Reviews of Home2 Suites by Hilton Eugene Downtown University Area 3 stars
102 W 11th Avenue , Eugene, OR 97401, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewVery clean and you had to use your key card to get in the lobby after check in which was a nice security feature! Within walking distance of so many things
Ashely, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewComfortable room. Gym and pool areas were quite nice. Entirely place was spotless and orderly.
Breakfast buffet was unappealing. We ate at a restaurant.
Deborah, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
Deborah, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to h… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewHousekeeping was extremely minimal. Bed was made one day. Kitchen floor was sticky. Kleenex in bathroom not replaced when empty.
Thank you for taking the time to let us know about your experience. We apologize that we didn't hit the mark with your stay. Please note, that we do daily housekeeping upon request.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewDecor and room
Breakfast meat and eggs tasted rubbery
Robin, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
Robin, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to hos… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewWonderful downtown location, great staff, bright and clean!
Loved it!
Susan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewEverything
Parking
Bennett, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewTotally overpriced. No pool working. Terrible communication before I arrived and I even sent lots of emails to avoid any issues
Lights didn't work in room, dirty floors everywhere, no pool access, breakfast was a joke.
Thank you for taking the time to share your feedback about your recent stay, Tiffany. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests.
Thank you for taking the time to share your feedback about your recent stay, Tiffany. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcomin… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewWe liked the closeness ro downtown and all the dining and shopping close by. We enjoyed the room with us amenities, and the bed was comfortable. The staff was friendly. Breakfast was better than most, fresh and fully stocked.
The pool was not warm, and ended up being closed due to maintenance.
Thank you for taking the time to share your feedback about your recent stay, 420. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
Thank you for taking the time to share your feedback about your recent stay, 420. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, a… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe staff was helpful. Found my Hilton awards no without asking
The breakfast was poor. Worst of the 4 hotels visited. The coffee had no flavor. Pay to park was more than advertised. Parking checkout was an hour before hotel checkout time.
Thank you for taking the time to share your feedback about your recent stay, Dan. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
Thank you for taking the time to share your feedback about your recent stay, Dan. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, a… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewComfortable, quiet, really nice hotel. Stayed here twice.
Leah, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewComfortable and quiet .
Leah, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThe hotel location was great. Walkability to many local sites, restaurants and city events during the weekend.
We always welcome a complimentary breakfast. However, during our stay, the main breakfast items provided were in need of much improvement - visually and in quality. I asked someone what the items were that I pointed out. The Turkey Bacon, aside from being mysteriously looking, lacked any taste. The Egg Bites had a strange texture without any hint of taste to indicate what they were made of until we asked. The Fried Eggs, as served, were literally flat as pancakes and cold. The poor Canadian Bacon had the appearance and texture of having been microwaved beyond being edible. The coffee, juice, bagel and yogurt were good. Luckily there was a good diner four blocks away, Mandy's, which we frequented.
Joe, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
Joe, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host … Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThe hospitality was good.
No bathroom in the pool room, wife and kids were freezing by the time they’d get back in the pool room.
Thank you so much for the nice review! We are glad you had the opportunity to enjoy our saline pool. For future stays, please note that there are bathrooms located across the hall from the pool. We hope to welcome you and your family back the next time you are in town!
Thank you so much for the nice review! We are glad you had the opportunity to enjoy our saline pool. For future stays, please note that there are bathrooms located across the hall from the pool. We hope to welcome you and your family bac… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewExcellent location, walking distance to restaurants shopping, and the Mcdonald theater,
Vincent, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!