Reviews of Extended Stay America Suites - Seattle - Mukilteo 2 stars

Dear Dawn, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for the difficulty you experienced during check-in. Your comfort and convenience are important to us, and we regret that we fell short of expectations. We will discuss this with our team to understand what went wrong and to prevent similar issues in the future. We hope the remainder of your stay was enjoyable. We value your patronage and hope to have the opportunity to welcome you again under better circumstances. Sincerely, Hotel Management

Dear Dawn, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for the difficulty you experienced during check-in. Your comfort and convenience are important to us, and we regret that we fell … Show more

Dear Stephanie, Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that you found our hotel clean, comfortable, and conveniently located near grocery stores and dining options. It’s great to know the kitchenette, comfy mattress, and full-size fridge added to your satisfaction. We’re especially pleased to hear Katie made a positive impression by being helpful and attentive during your stay. We apologize for the inconvenience caused by running out of coffee pods and will work to ensure better stock management. Your kind words mean a lot, and we hope to welcome you back for another excellent stay soon. Sincerely, Hotel Management

Dear Stephanie, Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that you found our hotel clean, comfortable, and conveniently located near grocery stores and dining options. It’s great to know the kitchenet… Show more

Dear Stephanie, Thank you for your kind feedback and for recognizing the value of your stay with us. We’re glad to hear you found the hotel clean, quiet, and comfortable, and we’re especially pleased that Daniel provided excellent service during your visit. Your comment regarding the lack of a mirror outside the bathroom is appreciated, and we will certainly take it into consideration as we look for ways to enhance the guest experience. We truly value your input and are always working to improve every aspect of our accommodations. We hope to welcome you back soon for another pleasant and well-rounded stay. Sincerely, Hotel Management

Dear Stephanie, Thank you for your kind feedback and for recognizing the value of your stay with us. We’re glad to hear you found the hotel clean, quiet, and comfortable, and we’re especially pleased that Daniel provided excellent service d… Show more

Dear Stephanie, Thank you for your thoughtful feedback and kind words about the cleanliness, comfort, and value of your stay. We’re pleased you enjoyed the peaceful setting, safe parking, and convenient in-room amenities, and we’re especially glad to hear Daniel provided efficient and welcoming service. We apologize for the inconvenience caused by the shared bathroom light/fan switch, absence of a separate mirror, and occasional shortages of coffee pods and breakfast items. Your observations are valuable and will be shared with our team to improve the guest experience. We truly appreciate your input and hope to welcome you back for an even better stay. Sincerely, Hotel Management

Dear Stephanie, Thank you for your thoughtful feedback and kind words about the cleanliness, comfort, and value of your stay. We’re pleased you enjoyed the peaceful setting, safe parking, and convenient in-room amenities, and we’re especial… Show more

Dear Guest, We’re sorry to hear that your initial impression of the room did not meet your expectations, leading you to choose not to stay. We understand how important first impressions are and sincerely regret any inconvenience caused. Your feedback is valuable and has been shared with our team for immediate review and improvement. We are committed to providing clean, comfortable accommodations and a welcoming environment for every guest. We hope you’ll consider giving us another opportunity to offer you a better experience in the future. Sincerely, Hotel Management

Dear Guest, We’re sorry to hear that your initial impression of the room did not meet your expectations, leading you to choose not to stay. We understand how important first impressions are and sincerely regret any inconvenience caused. You… Show more

Dear Stacy, Thank you for your kind words about our staff and location. We’re glad you enjoyed those aspects of your stay. We sincerely apologize for the discomfort caused by the room temperature. Your comments regarding the air conditioning and heating system have been shared with our maintenance team to ensure the issue is promptly addressed and does not affect future guests. Guest comfort is very important to us, and we’re committed to making necessary improvements. We appreciate your feedback as it helps us grow and better serve our guests. We hope to welcome you back for a much more comfortable stay at Extended Stay America. Sincerely, Hotel Management

Dear Stacy, Thank you for your kind words about our staff and location. We’re glad you enjoyed those aspects of your stay. We sincerely apologize for the discomfort caused by the room temperature. Your comments regarding the air conditionin… Show more

