Reviews of Hampton Inn Belmont at Montcross 3 stars
820 Cecilia Alexander Drive, Belmont, NC 28012, United States
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Reviewed: 19 September 2025 · Stayed in June 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewGreat staff and convenient location.
Bathroom seemed to be under construction. Very uneven floor (Trip hazard), old outdated tub, scuffed up sink cabinet — general feeling of bathroom was not very inviting.
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our friendly staff and convenient location. We do, however, regret that the bathroom condition took away from your overall experience. Your comments about the flooring and fixtures are very helpful, and we will be addressing these concerns as we continue to improve our property. We truly appreciate your input and hope we’ll have the chance to provide you with a more comfortable stay in the future. Kind regards, Michael Matthews - General Manager - Hampton Inn by Hilton Charlotte/Belmont at Montcross
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our friendly staff and convenient location. We do, however, regret that the bathroom condition took away from your overall experience. Your comments about the floor… Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewlocation
Luke warm shower on the fourth floor.
Dear Brian, We are most grateful for your excellent rating and glad we were able to meet your needs. It's wonderful to see that you enjoyed our location. I am truly sorry that you experienced an unfavorable temperature in the shower, and I appreciate you bringing this to my attention. I will review this with the team and look for areas for improvement immediately. Please let me know if you would like to share any further feedback or suggestions about your stay. Thanks again for being our guest. Michael Matthews - General Manager - Hampton Inn by Hilton Charlotte/Belmont at Montcross
Dear Brian, We are most grateful for your excellent rating and glad we were able to meet your needs. It's wonderful to see that you enjoyed our location. I am truly sorry that you experienced an unfavorable temperature in the shower, a… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe breakfast wasn’t that great, but at least it was free. Everything else was good.
I have no complaints about this hotel second time we’ve stayed in it. We will stay here again. Definitely is in a good place to be very comfortable.
Hello George, Thank you for your wonderfully kind compliments and the high rating. I cannot wait to share this with the Hampton Inn Belmont team. Your feedback is important. I welcome a direct conversation with you anytime if you would like to discuss our breakfast service and how we can improve. Have a great day, and we look forward to seeing you again soon. Best wishes, Michael Matthews – General Manager
Hello George, Thank you for your wonderfully kind compliments and the high rating. I cannot wait to share this with the Hampton Inn Belmont team. Your feedback is important. I welcome a direct conversation with you anytime if you would lik… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat location, clean, great staff
Nothing
Hello Richard, We are thrilled to see that you had a great experience as our valued guest at The Hampton Inn by Hilton Charlotte/Belmont at Montcross. Please let us know if you would like to share any suggestions or additional feedback about your visit. Thank you for being our guest. Have a great day! Michael Matthews - General Manager
Hello Richard, We are thrilled to see that you had a great experience as our valued guest at The Hampton Inn by Hilton Charlotte/Belmont at Montcross. Please let us know if you would like to share any suggestions or additional feedbac… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewHi Carolyn, Thank you for your compliments and for giving us a great rating of your experience at the Hampton Inn by Hilton Charlotte Belmont at Montcross! Please let me know if you would like to share any further feedback about your stay. Our team is proud to offer clean, comfortable rooms with many excellent amenities. We appreciate the positive review. Thank you for being our guest, and we look forward to seeing you again. Kindest regards, Michael Matthews - General Manager
Hi Carolyn, Thank you for your compliments and for giving us a great rating of your experience at the Hampton Inn by Hilton Charlotte Belmont at Montcross! Please let me know if you would like to share any further feedback about your stay.… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe convenience to the highway.
The property was fine but I didn’t like the $250 deposit to stay the night. It should be clearly listed when the property is selected.
Dear Ebonie, Thank you for taking the time to share your feedback. We're glad you found our location convenient and the property to your satisfaction. We understand your concern regarding the $250 incidental deposit, and we truly appreciate you bringing this to our attention. While this policy is standard and in place to ensure a secure and comfortable stay for all our guests, we agree that transparency is important and will review how this information is communicated during the booking process. We hope to welcome you back in the future and provide an even smoother experience. Thank you again for being our guest. Warm regards, Michael Matthews - General Manager Hampton Inn by Hilton Charlotte/Belmont at Montcross
Dear Ebonie, Thank you for taking the time to share your feedback. We're glad you found our location convenient and the property to your satisfaction. We understand your concern regarding the $250 incidental deposit, and we truly appre… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThe , breakfast selections were very good. I like the fruit options, my husband enjoyed the waffles. The coffee was good (which is important for me). The location was good for us. It was easy to access the airport and visit with relatives.
Small issue with the sink not draining (but was fixed the next day). I would prefer that the room be tidies up and trash empty daily, instead of every other day.
Thank you for your excellent feedback and high rating. I welcome a direct conversation with you anytime if you would like to discuss and provide further details about your stay. I am sorry for the inconvenience with the draining and glad we were able to resolve this for you. We hope to see you again soon, and thank you once again for being our guests. Sincerely, Michael Matthews - General Manager Hampton Inn Charlotte/Belmont at Montcross
Thank you for your excellent feedback and high rating. I welcome a direct conversation with you anytime if you would like to discuss and provide further details about your stay. I am sorry for the inconvenience with the draining and glad we… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewNice property clean and had a good breakfast for a decent price!
