Reviews of Hotel Emblem San Francisco 5 stars
562 Sutter Street, Union Square, San Francisco, CA 94102, United States
#36 of 227 hotels in San Francisco
Guests' ChoiceReview score
Based on 583 hotel reviews
8.5Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.2
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Facilities
8.4
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Staff
9.3
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Value for money
8.4
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Free WiFi
9.5
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Reviewed: 12 October 2025
Lisa
United Kingdom7 reviews8.0“Fun trip with niece to see the sights!”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Parking a bit tricky as expected in the city.
Quite good location just off the square.
Stayed in September 2025
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Reviewed: 9 October 2025
Balamurugan
India14 reviews8.0“Overall a pleasant stay, great location, good staff, nothing much to complain!”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Room amenities could be better. The toiletries could be better and there was no dental kit provided. I had to ask for it and then the staff provided it. For a property that's listed as 4 star these are some basic stuff that you expect.
Very good location. Great value for money. Staff was very friendly.
Stayed in September 2025
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Reviewed: 7 October 2025
Louise
United Kingdom26 reviews1 helpful vote9.0“Great base for San Francisco exploring”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
The bar was pretty expensive and could do with some more evening snack options on the menu Other than that great stay
Great location close to Union square and China town The staff were welcoming and couldn’t be more helpful. Great size room for a city like San Francisco
Stayed in September 2025
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Reviewed: 5 October 2025
Katherine
United Kingdom3 reviews1 helpful vote7.0“Great location, a little dated inside”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
The walls are very thin, so you need earplugs! The hotel is a little dated, it's an old building and the plumbing felt a bit old and the decor isn't super fresh.
Great location, 5 mins walk from Union Square, on lots of bus routes, very close to cable car stops, 10 mins walk to BART/ Metro lines. Lots of great food options within 10 mins walk. Union square felt very safe. Hotel was clean and staff were friendly with good recs.
Stayed in October 2025
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Reviewed: 5 October 2025
Andre
Brazil21 reviews2 helpful votes10“Incredible hotel in San Francisco”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 4 nights
Nothing. all great
The hotel facitlities, the rooms and the bar.
Stayed in September 2025
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Reviewed: 1 October 2025
Tomas
United States11 reviews1 helpful vote9.0“Clean, updated, and comfortable boutique hotel blocks away from Union Square, exceeded expectations.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
The location is convenient but downtown SF is not the cleanest or the most charming.
The room was very clean and modern (i.e. large flat screen TV, Nespresso with complementary pods, very fast and free wifi, modern bathroom furnishings and temperature control). Great water pressure, no issues with noise, and a Bluestone Lane right downstairs made morning coffee extra convenient.
Stayed in September 2025
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Reviewed: 25 September 2025
Dena
United States1 review8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Location and interior.
Stayed in September 2025
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Reviewed: 22 September 2025
Paul
United Kingdom30 reviews10“Amazing hotel in an amazing location”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything
Stayed in August 2025
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Reviewed: 20 September 2025
Sison
United States4 reviews9.0Superb- • Business trip
- • Couple
- • Queen Room - Disability Access
- • Stayed 2 nights
Didn't clean the room for the next day of stay
Stayed in September 2025
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Reviewed: 14 September 2025
Howard
United Kingdom12 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Great location, friendly staff, very clean and relaxing place to unwind.
Stayed in September 2025
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Reviewed: 12 September 2025
Andrew
New Zealand11 reviews9.0“A great place to base yourself in central San Francisco”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Quirky, friendly staff and central
Stayed in September 2025
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Reviewed: 4 September 2025
Rick
United States10 reviews8.0“Charming comfortable friendly boutique hotel near Union Square!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Window doesn’t open No view
Very clean Fun literary decor Quiet room with noise machine and comfortable bed
Stayed in August 2025
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Reviewed: 3 September 2025
Alison
Singapore75 reviews25 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Nothing -
The proximity to city Center - the cleanliness
Stayed in August 2025
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Reviewed: 2 September 2025
David
Germany23 reviews2 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Fantastic location just minutes from Union Square and the cable cars. Easy airport access via BART. Friendly staff, good room amenities — a bit compact, but with everything you need. Great value for the price!
