Staff did not answer the phone when we kept trying to call. Beds were poor quality pillows worse. Tub very slippery not mat and hard to get into.

Nice clean smell. Rooms were nice.

Stayed in September 2025

Customer service was lacking. There was no clear way to call reception or housekeeping so when I needed something I had to go down to the lobby. For example, when I checked in I said I needed sheets for the pull out couch. I had to come back down to the lobby a second time to request them. Then I asked for cutlery since there was none in my room. Again, I had to go down to the lobby to request this twice because none were delivered. In the end I went to the restaurant and got some there.

The property is in a great location. The rooms are very modern, spacious and clean.

Stayed in September 2025

No house keeping, lack of a microwave or kettle also no room service.

Great location.

Stayed in August 2025

No showers to use for late flights

Great location close to bayside market Great views of the city from the pool

Stayed in August 2025

They sold us the room as a "studio" when it was actually a simple regular hotel room. There is no housekeeping service - for the price and additional "resort fee" that they charge, I would expect for this to be provided. Also, there is a lot of construction around the building, thus lots of noise.

The hotel building is very nice, modern and the pool area is great. The rooms are pretty new, beds and bedlinens very comfortable.

Stayed in August 2025

They could put a curtain in the bathroom to prevent the shower water from spilling onto the floor. Besides, there are several buildings around, so the room's soundproofing could be better.

I'm Colombian, I arrived from a trip with my mom in the early morning. She's a senior citizen, and they helped us with our room so we could rest. I'm so grateful because my mom was able to rest after a very long trip. Special thanks to Jennifer, who arranged everything, and also to the entire hotel team. They also speak Spanish, and I loved it because my mom could ask questions. Thank you so much to everyone. This trip was incredibly important to me because it was my mom's first time in Miami, and it was great to have the support of the entire hotel staff, even though they didn't know about it. The fitness center is fantastic!!!

Stayed in August 2025

The hotel room didnt match up to the rest of the property. Still nice, but a bit underwhelning compared to the rest. Extremely noisy air conditioning, could not keep running during the night.

Nice hotel lobby, nice pool

Stayed in August 2025

Lots of construction sights around

Great view, comfortable beds, well equipped

Stayed in July 2025

no microwave in studios

Location

Stayed in July 2025

When we arrived we had to wait until the next day to watch TV or call downstairs because their wifi was not working properly. Then the next day they had to come reset everything

It's a great location. The bed is comfy and everything was clean

Stayed in July 2025

They were severely short staffed. When we arrived there was no one to help us with our luggage. After a while someone from valet parking took pity on us and enlisted some help and got our bags moved to reception. Up leaving on Sunday it was a nightmare. No one answered the phones for over an hour. My friend took our bags one by one to the elevators and from there all the down elevators were completely full. So we took an elevator up and stopped at almost floor on the way back down. The kindness of strangers helped us get the bags in and out of the elevator. The only staff member who lifted a finger was the security guard. I want to commend him. I didn't get his name but he was short and bald and had a heavy accent. He was always so helpful during our entire stay.

The hotel itself was lovely and the reception staff was very helpful. I needed a handicapped accessible room with two beds and they only had king. So they upgraded us to a two bedroom suite that had one walk in shower. The toilets were "comfort" height. The pool was incredible.

Stayed in July 2025

The valet service is overpriced. 75 dollars a night is far way to much

Very nice property. Well maintained and very spacious room. Issue quickly resolved by friendly staff. Loved how much they cared about us.

Stayed in June 2025

The front desk didn't like they never answered the phone always had to leave my room and go all the way to the front desk. Got there first room was extremely hot had to switch room after I had pack SMH plus the housing didn't want to clean the room stayed there 7 weeks

I like the property and location

Stayed in June 2025

We stayed for 3 nights, the housekeeping didn't make up our room during our stay. The receptionist mentioned that its their new policy not make up rooms which is extremely weird.

The hotel was amazing. The room are clean and spacious

Stayed in June 2025

Nothing

Spacious, modern and clean

Stayed in June 2025

Need daily room service not just towel replacement

Very nice location

Stayed in June 2025

Didn’t t have cleaning room serviced

Nice

Stayed in June 2025

No room cleaning , which was ok for short stay but wouldn't be for long

Service from staff in particular Ian of front desk outstanding Spa facilities superb

Stayed in June 2025

Some rooms have extremely loud AC, we had to change twice before we got the room in which it would be possible to fall asleep without noise cancelling headphones. Some staff is friendly, some is not.

The rooms are well equipped and spacious, the location is good and there is a 24h parking just a few blocks away for $15.

Stayed in May 2025

The premade food in the little store was way overly priced and the Pool closed way too early.

I like the location I like the style of the motel staff was friendly

Stayed in April 2025

We are Canadians, first time in Miami. My boyfriend forgot his med at home and needed to replace it immediately. Concierge doesn’t have any information on pharmacies or urgent care locations and phone numbers. It’s a very important information they should have in another to assist customers. It’s usually found easily in hotels around the world. Thank you.

Beautiful place

Stayed in May 2025

They charge extra for parking even with staying over

City view

Stayed in April 2025

11am check.out is way early...should be at least 12p

*Location was perfect-near Port of Miami and Bayside *Staff was very nice *Food was great

Stayed in April 2025

Overall the property was great. Pool was open from sunrise to sunset, I wish that pool hours could be extended until 11pm or so. Valet was good, but they needed some sort of notification to bring out your vehicle. Some staff especially in the pool area are a bit rude when asking information. An example: when i asked the pool counter where can i get towels and what time they closes, I was replied “ closing in 30 mins” while attendant was looking at other guests, not maintaining eye contact. Hotel didnt offer any room service meal, if you want your meal it needs to be picked up in the hotel restaurant.

Amenities and everything was close by and minutes to museum and other activities

Stayed in April 2025