It was a bit tired on the decor front but it was still clean. I get the impression that it's due a refurbishment and that will improve the situation. Nothing that wouldn't stop me booking there again though - very good location and value.

The room was clean and ok in size, comfortable for two people. The complementary breakfast that they provided in the downstairs was an excellent start to the day and unexpected bonus. Staff were all super friendly. The space was in a great location and really accessible for all areas.

Stayed in September 2025

Not much was provided for the breakfast.

Location

Stayed in September 2025

Great place to stay!

Stayed in August 2025

Air conditioner issue

Stayed in August 2025

The internet is slow or not working with some of my apps due to speed. Tea or water could be provided throughout the day as an improvement idea.

This hotel is in a wonderful location for walking in many directons or seeing many areas of the city. The neighborhood has convenient shops and a grocery store. There are some rooftop bars next to the hotel.

Stayed in August 2025

We checked in around 2:00 AM with my family and kids after a flight of more than 10 hours. At the front desk, the staff gave us the room keys, but there was no one available to help with our luggage, so I had to carry everything myself. When we entered the room, we found that the AC was not working, and the room was extremely hot. Despite repeatedly asking for help—either to change the room or to have the maintenance team check—it was simply said that the maintenance team would only come at 11:00 AM, and that there were no other rooms, no alternative arrangements, and not even a small fan provided. I even tried to cancel the booking, but the staff told me to cancel online. Unfortunately, all nearby hotels were fully booked, so we had no choice but to spend the night in that hot room. It was a terrible and uncomfortable night for me and my family. On the second day, the maintenance team arrived and tried to fix the issue, but they couldn’t resolve it. Only after that did the hotel finally give us another room. Thankfully, on the following day, a helpful lady at the reception assisted us properly with this matter.

location

Stayed in July 2025

The shower did not have a door and the dinning area downstairs needs more light.

Room, location, friendliness

Stayed in July 2025

The ac wasn’t working well and the breakfast could’ve had a better food selection

It’s well situated and within minutes form time square and I loved that they allowed us to pay when we got to the hotel made me feel safer

Stayed in August 2025

No facilities, for the price and standard I would expect a gym at least, but given the central location it was a good stay overall.

The staff were very helpful, good service, the room was nice, very clean and the bed was comfortable.

Stayed in July 2025

Uncomfortable bed. The AC remote wasn’t working and we couldn’t control it. It was so high and freezing. They told us they can’t change the room for us because in the other room the Aircon is not working. The receptionist explained that in the hotel there are rooms without aircon and people are suffering from heat we are so lucky to have a broken Aircon.

Good location. Basic breakfast. The guy in reception was very helpful.

Stayed in July 2025

Beds were a little soft

Location

Stayed in July 2025

The AC in the rooms is questionable and only goes down to 68 BUT the staff fixed it quickly. The entire bathroom is also the shower.

Beautiful district, great location

Stayed in July 2025

It has to be much cleaner

Breakfast very bad Location very good

Stayed in July 2025

AC was useless and room was very tired

Location

Stayed in July 2025

WiFi didn't work in the room. Very basic breakfast with everything throw away but that's America.

Near Penn station so easy from the airport. Modern, clean. Helpful staff. Good sized room. Quiet and excellent lift.

Stayed in July 2025

Breakfast could use more salty things. Too many sweets

Value for money it is probably the best thing you will get in NYc

Stayed in June 2025

I wish they could update the decor not only in the lobby but also in the rooms, the rooms are already spacious and maybe if added some modern techs, it will add more value to the hotel and impress the customers.

The room is quite big in Manhattan to be honest, which exceeded my expectation. The location is also very good to be in the middle of Chelsea with lots of food, stores and shopping options. The hotel even offers free European style breakfast next to the lobby.

Stayed in April 2025

The beds were not very comfy. A couple of small items could be repaired or replaced. It seemed pricy for what we got but we were in NYC so it may be expected. I thought there was parking available but ended up in a lot that charged $75 for one day.

It was close to places we wanted to see and visit.

Stayed in June 2025

The seats outside the lobby used for waiting for taxis or enjoying company we had Arely see from the city could have been maintained more cleanly. Understand that weather has lots to do with it but maybe arrange chairs away from roof drainage.

The staff were professional and went above and beyond to take care of us.

Stayed in June 2025

Looks a careless in some parts (like dining area). Our room was having some problem with the air conditioning. It was really hot (almost June, 28 degrees and humid) and the AC overheated continuously so it didn’t send cold air. They told us it was new (and it wasn’t). After two nights complaining (and honestly sleeping very bad, even outside was better at night but too noisy to open the window) they changed our rooms. New AC didn’t cool as expected.. so, basically, old facilities. A shame. I would go in summer/spring here, definitely.

Location is perfect and staff in general very willing to help

Stayed in May 2025

Breakfast was too many sweets

Location

Stayed in June 2025

It was very dated. Paint chipped, carpet dirty, bathroom needed an upgrade. The shower was the worst though. Either scalding hot or freezing cold, no in between. The cleaner did not refresh towels and we kept having to ask for them.

It was clean and well located. Beds and pillows were comfy . Breakfast was buffet style but handy for grabbing something quick. Staff were ok. Overall it was ok.

Stayed in June 2025

Hotel WiFi was not connected. It was given trouble to connect.

Stayed in June 2025

Breakfast was very poor

Location

Stayed in May 2025