Reviews of Holiday Inn Express Troy by IHG 3 stars
2011 Formosa Rd, Troy, IL 62294, United States
#1 of 6 hotels in Troy
Guests' ChoiceReview score
Based on 107 hotel reviews
8.9Score breakdown
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Cleanliness
9.2
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Comfort
9.1
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Location
9.1
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Facilities
8.8
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Staff
9.2
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Value for money
8.3
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Free WiFi
6.2
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Reviewed: 3 September 2025
Stephen
United States2 reviews10“Amazing staff and building.”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
The bathroom needed added attention with the caulking.
The staff both at check in and at check out in the morning were very helpful and friendly. They were knowledgeable about the area and willing to go above and beyond to help the guests. The breakfast staff was very friendly and the breakfast was excellent for the price.
Stayed in September 2025
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Reviewed: 25 August 2025
Tamara
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Location
Stayed in August 2025
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Reviewed: 18 August 2025
O'neill
United States1 review10“Meet my needs all the way”- • Leisure trip
- • Solo traveller
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Not a thing
Overall great experience. What you would expect but don’t always get. Quality people and facility.
Stayed in August 2025
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Reviewed: 15 August 2025
Michelle
United States8 reviews10“Excellent and relaxing”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Not much I didn’t like
Every thing i staff was super friendly. Food was good. Clean and safe
Stayed in August 2025
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Reviewed: 11 June 2025
Alicia
United States52 reviews6 helpful votes8.0“Good stay outside of downtown STL”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
As I mentioned above, the lighting wasn't the greatest. It's totally just the way the lamps are, which is a design choice and I am sure okay for most people. I just like a lot of light. I would say our room was mostly clean but there were some spots here and there that I was able to wipe down myself. Not a huge deal at all but something we noticed. My main issue, which we did mention when we checked out, was that the sink very slow to drain. It wasn't a major deal our first night because we basically just dropped our stuff and had to head to the concert. We were able to wash our hands just fine so we didn't think to mention it that evening. Our issue came in the morning when we had to leave early to head out of town and someone in our room got sick. They didn't make it to the toilet, which was far, but it was coming quick and they turned to the sink. This is where the slow drain became a real issue. I did NOT want to leave that mess for anyone to clean us up except us so I did my absolute due diligence to take care of it myself. It was beyond disgusting but I wanted to do our part to not leave it behind. However, the extremely slow drain caused major issues. At one point, I just had to leave what little was left and made sure to let the person at the front desk know exactly what happened and was very apologetic. His response wasn't the greatest and that's kind of what didn't make this a full 10 for us. He looked at me with a disgusted face and said absolutely nothing. I apologized again because no one wants to clean up someone else's illness but it wasn't intentional by any means.
This was a nice property overall. We were looking for somewhere to stay that wasn't right inside of downtown STL so this was a great option. When we walked in, the hotel was clean and the woman working the front desk welcomed us right away. I wish I would have caught her name because she was so pleasant and created a great impression for us up front. She was warm and was talking to us about our visit and the concert we were headed to. Just very genuine and kind. When we entered our room, it was a little stuffy but turning down the air fixed that quickly. The room was a good size and the beds were comfortable. Not a ton of light but it was enough for what we needed. We had to check out early the next morning so we didn't get to experience breakfast or any other amenities but what we did experience created a pleasant visit.
Stayed in June 2025
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Reviewed: 30 May 2025
Theresa
United States3 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Bed was too soft for my preference
Clean and not old.
Stayed in May 2025
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Reviewed: 31 March 2025
Doreen
United States2 reviews9.0“This is a good clean place to stay. We’ll be back soon.”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
This is a midway stop for us when we happen to go thru Illinois. We like this place cause it is next to a Cracker Barrel. It’s a little more expensive than the other places we stay at but it’s worth it.
Stayed in March 2025
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Reviewed: 21 March 2025
Penny
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Fix elevator
Excellent location and breakfast! Only reason it is not a 10 was the broken elevator. Beds and sheets were wonderful.
