Reviews of JW Marriott Marquis Miami 5 stars
255 Biscayne Boulevard Way, Brickell, Miami, FL 33131, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewGreat location and lovely aesthetics
Extremely late check in at 4pm. If you get off a cruise you’ll have to wait all day to get into your room despite a 7200 passenger ship being able to flip the entire ship in three hours. $89 breakfast with paper cups and volcanic hard eggs Benedict. Intercontinental breakfast two blocks away is $39 and massive with ceramic plates and cups. Asked for extra towels for our kids at 19:30 - they arrived at 22:00 after we had gone to bed. A lovely looking hotel but the staff/ chefs need to spend time on a Royal Caribbean ship to learn about food standards and customer service.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewLocation was fantastic. Whole Foods Supermarket was around the corner. The beautiful Bay Area was one block away.
I have nothing negative to say.
Dear Alicia, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that you enjoyed our fantastic location, with convenient access to Whole Foods and the beautiful Bay Area nearby. It is wonderful to know that your stay met your expectations and that you enjoyed your stay with us. Your positive remarks are greatly appreciated, and we look forward to welcoming you back for another excellent experience. Warm regards, Eugenia Gonzalez Guest Relations Manager
Dear Alicia, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that you enjoyed our fantastic location, with convenient access to Whole Foods and the beautiful Bay Area nearby. It is wonderful to … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean, felt comfortable, felt luxurious and amazing amenities
Everything was perfect
Dear Kemar, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you found our hotel very clean, comfortable, and luxurious, and that you enjoyed the amenities we offer. It is truly rewarding to know that everything was perfect during your stay. Your kind words inspire us to continue delivering exceptional experiences, and we look forward to welcoming you back in the near future. Warm regards, Eugenia Gonzalez Guest Relations Manager
Dear Kemar, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you found our hotel very clean, comfortable, and luxurious, and that you enjoyed the amenities we offer. It is truly rewarding to know that… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation and the room
Room service isn’t always available
Dear Nouf, Thank you so much for taking the time to share your feedback. We’re truly pleased to hear that you enjoyed both our location and the comfort of your room. Your kind words mean a great deal to us. We also appreciate you highlighting your experience with room service. While our room service is available 24 hours a day, a limited menu is offered after 3:00 AM. We apologize if this was not clearly communicated and appreciate you bringing it to our attention, as it helps us improve the guest experience. Your feedback is valuable, and we will be sure to address this internally to ensure better clarity moving forward. We hope to have the opportunity to welcome you back for an even more seamless and enjoyable experience. Warmest regards, Eugenia Gonzalez Guest Relations Manager
Dear Nouf, Thank you so much for taking the time to share your feedback. We’re truly pleased to hear that you enjoyed both our location and the comfort of your room. Your kind words mean a great deal to us. We also appreciate you highligh… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewNo facilities for light breakfast open
Dear Orlando, Thank you for taking the time to share your feedback with us. We’re glad to hear that you had an overall positive experience during your stay. At the same time, we regret that the absence of facilities for a light breakfast was an inconvenience. Please know that your comments have been shared with our leadership team for review as we continually work to improve our offerings. We truly appreciate your input and hope to have the pleasure of welcoming you back in the near future. Warm regards, Eugenia Gonzalez Guest Relations Manager
Dear Orlando, Thank you for taking the time to share your feedback with us. We’re glad to hear that you had an overall positive experience during your stay. At the same time, we regret that the absence of facilities for a light breakfast … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLarge spacious rooms
Dear Renu, On behalf of the entire team at the JW Marriott Marquis Miami, I would like to extend our sincere thanks for your kind and thoughtful feedback regarding your recent stay with us. We are truly delighted to hear that your experience was a positive one. It is always our goal to provide warm, attentive service and a memorable stay, and it is rewarding to know that we met your expectations. Your comments are not only greatly appreciated, but they also serve as a wonderful source of motivation for our associates, who take great pride in delivering exceptional hospitality. Knowing that our efforts contributed to a pleasant experience for you reinforces our ongoing commitment to excellence. We look forward to welcoming you back in the near future. Eugenia Gonzalez Guest Relations Manager eugenia.gonzalez@mdmusa.com
Dear Renu, On behalf of the entire team at the JW Marriott Marquis Miami, I would like to extend our sincere thanks for your kind and thoughtful feedback regarding your recent stay with us. We are truly delighted to hear that your experie… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewGreat location
The shower arm and head needs replacment
Dear Fahad, Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed our location, and we truly appreciate you bringing the issue with the shower arm and head to our attention. Please rest assured that our maintenance team has been notified, and we will address the matter promptly to ensure a more comfortable experience for future stays. Your comments help us improve, and we hope to welcome you back soon. Warm regards, Eugenia Gonzalez Guest Relations Manager
Dear Fahad, Thank you for taking the time to share your feedback with us. We’re pleased to hear you enjoyed our location, and we truly appreciate you bringing the issue with the shower arm and head to our attention. Please rest assured th… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe check in was seamless.
