Room service isn’t always available

Location and the room

Stayed in July 2025

No facilities for light breakfast open

Stayed in July 2025

Large spacious rooms

Stayed in July 2025

The shower arm and head needs replacment

Great location

Stayed in June 2025

The room had no refrigerator or microwave.

The check in was seamless.

Stayed in May 2025

I should have asked many times for something In other countries when you ask for late checking out they accept for 2or three hours (3/4pm)but in miami they are not flexible .

Location and size of the room

Stayed in March 2025

Room temperature setting system

Location

Stayed in December 2024

Uncomfortable beds for a 5 stars hotel. Be careful when use Booking.com, site says that breakfast is included, but Marriot don’t want to honor it. You have to go to the desk front and ask for your rights !!

Excellent location. Great facilities

Stayed in January 2025

Nothing

Cleanness and location

Stayed in November 2024

NOTHING NOT TO LIKE BUT FOYA I THOUGHT COULD’VE BEEN NEWER WIITH A WATER FEATURE.

VERY NICE.

Stayed in September 2024

The service is very slow , May be they are short of staff or they take some guest lightly and some with preference . Even though I informed over phone and by email that I will be coming late midnight at around 3 am , still they did nothing and made me wait at reception for 40 mins with my kids sleeping on sofa after tiring and delayed flight . Also to mention a young receptionist who checked me out said you have used mini bar items that’s why yoh have been billed but when I said I moved things from fridge and kept it out as I wanted to keep some bread inside she said you have to go and keep things back in place and I was almost going when thank fully a senior reception gentleman came and he said that’s ok as long as you haven’t used it . Which saved really my time . We are Muslims from gulf and we don’t consume alcohol . Kindly keep experience receptionist , this is JW Marriot not some roadside hotel . Also the young girl failed to explain me my bill . I booked this hotel for 3 nights for 565 usd and she charged me 752 something usd . She couldn’t explain Me why ,

Nice rooms , The hotel is modern and new . Very close to main attractions , good walk to the river . Everything is grand , the pool , gym

Stayed in August 2024

Breakfast. Tried to book a massage and number not working and no receptionist.

Poor selection. Not enough for gluten free options.

Stayed in August 2024

Quality and location

Stayed in August 2024

Everything it’s charged separate, even the WiFi cost, bowling, etc.

Stayed in January 2024

Some of the furniture in the room clearly needs to be replaced (arm chairs and desk); couldnt' find the sign to indicate that I didn't want my room cleaned; replaced my towel even though I deliberately hung it up

Ideal location - number of things in walking distance

Stayed in April 2023

Complimentary breakfast, fridge and microwave in the room

Location and view

Stayed in February 2023

dirty cups and plates at the restaurant. Average service. Fire alarm 4am and no coordination or information of false alarm, you just end up to street.

spacious rooms

Stayed in January 2023

Extremely late check in at 4pm. If you get off a cruise you’ll have to wait all day to get into your room despite a 7200 passenger ship being able to flip the entire ship in three hours. $89 breakfast with paper cups and volcanic hard eggs Benedict. Intercontinental breakfast two blocks away is $39 and massive with ceramic plates and cups. Asked for extra towels for our kids at 19:30 - they arrived at 22:00 after we had gone to bed. A lovely looking hotel but the staff/ chefs need to spend time on a Royal Caribbean ship to learn about food standards and customer service.

Great location and lovely aesthetics

Stayed in August 2025

I have nothing negative to say.

Location was fantastic. Whole Foods Supermarket was around the corner. The beautiful Bay Area was one block away.

Stayed in August 2025

Everything was perfect

Very clean, felt comfortable, felt luxurious and amazing amenities

Stayed in July 2025

Eddie from the front desk was terrible and definitely can’t do his job without a manager assisting

The bathroom was good.

Stayed in May 2025

Comfy beds , modern room

Extremely noisy. Very over priced. Staff was average - checking in was nice

Stayed in March 2025

This is the first time we’ve ever had to question the standards of a five-star hotel like this. It was a terrible experience. The power went out, and for over 10 hours, there was no electricity, no air conditioning, and no lighting throughout the entire hotel. When we checked out, the issue still hadn’t been fixed. The hotel staff claimed it wasn’t their problem. Only one elevator was working, causing wait times of up to 30 minutes. The staff at reception lied to us about a possible room change the day before. We didn’t even receive the room we had paid for—two adults were forced to share a small bed. On the first day, they told us to return the next day for a room swap. The next day, they denied ever saying that, responding with, “Who told you that? It’s not possible. We’ll call you if anything changes.” Of course, no call ever came. To make matters worse, a baggage attendant saw us struggling with our luggage in the elevator and did nothing to help. I suppose when there’s no guaranteed tip, service isn’t a priority. This will be our last time staying at a Marriott hotel—definitely not worth it. They even had the audacity to claim that a room facing a wall of another building still qualifies as a “city view” room. One more thing is Valet parking that costs 62$ + tax per night. We are not used to valet parkings and we always pick self parking when it is available. The Ferrari that got damaged because it was parked in risky area is perfect example why. Valets have secured it with safety cones after it got damaged by big SUV. The no-refund policy after making a reservation was the cherry on top. If a refund had been possible, we would have simply chosen one of the other hotels we’ve stayed at in Miami.

Stayed in March 2025

Our group got there and they couldn’t find our reservation.

Stayed in March 2025