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  5. Reviews of Extended Stay America Suites - Richmond - Hilltop Mall

Reviews of Extended Stay America Suites - Richmond - Hilltop Mall 2 stars

3170 Garrity Way, Richmond, CA 94806, United States

#6 of 7 hotels in Richmond

Guests' Choice

Review score

Based on 359 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    7.3

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 23 July 2025

    6.0
    Pleasant, short stay in a clean room.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The mall across the road is mostly abandoned except for the gym and it gives the area a creepy feel. There is a newer, livelier, outdoor shopping area further down the road.

    Did not have breakfast, although fresh coffee/tea is always a bonus. Clean room, mini-kitchen and view of the parking lot. Many other Berkeley graduation guests stayed as well during that busy time.

    Stayed in May 2025

  • Reviewed: 19 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    For all that money they didn’t have a proper breakfast and it was non smoking but people were hotboxing the rooms the smell kept seeping into my hotel room

    It was nice and clean

    Stayed in April 2025

  • Reviewed: 25 March 2025

    7.0
    Peaceful
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No real hot meal served

    Quiet neighborhood

    Stayed in March 2025

  • Reviewed: 4 February 2025

    8.0
    Overall it was good and I booked 2 more future stays.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    I had advised the staff I was working at night and sleeping during the day. While sleeping I was awakened by staff pounding on my door. They claimed I had a balance to settle but it was not my room so I was woken up in error. It was difficult to fall back asleep since I had been required to report to the front desk to confirm I did not have an outstanding balance. I was frustrated.

    The location is excellent and my room was quiet.

    Stayed in January 2025

  • Reviewed: 23 January 2025

    8.0
    I would stay here again
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet was kind of dirty

    Nice location, I felt safe here and it was close to Walmart, grocery stores and fast food.

    Stayed in January 2025

  • Reviewed: 1 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Clean, helpful and friendly staff, excellent water pressure on shower. Three chairs in the room.

    Stayed in November 2024

  • Reviewed: 17 November 2024

    8.0
    Somewhere to stay
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The price

    Comfort

    Stayed in November 2024

  • Reviewed: 18 October 2024

    7.0
    expected more quiet time
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the set up no clean

    no nothing not good

    Stayed in September 2024

  • Reviewed: 13 October 2024

    7.0
    Decent spot to lay your head for an overnight stay.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hallways smelled smoky although it's a smoke free stay.

    Right off the free way. Complimentary breakfast bar.

    Stayed in September 2024

  • Reviewed: 8 October 2024

    6.0
    Convenient but no dishes
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I think you should have more fruitbut it was very pleasant

    Stayed in October 2024

  • Reviewed: 13 August 2024

    6.0
    It was OK. I don’t know if I’d stay there again.
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The halls were dark congee, and the carpet needed to be cleaned. Need to brighten up the halls and clean the elevator

    The room was clean

    Stayed in August 2024

  • Reviewed: 10 August 2024

    8.0
    Very good
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It seems as if the staff were forced to work there. There's not a smile, not a thank you, not a welcome...no kindness, NO CUSTUMER SERVICE Skills whatsoever.

    I two like how clean the place was

    Stayed in July 2024

  • Reviewed: 14 July 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My neighbor qas loud had kids couldnt sleep

    Stayed in July 2024

  • Reviewed: 13 July 2024

    8.0
    Thumbs up
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything else was fine.

    I was there to relax. Breakfast wasnt what I expected. I'm a diabetic. All there was, was oatmeal.

    Stayed in July 2024

  • Reviewed: 10 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    Seal around bottom right door of the refrigerator was damaged causing refrigerator to turn on and off very often costing the Hotel $ to operate beyond what would be reasonable. Bathroom floor was very dirty, by virtue of the black toilet paper and shower mat when rubbed across the floor to mop up spilled/splashed water from shower and wash basin. Cabinet doors below the kitchen sink were damaged and separating. Edges of wood surfaces on cabinets and and table were damaged Inside wall of bathroom at doorway above mop board is damaged eventually will absorb moisture/water. Maintenance is less than adequate.

    Spacious, climate controlled room with comfortable bed, located per our request.

    Stayed in July 2024

  • Reviewed: 20 April 2024

    7.0
    It was ok ..!
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hallway smells like smoke cigarettes and weed and I thought that was a non-smoking facility. Hopefully they can do better. I didn’t see any security around there. I think that’s needed as well.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no shampoo, hair conditioner and body wash in the bathroom. Who would bother to ask front desk for them after settled in the room? Only offer one plastic cup in the room! Found a live silverfish on the bathroom floor.

    Refrigerator in the room. Still wish you had a ice machine for the guests. We had the room at the end of the hall on the top floor-Quiet. Security walking around the parking lot. Breakfast-muffins!

    Stayed in March 2024

  • Reviewed: 4 April 2024

    6.0
    Nice people & surroundings; lousy place to relax & sleep
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed too low & too soft, pillows too soft, chair impossible to get out of, noisy toilet, if I wanted heat I had to listen to the loud, annoying fan because it wouldn’t turn off, when fan first turned on I got cold air blowing out at least 2-3 minutes until it got warm, generally a very uncomfortable room

    Friendly, helpful, lovely Great coffee

    Stayed in March 2024

  • Reviewed: 28 February 2024

    8.0
    It's all good
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Carpet

    Kitchen

    Stayed in February 2024

  • Reviewed: 20 January 2024

    7.0
    It was fine
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I am a dog lover, and I think when you stay in a hotel little dogs are fine but not too big pitbull‘s. I felt a little unsafe, but I watched for my safety.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    location

    Stayed in November 2023

  • Reviewed: 10 December 2023

    7.0
    The stay was semi-great since we weren’t there too much.
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 10 nights
    • Submitted via mobile

    There were people that caused a scene late at night. It took a minute for it to be resolved. Other than that, the stay was ok.

    It was in a descent location and still semi-close to attractions.

    Stayed in October 2023

  • Reviewed: 25 November 2023

    6.0
    Pleasant
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    THE POWER OUTAGE FOR 4 HRS.

    Everything but breakfast

    Stayed in November 2023

  • Reviewed: 25 November 2023

    8.0
    All in all to stay was very nice the room in the bed were comfortable and when we had a leak in our first room the manag
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    I don’t like that there are no king bedrooms with accessible bathrooms

    I like the fact that the property was close to the people we were visiting and allowed us to stay with our pets We originally had a accessible room with a queen bed but there was a leak and so we moved to a king bedroom but there are no king bedrooms that have accessible showers

    Stayed in November 2023

Showing 1 – 25

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