I didn't like that you had to put a sign on the door to request housekeeping each day. I believe it should only be a request sign for if you do NOT want housekeeping service that particular day. I also didn't like how hot the room would get while we were getting dressed. It's almost like the thermostat shuts off when you reach a certain temp even when the auto function is NOT selected. I also didn't care for the view our room had. Since we selected a standard room our view was the boring side of the hotel. that was a bit underwhelming. So next visit I would select an even number room if I could on the third floor.

I loved that our room was nice and spacious for two people. This hotel was located within a close proximity of all the attractions and establishments I visited during my stay. It's located close to the beach as well. The provided golf cart service to take you to the beach was excellent too. Provided beach and pool towels and bag were an added bonus. I also loved how there were two bars located on this property, one by the pool and one in the lobby. I also appreciated that the robe left in our room was plus size friendly. Most hotels make very small robes and the Lennox exceeded that for me! Breakfast at the on location restaurant was pretty good. A little pricey for basic breakfast items but convenient to stay in the hotel for a quick bit to start the day. (order the meat inside the omelet specifically or they will put it on the side) I would stick to just getting the sides and the drinks. The staff were so pleasant and helpful. I would stay here again! For my video review check out my YouTube: vannareels

Stayed in September 2025

Daily cleaning service but attention to detail could be better (hair clean up, replenishing wash cloths).

Updated property, with a number of great amenities (on-site restaurant, room service, pool/pool bar, bar, luggage storage, fitness center) and an amazing customer service

Stayed in September 2025

Management scheduled maintenance and testing of the water system on a Saturday morning when people were waking, lasting to about 10AM. One couple was checking out when I went to complain about no water and the staff refused any compensation, even comping breakfasts. They ended up leaving for travel dirty, without showering, and understandably very upset. Seem to me that management can schedule testing and maintenance during hours when people are not awake and needing to shower. We also had an issue with our TV, and they offered us a room change. We said OK as long as it was the same room size or larger. We ended up getting a smaller room and were not happy. They should have just changed the TV.

Staff was very helpful with any questions we had. They greeted us with smiles every time through the lobby. Hotel had nice amenities and was well located.

Stayed in August 2025

The extra charges at breakfast, for an included breakfast few items were included

The room, the pool and the smell of the property

Stayed in August 2025

Unfortunately the negative would be the lack of sufficient elevators and this was especially during checkout when one was out of order. There was construction but the sound did not impact greatly but might if you are a late sleeper

The staff were very friendly and accommodating. Gym was very good and facilities exceeded expectations. Style of hotel was very nice.

Stayed in July 2025

The valet parking is poor. The staff were not helpful and borderline rude when we asked questions. Not only is it expensive, but the valet parking ended up being full when we arrived and as a result we were told we would have to pay more to park in a different car park. We ended up parking in a much cheaper car park one street over called One Parking on 20th Street.

Our room was lovely and spacious, the pool was excellent and the location was perfect if you’re staying in the city and want to cover the best spots!

Stayed in July 2025

The windows were dirty, they should clean the windows in the room, once in a while even if you cannot open them. I did not like that the shuttle to the beach was always unavailable, so we could not use it. And they promoted renting bicycles on the website, however there were NO bicycles. :( Slippers would be also needed in the rooms as the stone floor in the bathroom is very cold.

I really liked the location! The cleaning ladies and men were very hard-working. The staff around the pool was very helpful. Especially the Italian guy.

Stayed in July 2025

Some of the staff at front desk was not helpful, it would put us off staying here again. The cleaners were trying to clean our room and knowing on the door , waking us up at 8:00am. Seems very unheard of

The decor and location are amazing

Stayed in July 2025

The room has 0 sound proof, you could literally hear everything outside the room. Parking.

Cleanliness Location

Stayed in May 2025

The room was a little small and the view from the window was a roof top that looked like it was a storage area. We also overlooked another hotel which had thumping music on the Friday night till quite late, I would imagine you wouldn't hear this from the rooms on the otherside of the hotel. The beds around the pool although looked lovely were great for sitting in but not so much for sunbathing as we were unable to lie down on them. But overall just a few niggles rather than anything major.

