Room, Cleanliness and very good staff

Stayed in September 2025

Very tight, unvomfortable, teh rooms are cleaned only every other day so our two day visit felt dirty. The area outside ia not clean. I do not recommend this hotel for families. The breakfast is not tasty. I skiped it even though paid for it

The oversized suite includwd kitchen facilities which we did not use as we came onky for two nights. Therefore would rather have more space and some clost area. Fwlt very tight and uncomfortable for family of five.

Stayed in August 2025

Very little - in the 50 metres of 37th Strret from 8th Avenue seems to be where some unfortunate homeless / addicts regularly hanging out. They totally ignore you passing and dont seem to be any threat but it is a slight negative we experienced but also I see referenced in other reviews. There are three or four hotels on the street and it is always busy with pedestrians and traffic.

Lovely hotel in good central location in Mid Town Manhattan, near to Time Square, Broadway, Madison Square Garden and Penn Station. Good breakfast included with room whish is buffet style, reasonably good selection and excellent staff. Room was good, smaller than it looks in picture but had kitchette facilities which was good. Good air con and friendly helpful staff on reception.

Stayed in August 2025

Breakfast

Breakfast certainly needs to be improved upon. More variety to meet the diverse requirements of the guests.

Stayed in August 2025

Rooms too small

Location

Stayed in July 2025

Drug addicts in the street.

Clean, friendly staff

Stayed in July 2025

Early checkout but couldn’t find a reception staff even when I had notified them I was leaving at 5am upon checking in.

Friendly staff

Stayed in April 2025

Nothing major, just kinda wish they had at least acknowledged the request I added after booking—just a simple yes or no would’ve been nice. I had asked if they could leave a surprise note or greeting card since it was not only our first-ever visit to New York, but also my wife’s birthday on the day we were checking in. But yeah… it’s okay.

Bigger Rooms, Location, Breakfast, and Staff

Stayed in July 2025

It was hard to get a table for breakfast, but we took our food up to our room which was fine.

The location was great- so central and close to everything. The breakfast was awesome and the staff friendly and welcoming. Our room was a good size and clean.

Stayed in May 2025

Breakfast is terrible, so we ended up leaving the hotel for breakfast most mornings.

Great service. Kitchenette in room was fantastic. Great location in the middle of the city. Very quiet for a city hotel as well.

Stayed in May 2025

The alley going to the place is kind of dangerous and scary because of the people

The staffs were so accommodating! The place was very convenient and near the subway.

Stayed in June 2025

Breakfast was limited and very crowded.

Large room - big enough for 3 adults, fridge and kitchenette. Lobby and seating space, gym.

Stayed in June 2025

Could’ve used slightly heavier blankets on the bed. Next door to the hotel, There are a few uninhabited buildings with scaffolding outside. During our stay, a handful of homeless folks were loitering about the area at all hours using it for shelter and recreational drug use (meth/crack). I’m not sure that the hotel can do much about it because it wasn’t happening in front of the hotel and the unhoused people have nowhere else to go… not sure that involving the police would help. The presence of unhoused people wasn’t a huge problem for me because I’m a medical provider and used to interacting with them. But my kids insisted on avoiding the area because on one occasion one of the guys wasn’t looking where he was going, ran into me, and nearly knocked me over.

It was located within walking distance of a lot of NYC sites. Easy access to the subway. Clean and well-maintained inside and the room was a good size for Manhattan. Free breakfast.

Stayed in June 2025

The walk from the corner to the hotel is very frightening due to the large population of homeless on the sidewalk. Our final night there we had to walk in the street.

Friendly, efficient staff

Stayed in June 2025

Breakfast was chaotic and we skipped it on the second day and went elsewhere.

Room was fine and location was convenient

Stayed in June 2025

The room doors were close to each other and I could almost always hear my neighbour opening and closing their door thinking it was mine…

All around good!

Stayed in May 2025

Price was a little high.

Location and breakfast included

Stayed in May 2025

The alternate day cleaning facility . For the charges per room ,I feel the hotel should give cleaning facility every day and more so because the rooms are for for families

The location , the ambience , the amazing spread and variety of the breakfast served . And also the gesture of keeping take away boxes was really considerate .

Stayed in May 2025

Very satisfied all over

Location very good, close to subway, walking distance to a lot of attractions, clean room/ bathroom and adequate breakfast.

Stayed in May 2025

This hitel could have been a 8/9 and the 7 rating is all due to the absolutely terrible sofa bed, which is a pity because such a small mattress is not really expensive and it could really make the difference in the overall hotel rating. The sofa bed was also not made in advance, we had to put bedsheets ourselves. Breakfast room way too small, it was quite difficult to find a space. For the price we paid I would try to find an alternarive hotel with a better bed for the third person

Very good location, a bit expensive but these are NY prices. Breakfast personnel was very friendly and helped provide gluten free bread in the morning.

Stayed in May 2025

We have nothing to complain about. The price for the room was high during our visit. That may be normal for New York. We booked at very short notice, but I don't know for sure.

We stayed at this Hotel for serveral nights at the end of April till May 2025. The Hotel Staff are very friendly and helpful, we felt very welcome. The accommodation is in the center but in a quiet area. Many things are easily accessible on foot. The room was cozy, with a big bed and a sofa bed. It has a big fridge, good Wi-Fi, a kettle, mikrowave, dishes, a small stove, a dishwasher, a hairdryer and TV. The shower has hot and cold water. The room was cleaned every second day and totaly enough. The Breakfast had many options. On Wednesday there was a small free buffet for the guests, very nice. The roof terrace offers a great view

Stayed in May 2025

breakfast without nature yogurth and fresh fruit

jorge was fantastic. very good to have coffee available the whole day. Very good the possibility to pay at the arrival. The room was ok.

Stayed in May 2025

There was no designated smoking area or in person concierge as listed on the booking.com website.

location

Stayed in May 2025

Clean, comfortable, great location and facilities Comfy beds! Jorge very helpful and friendly!

Stayed in May 2025