Dear Hassam, We sincerely apologize for the unpleasant odor you encountered during your stay. A fresh and clean environment is essential to guest comfort, and we regret that we fell short in this instance. Your concerns have been shared with our housekeeping team to ensure rooms are thoroughly cleaned and inspected prior to each guest’s arrival. We are actively working to reinforce our cleanliness standards and appreciate you bringing this matter to our attention. Your experience is not reflective of our usual standards, and we hope to provide a much better stay next time. Sincerely, Hotel Management

Dear Hassam, We sincerely apologize for the unpleasant odor you encountered during your stay. A fresh and clean environment is essential to guest comfort, and we regret that we fell short in this instance. Your concerns have been shared wit… Show more

Dear Scott, We sincerely apologize for the disappointment regarding our breakfast offering. Our current grab-and-go breakfast includes coffee, tea, muffins, and Nutri-Grain bars, and is designed for quick convenience, but we understand it may not meet all guests’ expectations. Your feedback is important and will be shared with our team as we continuously look for ways to improve our services and amenities. On a positive note, we’re pleased to hear you enjoyed the clean room, comfortable bed, and found the price reasonable for your stay. We appreciate your input and look forward to welcoming you back. Sincerely, Hotel Management

Dear Scott, We sincerely apologize for the disappointment regarding our breakfast offering. Our current grab-and-go breakfast includes coffee, tea, muffins, and Nutri-Grain bars, and is designed for quick convenience, but we understand it m… Show more

Dear Kellis, We sincerely apologize if our service and facilities did not meet your expectations. Your comments regarding staff professionalism and room comfort are being addressed with our team to ensure immediate improvements. We strive to offer a welcoming and restful environment for all our guests, and we're committed to enhancing your future experiences. We hope to earn your trust again and welcome you back. Sincerely, Hotel Management

Dear Kellis, We sincerely apologize if our service and facilities did not meet your expectations. Your comments regarding staff professionalism and room comfort are being addressed with our team to ensure immediate improvements. We strive t… Show more

Dear Jay, We sincerely apologize for the inconvenience caused by the reservation issue. We understand how frustrating it is to arrive and not have your booking honored, and we are actively reviewing our reservation procedures to prevent this from happening again. Your experience does not reflect the level of service we strive to provide. We appreciate your patience and hope you’ll give us another opportunity to make things right. We look forward to welcoming you back. Sincerely, Hotel Management

Dear Jay, We sincerely apologize for the inconvenience caused by the reservation issue. We understand how frustrating it is to arrive and not have your booking honored, and we are actively reviewing our reservation procedures to prevent thi… Show more

Dear John, Thank you for sharing your experience. We are disappointed to hear that our location was the only positive aspect of your stay. We are truly sorry for the frustration you faced with the plumbing issue and the challenges in resolving your financial concerns. We understand how important clear communication is, especially regarding bookings made through third-party platforms. As your reservation was managed by the online agency, they are best equipped to assist with any billing concerns. We appreciate your feedback and hope to have the chance to offer a better stay in the future. Sincerely, Hotel Management

Dear John, Thank you for sharing your experience. We are disappointed to hear that our location was the only positive aspect of your stay. We are truly sorry for the frustration you faced with the plumbing issue and the challenges in res… Show more

Dear Kellis, We apologise for the Wi-Fi issue you encountered. We understand how important a strong and reliable internet connection is for our guests, whether for work or relaxation. We are currently working with our service provider to improve connectivity throughout the property. Your input helps us make meaningful improvements, and we value your experience. We look forward to providing you with a better stay next time. Sincerely, Hotel Management

Dear Kellis, We apologise for the Wi-Fi issue you encountered. We understand how important a strong and reliable internet connection is for our guests, whether for work or relaxation. We are currently working with our service provider to im… Show more

Dear Kellis, We apologize that our breakfast did not meet your expectations. Your comments are helpful as we continue to evaluate our offerings and explore ways to enhance the overall guest experience, including breakfast variety and quality. However, we're happy to hear you enjoyed the service provided by our staff and appreciate your kind words. We value your loyalty and look forward to providing you with an even better stay next time. Sincerely, Hotel Management

Dear Kellis, We apologize that our breakfast did not meet your expectations. Your comments are helpful as we continue to evaluate our offerings and explore ways to enhance the overall guest experience, including breakfast variety and qualit… Show more