Small rooms Horrible pillows - huge and brick like ( hurts your neck) Bed was not very comfortable Soundproofing wasn't great -- people were coming and going all night it seemed Felt dangerous later at night walking along Greenwich or even Spring Street alone as it is super desolate and quiet at night and some bums are living on curbs or in open warehouse/ shed areas right around the hotel. A bit creepy as a woman walking alone.

Cozy feeling Kind staff Easy walking distance to SoHo and West Village

Stayed in September 2025

In room coffee maker was dirty couldn't use but they provided free coffee to guest throughout the day and evening while the coffee bar was open.

The view from the Rooftop bar over looking the water and city view was excellent. Staff was always friendly and helpful, inquiring about our visit to New York.

Stayed in August 2025

I can't say anything to be honest only small thing blind wouldn't go all the way down so if you need full blacked out room to sleep that would be the only thing. Otherwise nothing I didn't like. Book the hotel !!!

Great location in a quiet area. You can walk to a lot of locations within a hour like Maddison square, summit one, Times Square to name a few. Subway station was a 5 min walk. Hotel room was big for New York. It was clean. Housekeeping came everyday they were super friendly in fact all the staff were so so friendly. If I saw them in the elevator or in passing they always acknowledged me. Maria checked me in she was so lovely & recommended a few places to go. Concierge guys were so lovely as well. seeing as they are the first to greet you they really were just so friendly. There was a rooftop that actually never visited but seemed popular place. I just need to say again how amazing the location was. Away from all the busyness & fuss. It was less than 10 min walk from Hudson River which was so lovely to walk through. Overall felt so safe as a solo traveler.

Stayed in August 2025

The building could have been better soundproofed. We can hear a lot of street noise in the night. Also our TV wasn't working. Luckily Oscar at the front desk was resilient in helping us getting it fixed even though it was late at night and maintenance wasn't available. Shout out to Oscar!

Hotel was clean and in a great location. The rooms were big and hotel staff was friendly. Great option if you are looking to stay downtown in NYC.

Stayed in August 2025

Very old hotel, not so clean bed and towels

The room is considered bigger than the other options, it has a good resturant downstairs, and a very good rooftop with great view of the hudson

Stayed in July 2025

Our AC unit was broken and we ended up moving rooms at midnight when their "fix" didn't work. The staff was eager to make sure we were comfortable and happy. Along with coffee provided at the restaurant anytime you wanted it, they should also offer complimentary tea.

The location was perfect, SoHo and two blocks from the Hudson River Park. Very close to the subway. Easy walking distance to great restaurants and things to see. The room was comfortable for two people - small space, but nicely appointed and quiet neighborhood. The staff was exceptionally friendly and efficient. The rooftop bar was awesome.

Stayed in June 2025

Air conditioning in the rooms was super noisy You could hear some street noise on weekends, but overall not too bad The gym was tiny but functional and upright cycling bike would have been great as an addition and a bit more space to do Mat work

Great location good rooftop lovely Service. Great cafe downstairs.

Stayed in July 2025

Main complaint is shades let a lot of light in—no way to avoid lots of sunlight at sunrise.

Love the location and the room size and layout. Beds are comfy. Also rooftop bar has great views and good vibe.

Stayed in July 2025

Room felt moisty cause of AC and heat outside

Rooftop Bar

Stayed in July 2025

There was no wifi for 2 days, this was a bit of a bummer as we had to add expensive data from our providers on our accounts.

The staff, the room, the view, the service

Stayed in July 2025

No sitting area in the room other than a desk and chair. We sat downstairs in the lobby/cafe or up in the bar on the roof.

The rooms are attractive and stylish with very clean bathrooms and we had a nice view of the water. The hotel is located near the edge of the city and it was very quiet at night. The roof has a nice bar with views of the water and city. The street cafe offered coffee and food and was convenient. Great area of NYC to stay. Easy access to the subway a few blocks away. Also a great yoga studio nearby! Rooms are small but comfortable.

Stayed in June 2025

Bathroom had a small drip leak coming from a panel in the bathroom that had soaked/soiled one of the bath towels. Also the bathroom inside door handle had what appeared to be bloody fingerprints…? The good news is the front desk acted immediately when informed.

Location!

Stayed in July 2025

Rooms were a little smaller than expected & didn’t have much space but very manageable for a few days.

Wonderful rooftop bar, very pretty. Clean hotel room and facilities. The location of this place is spot on in SOHO- great location for shopping and dining.

Stayed in June 2025

You couldn’t get into the rooftop bar on some days even though you were staying at the hotel

Location

Stayed in May 2025

Cleaning room at 6pm is very late and disruptive

Clean and very well located

Stayed in June 2025

The lift took a while to come and sometimes it wobbled a lot (can be a bit scary at times) and I found it hard to turn the Shower Know (a bit heavy) with the shower slide door not able to be closed (so the water went everywhere). But those are pretty minor for me, I'd definitely comeback.

Had very pleasant stay in Hugo Hotel. Warm staff, clean and comfortable hotel room. The room size is bigger than I've expected.

Stayed in June 2025

It is over priced. It would have been better if breakfast was included in the price.

Beautiful clean hotel in a secluded area. Staff very friendly and helpful.

Stayed in June 2025

While not an issue, the proximity to the UPS facility caused some minor noise in particular on Sunday evening (12am - 3am) which seemed to be a high activity time. It did not bother me, felt like normal city noise, but bothered my boyfriend who is very sensitive to noise. I also think the window had not been closed properly as we opened and reshut it and that seemed to help. So that’s a tip if you find the noise is getting through or wind is howling.

Great location, 5-10 min walk to subway stops & walking distance to West Village & Tribecca. Room was clean, well appointed, comfortable bed, good water pressure and hot shower. Nice to have a bathroom door that closes properly (not a slider). Had a partial water view from 9th floor. Deluxe room is a decent size and easily fit two people with carry-ons. Isis at the front desk is excellent and provides professional service, a true hotelier. The staff was very friendly overall, professional and well trained. Free hot or ice coffee at Felix was a great bonus too.

Stayed in May 2025

Very quiet, comfortable even though room small. Was a pleasant stay!

Stayed in May 2025

Location not great

Lack of eating opportunities

Stayed in May 2025

We needed to ask for them to clean our room everyday otherwise it was not done.

Amazing location and the rooftop where fantastic with sunset view and great drinks. We also got two drink tickets from the hotel when we arrived.

Stayed in May 2025

The property was very nice and well located

Stayed in May 2025

Air Con in room wasn't great, desperately needed upgrading (noisy & ineffective). If desk was smaller would have been more room for luggage and to move about, but room size not terrible for price and fact you're in Manhatten.

Location excellent, close to Soho and West Village, great if like us you wanted to avoid mid town chaos and be walking distance to downtown (all be it a good walk). Rooftop bar excellent, especially if you stick to happy hour. Staff friendly.

Stayed in April 2025

Very slow lift. Worst in-shower dispensers. Hard to pump. Strong new aircon with limited fan speed settings. Not that central to Soho and depends on how long you willing to walk.

Neat clean and stylish building. Nice coffee / restaurant area downstairs.

Stayed in May 2025