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  5. Reviews of Marriott Memphis East

Reviews of Marriott Memphis East 3 stars

5795 Poplar Avenue, Memphis, TN 38119, United States

#29 of 111 hotels in Memphis

Guests' Choice

Review score

Based on 113 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 18 September 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    No microwave, slow wifi, paid parking.

    The swimming pool, the beds, the staff

    Stayed in September 2025

  • Reviewed: 12 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Prices in local convenience shop were up exorbitant

    Friendly and helpful staff

    Stayed in May 2025

  • Reviewed: 14 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    There was a slow drain in the bathroom that needs to be fixed.

    n/a

    Stayed in April 2025

  • Reviewed: 20 February 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The property need to be up graded

    The Bar was lite

    Stayed in February 2025

  • Reviewed: 13 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Paying for parking

    location and great room

    Stayed in December 2024

  • Reviewed: 6 December 2024

    9.0
    The staff was very accommodating, welcoming, and pleasant.
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient

    Stayed in December 2024

  • Reviewed: 5 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Parking lot entrance was a nightmare.

    Breakfast was wonderful.

    Stayed in December 2024

  • Reviewed: 5 September 2024

    8.0
    it was good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    parking charge

    the personnel

    Stayed in September 2024

  • Reviewed: 26 October 2023

    8.0
    Convenient but kind of average.
    • Leisure trip
    • Couple
    • Larger Guestroom, 1 King Corner Room
    • Stayed 2 nights

    Still working on my bill--overcharged and a mystery charge that has yet to be explained. They owe me a credit of $47.11.

    Had a large corner room--very comfortable. Breakfast was OK for the price.

    Stayed in October 2023

  • Reviewed: 23 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Guest room, 2 Double
    • Stayed 1 night

    extra charge for breakfast

    Stayed in September 2023

  • Reviewed: 24 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    We booked a double bed room when we got there they had none they gave them all away because of there power outage so we ended up paying $100 more for a corner room that we didn't even realize until we checked out bank statements. No microwave in room not enough towels for 4 people. Pool area was smelly and hot

    Nice staff at front desk, breakfast staff was nice room was nice.

    Stayed in July 2023

  • Reviewed: 24 July 2023

    7.0
    A very nice short get away. Nice bar area and comfortable room.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No microwave in the room

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Overall it was nice . Did not face a pull out couch in my room but we made it work . The car break ins in Saturday night
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Car break ins

    Friendly staff

    Stayed in July 2023

  • Reviewed: 8 February 2023

    7.0
    Good
    • Business trip
    • Group
    • King Room
    • Stayed 4 nights

    Breakfast buffet should be with more options and a la carte ones. In fact, the only improvement point that I see is in the restaurant structure and menu. The lack of a room service also is a low point to me. The week of my stay was under the worse weather, with icy storms, so one night I could not have dinner at the restaurant because there were so many people in there, they have stopped serving food. No food delivery up was working that night, as result I had to eat some Lays chips I bought in the little market inside :(

    the size of the room is really good, and the bed is one of the most comfortable one the I ever slept in a hotel. Room very clean and with new furniture. Shower in a good size and excellent flow.

    Stayed in February 2023

  • Reviewed: 5 February 2023

    9.0
    The room was a little small but everything was clean and orderly. I love the restaurant and the bar.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room is a little too small.

    Restaurant and bar

    Stayed in February 2023

  • Reviewed: 26 January 2023

    8.0
    Train your employees to be better customer oriented.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 3 nights
    • Submitted via mobile

    Attitudes! The first day I arrived the service for breakfast was not typical of Marriott service. I arrived to the area, and was rudely greeted, first I had to ask the young lady if we needed to sit anywhere or would she seat us, next think I heard was "sit anywhere we'll get to you" from a older gentlemen. After sitting the young lady was rude in her approach and very unprofessional. She needs some training. However the next morning was a lot better but an older lady with glasses served us. She was very professional and service oriented. Compliments to her. She met Marriott service standards.

    Stayed in January 2023

  • Reviewed: 3 September 2025

    1.0
    You’re staff used my credit card fraudulently
    • Leisure trip
    • Solo traveller
    • Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    I booked my room on there website when I arrived on 8/31/2025 at 8:30 pm the guy at the desk said the computer was down so he took a copy of my drivers license and credit card I showed him my reservation number he just said he wanted a credit card on file he didn’t give me a key another guy that works there took me to my room and opened the door and the clerk said I can come down in about a hour it should be up I was tired so waited until the next morning to get my key to my room they didn’t give me a copy of my bill I checked out on 9/2/2025 when I got home that day I checked my bank account I found out I had been charged 3 times on my card I called and talked to the guy at the front desk he said he would check it out and call me back he never did now I have to take it to the next level I believe it fraud on my card

    The property was nice and clean

    Stayed in September 2025

  • Reviewed: 23 March 2025

    10
    N/A
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like when they charged me for parking my car in the parking lot of my stay.

    I love my stay and the lunch that I experience, it was awesome.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    5.0
    The staff is extremely nice but the facility did not live up to the Marriott brand.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are very small, the beds are very uncomfortable and the halls are very musky.

    The breakfast is really delicious and the staff is exceptionally nice and accommodating.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    2.0
    There was a roof over my head bed to sleep in and a shower other than that, not a great experience.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The whole reason I booked this hotel room was because it had a indoor hot tub. I have back problems and when I got there, they have filled the indoor hot tub in with concrete and so I could not get in the hot tub and the room that I was staying in did not have a bathtub. Also, there was two buss of kids running up and down the hallways and slamming doors all night long and no one did anything about it. I didn’t sleep hardly at all both nights that I was there absolute horrible experience and way overpriced did not get a continental breakfast and You had to pay $20 a day just to get Internet. I will probably never stay at a Marriott again.

    Nothing

    Stayed in March 2025

  • Reviewed: 12 March 2025

    10
    Loved the stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    No good tv to watch

    Staff

    Stayed in March 2025

  • Reviewed: 27 December 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Pure Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    They charged me 40$ a kid for breakfast

    The beds where comfortable

    Stayed in November 2024

  • Reviewed: 8 December 2024

    1.0
    Very poor
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff are not helpful, specially the front desk. Not giving accurate information. Lazy and in unprofessional .

    Stayed in December 2024

  • Reviewed: 2 December 2024

    10
    The staff was great
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was the best part of my stay. Gabrielle was very pleasant and helpful. This was the second time Gabrielle had checked me in. The hotel is lucky to have her.

    Stayed in November 2024

Showing 1 – 25

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