Stayed in August 2025
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Reviewed: 27 August 2025
James
United Kingdom14 reviews2 helpful votes8.0“Good base for exploring the city”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Coffee in wardrobe with clothes hanging above. Cups too small
Good breakfast Quiet room Modern arty decor Good restaurants nearby
Stayed in August 2025
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Reviewed: 21 August 2025
Kadhaya
United Kingdom1 review10Exceptional- • Leisure trip
- • Couple
- • Queen Room - Disability Access
- • Stayed 4 nights
- • Submitted via mobile
Excellent location, spotless rooms and incredibly helpful staff
Stayed in August 2025
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Reviewed: 21 August 2025
Robert
United Kingdom14 reviews10“A perfect start to our honeymoon!”- • Leisure trip
- • Couple
- • Queen Room - Disability Access
- • Stayed 4 nights
I wish we could have stayed longer! Getting to the hotel we found was at the top of a lengthy hill - no matter which way we seemed to come at it - but we were staying in San Fran - a bit like going to Scotland and being upset by people wearing kilts - that would be our only warning to people - but just embrace it, take your time and enjoy being in San Fran! The hotel had nothing wrong with it - the water and ice machines outside the rooms were a god send!
We loved the manor of the staff, always pleasant and helpful. We were welcomed as all guests should be, and made to feel right at home. The room was spot on with everything we needed. The bed was really comfy and the shower had a decent amount of pressure - this was good as we had read up that San Fran suffers from low pressure - so we were relieved to find this wasn't too much of an issue here. The bar area looked really good, but with this being our first part of our visit from the UK - we were in bed fairly early considering the 8 hour time difference - but we did make use of the little cafe in the mornings that is attached the the hotel.
Stayed in August 2025
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Reviewed: 21 August 2025
Lydia
United Kingdom18 reviews7.0“Nice hotel but not 5 stars”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Had a cleanliness issue in the bathroom but as soon as we told reception they sorted it. Booking.com advertises this as a 5 star hotel, in our experience it was more like a good three star.
Friendly staff who are really happy to help, great location with transport links for getting around the city, loved having a cold water station and access to things like yoga mats.
Stayed in August 2025
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Reviewed: 18 August 2025
Laura
United States3 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
While the accommodations were OK, the staff really makes this hotel shine. Everyone was incredibly friendly and helpful.
Stayed in August 2025
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Reviewed: 18 August 2025
Corinne
Belgium22 reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
The room is quite dark The bathroom is cold and this was august. No heating and a draft coming front the window in the bathroom
Very friendly and helpful staff The fact you can get yoga mat or print writer to your room
Stayed in August 2025
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Reviewed: 18 August 2025
Chantal
United States2 reviews9.0“Cute quirky hotel with a great location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Friendly staff, convenient location and PCH, a fantastic bar, right next door. We didn't take advantage of the novelty amenities like book delivery but appreciated that they were an option! Would stay here again.
Stayed in August 2025
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Reviewed: 18 August 2025
Arkadiusz
United Kingdom16 reviews6 helpful votes8.0“Central location clean and nice designed, value for money”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
Bed was way too soft. Back was killing me after. The cafe was a rip off and attendant rude. Asked her about a food item she sold and she said I don’t know you will have to read the package. Also location was central but so many homeless crazy people around.
Was clean and good sized rooms. Shower head was weird, could have been a rain shower instead. Felt the water pressure was to hard.
Stayed in August 2025
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Reviewed: 11 August 2025
Neil
United Kingdom9 reviews2 helpful votes9.0“Spot on location for easy transport links to all tourist sites.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted via mobile
The lack of bedside table for each double bed, rather than one in between the 2, was frustrating but we made do and it didnt spoil our stay at all.
The staff were excellent. The room was cleaned and remade every day. The on site coffee shop was lovely. The location was absolutely spot on.
Stayed in August 2025
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Reviewed: 9 August 2025
Keith
United States1 review7.0“Good location and a decent option near Union Square.”- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Limited elevator access and size of room was smaller than I usually enjoy.
Location and theme are great!
Stayed in August 2025
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