The room had no refrigerator or microwave.
Dear Wyde, Thank you for choosing JW Marriott Marquis Miami and for taking the time to complete our satisfaction survey. Providing the highest standards of service is our top priority, and on behalf of the entire team, I sincerely apologize for falling short of your expectations during your stay. Please rest assured that your feedback has been shared with our leadership team to ensure improvements are made where necessary. We truly hope to regain your trust and would be grateful for another opportunity to provide you with the exceptional experience we are known for. Should your travels bring you back to Miami, please do not hesitate to contact me directly—it would be my honor to personally oversee your future reservation and assist with any special requests. Warm regards, Eugenia Gonzalez Guest Relations Manager
Dear Wyde, Thank you for choosing JW Marriott Marquis Miami and for taking the time to complete our satisfaction survey. Providing the highest standards of service is our top priority, and on behalf of the entire team, I sincerely apologi… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe bathroom was good.
Eddie from the front desk was terrible and definitely can’t do his job without a manager assisting
Dear Alexis, Thank you for choosing JW Marriott Marquis On behalf of the entire team at JW Marriott Marquis Miami, I extend our sincerest apologies for the bad experience in your recent stay. We deeply regret any discomfort or inconvenience this may have caused. At JW Marriott Marquis Miami, we are committed to providing exceptional service to all our guests. It is clear that, in this instance, we did not meet those expectations. Please rest assured that we take this matter seriously and are addressing it internally to ensure such situations do not recur. We value your feedback as it helps us improve our services. Should you have any further concerns or wish to discuss this matter in more detail, please do not hesitate to contact me directly. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience you deserve. Best regards, Eugenia Gonzalez Guest Relations Manager Warm regards,
Dear Alexis, Thank you for choosing JW Marriott Marquis On behalf of the entire team at JW Marriott Marquis Miami, I extend our sincerest apologies for the bad experience in your recent stay. We deeply regret any discomfort or inconvenienc… Show more
Reviewed: 27 April 2025 · Stayed in February 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewExtremely noisy. Very over priced. Staff was average - checking in was nice
Comfy beds , modern room
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThis is the first time we’ve ever had to question the standards of a five-star hotel like this. It was a terrible experience. The power went out, and for over 10 hours, there was no electricity, no air conditioning, and no lighting throughout the entire hotel. When we checked out, the issue still hadn’t been fixed. The hotel staff claimed it wasn’t their problem. Only one elevator was working, causing wait times of up to 30 minutes. The staff at reception lied to us about a possible room change the day before. We didn’t even receive the room we had paid for—two adults were forced to share a small bed. On the first day, they told us to return the next day for a room swap. The next day, they denied ever saying that, responding with, “Who told you that? It’s not possible. We’ll call you if anything changes.” Of course, no call ever came. To make matters worse, a baggage attendant saw us struggling with our luggage in the elevator and did nothing to help. I suppose when there’s no guaranteed tip, service isn’t a priority. This will be our last time staying at a Marriott hotel—definitely not worth it. They even had the audacity to claim that a room facing a wall of another building still qualifies as a “city view” room. One more thing is Valet parking that costs 62$ + tax per night. We are not used to valet parkings and we always pick self parking when it is available. The Ferrari that got damaged because it was parked in risky area is perfect example why. Valets have secured it with safety cones after it got damaged by big SUV. The no-refund policy after making a reservation was the cherry on top. If a refund had been possible, we would have simply chosen one of the other hotels we’ve stayed at in Miami.
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewLocation and size of the room
I should have asked many times for something In other countries when you ask for late checking out they accept for 2or three hours (3/4pm)but in miami they are not flexible .