Thank you for taking the time out of your day to leave such a positive review for your experience at The Hampton Inn by Hilton Charlotte/Belmont at Montcross. We are so happy you enjoyed your visit! Please do not hesitate to contact us with any further feedback or suggestions. We look forward to welcoming you back soon. Thank you again for being our guest, and our team sends you our best wishes. Michael Matthews - General Manager
Thank you for taking the time out of your day to leave such a positive review for your experience at The Hampton Inn by Hilton Charlotte/Belmont at Montcross. We are so happy you enjoyed your visit! Please do not hesitate to contact us … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewExcellent location, very nice rooms and breakfasts was great.
No issues.
Dear Rick, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team made a positive impression on you. Providing exceptional service and a welcoming atmosphere is always our goal, and it's incredibly rewarding to know we delivered that during your visit. Your feedback truly means a lot to our entire team. We hope to have the pleasure of welcoming you back to the Hampton Inn - Charlotte - Belmont at Montcross again soon! Kindest regards, Michael Matthews - General Manager
Dear Rick, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team made a positive impression on you. Providing exceptional service and a welcoming atm… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewConveniently located just off 85 in Belmont. The room was a nice size and was clean and comfortable.
We stayed here because it was listed as pet friendly on Booking.com but they charged a $75 pet fee, not very friendly in my opinion.
Dear Beverley, We thank you for being our guest and taking the time to leave your positive feedback and rating. It is wonderful to see that you enjoyed our ideal Belmont location and your clean, comfortable room. We’re sorry for any confusion regarding our pet policy. While we are proud to be a pet-friendly hotel, we do charge a one-time pet fee, which is standard practice to cover the additional cleaning required to ensure a comfortable stay for all guests. This fee is noted on our website and shared with our third-party booking partners, though sometimes the details can be missed in the fine print. We appreciate your comments and will follow up with our partners to ensure everything is clearly communicated. We hope to welcome you and your furry friend back in the future. Kind regards, Michael Matthews - General Manager
Dear Beverley, We thank you for being our guest and taking the time to leave your positive feedback and rating. It is wonderful to see that you enjoyed our ideal Belmont location and your clean, comfortable room. We’re sorry for any confus… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewEverything is exceptional, except for the price per night is a bit high. The breakfast and pool make it worthy of the higher prices.
Nothing. Everything was great. Could lower the price per night a bit. Paid close to a thousand dollars for 5 nights.
Hello Jenifer, Thank you so much for your wonderful compliments and a high rating! We’re thrilled to hear that you enjoyed your stay. It means a lot to know we stood out from other hotels. We hope to welcome you back again soon! Please let me know if you would like to share any further feedback. Best wishes and thanks again for being our valued guest. Michael Matthews– General Manager - Hampton Inn by Hilton Belmont
Hello Jenifer, Thank you so much for your wonderful compliments and a high rating! We’re thrilled to hear that you enjoyed your stay. It means a lot to know we stood out from other hotels. We hope to welcome you back again soon! Please let … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewOur stay was good.
Thank you for our time.
Nicole, Thank you so much for taking the time to share your wonderful feedback. We’re truly passionate about delivering clean, comfortable accommodations, exceptional amenities, and a convenient location to enhance every guest’s stay. It’s always rewarding to hear when our efforts help create a good experience. If there’s anything more you'd like to share, or if we can assist you in any way during future visits, please don’t hesitate to reach out. We sincerely appreciate your visit and are so glad you had a great trip. Warm regards, Michael Matthews - General Manager Hampton Inn by Hilton - Charlotte Belmont at Montcross
Nicole, Thank you so much for taking the time to share your wonderful feedback. We’re truly passionate about delivering clean, comfortable accommodations, exceptional amenities, and a convenient location to enhance every guest’s stay. It’s… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewEasy, fast check, security
I can't say I didn't like anything.
Hello Marion, Thank you for sharing your wonderful experience at The Hampton Inn by Hilton Charlotte - Belmont at Montcross! We are truly delighted to receive your excellent rating and compliments. Our dedicated team takes great pride in delivering exceptional service, pristine accommodations, and top-notch amenities. It is gratifying to know that our efforts made your stay memorable. If you have any additional feedback or suggestions, we would love to hear from you. Your insights help us continually enhance our guest experience. Have a great day! Michael Matthews - General Manager
Hello Marion, Thank you for sharing your wonderful experience at The Hampton Inn by Hilton Charlotte - Belmont at Montcross! We are truly delighted to receive your excellent rating and compliments. Our dedicated team takes great pride in… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewEverything was perfect. Excellent breakfast. Front desk people we excellent and helpful. I do recommend.
Hello Robin, Our team is honored to see your review. We appreciate your compliments along with the great rating. Please let us know if you have any further feedback that can ensure a memorable stay the next time you visit Belmont. Thanks again for being our guest. Michael Matthews - General Manager - Hampton Inn by Hilton Charlotte - Belmont at Montcross
Hello Robin, Our team is honored to see your review. We appreciate your compliments along with the great rating. Please let us know if you have any further feedback that can ensure a memorable stay the next time you visit Belmont. Thanks a… Show more