair dryer was broken - staff was there to replace
nice location
Stayed in June 2024
Reviewed: 24 June 2024
Foad
United StatesWe were staying in a studio unit (lower floor) and could not sleep well due to noises from neighbors upstairs. You can hear everything (talking, walking, ..)
Looks nice and clean, good location, 6 miles to safeway, jacuzzi on site, grill inside suite
Stayed in June 2024
Reviewed: 12 June 2024
Robert
United StatesAs tired travelers we would have liked to be allowed to check-in early. We had to go wait at a park for check-in.
Beautiful location Roomy unit Hot tub Kitchen
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content