It was very noisy at all times of the day and night. You could hear people's conversations. Lots of loud bumps and thumps.

The room was very clean and organized. The beds were comfortable and the pillows were perfect! The a/c worked amazing! Even the hallways were nice and cool.

Stayed in September 2025

There water bottles in the room were not complimentary and it was hard to determine if there was a water bottle refill station on the floor

The beds were comfortable, the rooms were clean, and the shower was nice, hot with good pressure.

Stayed in August 2025

They didn't have any breakfast and we had ants in the room. They could have better pillows and food for the money we spend.

It was in a nice location we could get to anywhere in the city. All the staff was very friendly and housekeeping was very nice.

Stayed in September 2025

The mattress on bed was too soft and also the pillows didn't have fluff to them.

Stayed in August 2025

Parking access had an unpleasant smell.

Location

Stayed in August 2025

The front desk staff were NOT friendly… no greetings and didn’t seem to like their jobs. More focused on chatting than helping guests.

Clean with a good location

Stayed in August 2025

We can hear people talking from the other room via the shared door. With family it’s fine but with strangers.. Bad water taste from the sink but thanks to the drinking fountain in the hall it was manageable

Really good position in Chicago, and the pool is a plus !

Stayed in August 2025

No complimentary water inside the room (unless if you are a Hilton member). You have to pay 3 dollars for one. Parking a tad expensive, cheaper options only a block away.

Clean, spacious rooms, nice bathroom, well equipped inside. small store downstairs very convenient for us as we arrived very late and all the stores were closed, great variety of food and drinks available 24/7

Stayed in August 2025

Pillows are soft, noisy at times. Bums at the hotel and no fan in the toilet

Close to shops

Stayed in August 2025

Location.

Stayed in August 2025

Location is great, rooms very comfortable with wonderful views and staff are friendly and helpful.

Stayed in August 2025

The room was a bit small, the parking was expensive but we expected this since the location was right in the city.

The location was excellent! Walking distance to most of the sights in the city. The room was nice and clean.

Stayed in August 2025

Only clean room every other day

Very close to subway

Stayed in August 2025

The price for water in the lobby shop was ridiculous and a rip off to tired arriving guests. It is a bit uncomfortable regarding privacy that there is a (locked) door to the neighboring room where strangers reside.

It is a really good hotel, well placed with a subway station directly next to the entrance door. The city can also easily be explored by walking. Staff was friendlich and helpful, the room was really big.

Stayed in August 2025

Need to be a little more detailed with clean the bathrooms

Location, location!!! Clean and spacious rooms

Stayed in August 2025

The only suggestion I’d make is to consider housekeeping on alternate days instead of daily, which would be more practical and sustainable.

Had a great stay at Hilton Garden Inn Chicago Downtown. The location is excellent—right in the middle of everything! Millennium Park, the waterfront, and even Gino’s East for that famous deep-dish pizza are all just a short walk away. Overall, a very convenient and comfortable stay!

Stayed in August 2025

Parking cost $65 for overnight!

Middle of everything we wanted to do

Stayed in July 2025

It had an amazing pool and the pool was nice and clean. Towels were readily available. Facilities were clean.

Stayed in August 2025

I am not a frequent traveler to Chicago. I didn’t realize how far it actually was from Michigan Ave. I would have preferred to have been closer.

Very clean. Bed was comfortable. Up to date. Location was not too far from Michigan Ave.

Stayed in August 2025

We were there for 4 nights and they didn’t come to clean our room or change towels/ refill soap, take trash out ect. I had to call front desk twice on the 3rd day before they bring everything we needed.

Easy access to surrounding areas

Stayed in August 2025

A couple of negatives- when they do your room every other day, they don’t leave enough toilet paper or tissue paper. There was four of us and we had to call a couple of times to get more toilet paper and also to have a fourth towel delivered. Many times the guest services phone was not answered. The location is great -obviously in the touristy part of town if that’s what you want. The lobby is really tiny and there aren’t many places to sit. We did try the breakfast one day and one thing I noted that was negative was the plates that were put out did not look very clean. Another just commented about the same thing. I would opt for an Airbnb in the future in a real neighborhood.as these rooms are very tight and there are no additional benefits.

The location of the property was nice.

Stayed in August 2025

Charging for bottles of water in the room. $3 for water. It should be complimentary or don’t leave any. If you are only cleaning the room every other day please leave enough coffee pods for a couple of days.

Great location. Close to everything. Staff were very polite. Room was very clean.

Stayed in August 2025

The staff was very friendly and helpful. Room was spacious and clean and the shower did not clog which is always a plus. Best of all was location! We could walk everywhere, and the Red Line is right next to the entrance. Everything is within walking distance (including main tourist spots and famous restaurants). The bathrooms in the lobby were very clean and the staff helping with the suitcases was very nice.

Stayed in August 2025

Nothing

Great location

Stayed in June 2025