Stayed in March 2025
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Reviewed: 2 January 2025
Deirdre
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Staff was very friendly and efficient checking us in, the hotel was immaculately clean. Breakfast staff was friendly and everything was well stocked. Would definitely stay here again
Stayed in December 2024
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Reviewed: 26 December 2024
Kathryn
United States2 reviews10“Very clean and comfortable. We will be back.”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Clean with a wonderful breakfast.
Stayed in December 2024
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Reviewed: 19 December 2024
Anthony
United States269 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
good breakfast, close to St.Louis.
Stayed in December 2024
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Reviewed: 17 December 2024
Kathleen
United States3 reviews8.0“We will stay again due to convenience to our daughtet”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Water pressure in shower was poor. Ran out of hot water.
It was ok. Satisfactory.
Stayed in December 2024
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Reviewed: 24 August 2024
Shannon
United States11 reviews1 helpful vote8.0“Normal”- • Leisure trip
- • Couple
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No hot tub
Convenient
Stayed in July 2024
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Reviewed: 21 August 2024
Carole
United States5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Suite with Spa Bath - Disability Access/Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
The staff was very polite informative and helpful the food was delicious and everyone was very kind and very efficient very on point with everything that was done and I'm greatly appreciative of it thank you highly recommend anyone traveling. SAFE❤️👍🌹🌼
Stayed in August 2024
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Reviewed: 19 August 2024
Lisa
United States4 reviews10“Excellent all around with A+ breakfast.”- • Leisure trip
- • Family with young children
- • Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No complaints.
Clean, comfortable, awesome staff and excellent breakfast.
Stayed in July 2024
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Reviewed: 13 August 2024
Kathleen
United States3 reviews10“Good”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
Cleanliness
Stayed in August 2024
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Reviewed: 21 June 2024
Kimberly
United States2 reviews10“Clean, quiet, large rooms with a Cracker Barrel right next door! Good coffee in the lobby/breakfast area always ava”- • Business trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
We were in room 216 and would have loved to enjoy more the view of the farm fields but the power window blind would not open more than 14” or so. Only the bottom, light blocking one did that. The top light filtering one operated properly.
Nicely furnished, spacious room and b by athroom. Very clean, quiet and a super comfy king size bed with lots of pillows. Lovely view of farm fields from our window and Cracker Barrel, a personal favorite restaurant, is a short walk from the front door!
Stayed in June 2024
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Reviewed: 8 May 2024
Jane
United States1 review10“Everything was good. The breakfast was good. Mary was very clean. She was always cleaning tables, s”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 6 nights
- • Submitted via mobile
None
Good
Stayed in May 2024
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Reviewed: 23 April 2024
Victoria
United States21 reviews1 helpful vote9.0“Very nice stay overall.”- • Leisure trip
- • Family with young children
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Felt their pricing was a bit of a gouging due to the eclipse events near by.
Spacious rooms! Staff very friendly. Pancake machine and Cinnamon rolls were a big treat for the kids at breakfast.
Stayed in April 2024
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Reviewed: 15 April 2024
Lana
United States1 review9.0“Clean room with comfortable bed”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was good, basic stuff but hot and fresh.
Stayed in April 2024
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Reviewed: 10 April 2024
Mark
United States7 reviews8.0Very good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast the second day was skimpy.
Stayed in April 2024
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Reviewed: 9 April 2024
Pawel
United States3 reviews8.0Very good- • Group
- • Standard Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
My bed was way too soft, the room hasn’t been updated for the price they asked ( we had a 3 night stay over the weekend ), pool was small without a jacuzzi. Dust I found here and there inside my room.
Breakfast was decent. Bathroom was ok.
Stayed in April 2024
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Reviewed: 17 January 2024
Benjamin
United States4 reviews10“Quick stop while delivering instruments”- • Leisure trip
- • Group
- • Standard Room with Two Queen Beds
- • Stayed 1 night
The room was very clean and snazzy looking. The breakfast was really delicious. We were trucking band equipment quickly, so the checkin/checkout process was easy.
Stayed in December 2023
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Reviewed: 17 January 2024
Molly
United States21 reviews10“Would stay again”- • Leisure trip
- • Solo traveller
- • King Room - Disability Access Roll in Shower
- • Stayed 1 night
- • Submitted via mobile
No complaints
Updated
Stayed in November 2023