The location was great. The ambience was very chilled and relaxing. The staff were helpful and polite. There were no hidden costs and,as a bonus we had a complimentary $30 attached to our room for drinks and food, a nice touch. The rooms snd bathrooms were clean and modern.

Stayed in May 2025

if you are looking for something different than the usual hotel chains, this boutique hotel is really the coziest. Great position, at walking distance from Lincoln road and the beach, nice and clean rooms. I would definitely return

Stayed in April 2025

i saw it cheaper few days before i arrived i asked at reception about price match through booking .com and they didnt eabt to know i am still waiting fir booking.com to get back to me very dissapointed as it was a big difference

clean

Stayed in May 2025

Price

Clean and modern lovely staff

Stayed in May 2025

heard the music of bar/disco nearby

place, vibe, equipment

Stayed in April 2025

Part of the staff was not so professional

Nice location, in a lovely building. Perfect Beach facilities.

Stayed in April 2025

Fantastic location

Stayed in March 2025

The walls and ceilings are too thin, you can hear every step and every voice. Not enough room in the closet, for example: a long dress wouldn‘t fit. The staff was helpful but not always in a good mood and at times almost too arrogant. It could also be a little bit cleaner for the price and standards they are expecting to have and offer. Also ammenities are overpriced, the fact that you only get two pods of coffee for the entire stay, regardless how long your stay, seems kind of cheap.

The location, near to the beach and to the main area of interest in Miami Beach. Generally chic hotel.

Stayed in March 2025

The room did not have natural light.. it was quite dark (also the lighting was very dim).. and I could not open the windows, because it had only a window/door to exist on the corridor which was open-air and overlooking the pool. Unfortunately the room was a bit smelly..

The location, the size of the room, the decoration of the hotel and decoration of the room, the bathroom.

Stayed in March 2025

Door latch was messed up had to try a bunch of times before it opened door. Also they were having problems with the AC they needed to come into our room at 10 pm or so and repair it which involved opening duct work and draining system. Had to come back next day and do it again, reoccurring issue that needed a real repair.

Pool was nice and very warm and calm relaxing atmosphere, staff was friendly, room was clean and comfortable. Had my 6 year old daughter with us and that was no issue.

Stayed in March 2025

We would have liked more space for clothing and hooks in the rooms. The pool was very hot during the day.

The location was a close walk to everything and the beach. We loved the set up with the pool and bar outside our rooms.

Stayed in March 2025

The service was below par. This was our 20th wedding anniversary & so a special stay for us. My husband was already in the USA with a business trip so I flew into Miami to meet him. I had contacted the hotel prior to organise a driver to pick me up from the airport as I was landing from a long 10hr flight from the UK. I spoke to Eric who assured me that a car would be at the airport to greet me this never happened & I had to arrange my own transport ! At the hotel the service continued to be poor: *the buggy to the beach was not available *our room wasn’t cleaned properly & we continually had to ask for our room to be serviced. We never got our bath robes replenished once the room was cleaned. I was also very disappointed to find we had paid a considerable amount more dollars per night than advertised going forward on their website! We paid an average of $450-475 per night for a 4 night stay & rooms were being advertised for around €325. I would normally expect Booking.com to be more competitive! I use this site a lot & even had another hotel booked in the keys the following 3 days !

The property was exceptional & the decor was beautiful. The location was spot on !

Stayed in February 2025

The pool area is quite small.

Boutique hotel with lots of charm and very friendly staff. Hreat location mear the beach.

Stayed in November 2024

Nothing major! Teeny tiny balcony. Lots of charges for little things that other hotels will provide for free ($2 per vertuo coffee pod after your first night, etc). Had read other reviews before staying so was prepared for this. Some of the in-room dinner wasn’t great (a very salty salad that was literally just lettuce with oil and salt as dressing).

Great location and exceedingly friendly staff. Beautiful pool, room was a great size.

Stayed in February 2025

There’s a nightclub seemingly underneath the hotel (actually just close by). We furnished to it and slept well in their v comfortable bed.

Stylishly decorated & well maintained. Excellent breakfast options.

Stayed in February 2025