Reviews of Four Points by Sheraton Boston Newton 4 stars
320 Washington Street, Newton, MA 02458, United States
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Reviewed: 9 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewRoom was very comfortable. Parking on site was easy and reasonably priced. On site restaurant was great
Thank you so much for your kind words! We're thrilled to hear you found the room comfortable, enjoyed the convenience of our parking, and had a great experience at our on-site restaurant. We look forward to welcoming you back soon!
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewCleanliness and staff
Location due to traffic. Pillows were very uncomfortable and did not allow good nights rest. Also why pay for parking when staying at your hotel.
Thank you for your feedback and for highlighting our cleanliness and staff — we truly appreciate it. Regarding parking, we understand that it can be frustrating. Unfortunately, hotels in downtown areas like ours typically do not have private parking lots due to space limitations. Guests usually need to use nearby public garages, which can be costly. Parking in Boston, in general, is not free and can be quite expensive across the city. We appreciate your understanding and hope to make your next stay more comfortable, including looking into better pillow options for a restful night.
Thank you for your feedback and for highlighting our cleanliness and staff — we truly appreciate it. Regarding parking, we understand that it can be frustrating. Unfortunately, hotels in downtown areas like ours typically do not have privat… Show more
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewClose to where I wanted.
The traffic noise was awful. The place needs to be sound proofed.
Thank you for your feedback. We're glad to hear our location was convenient for you. We’re sorry that traffic noise affected your stay — we understand how important a quiet environment is for a good night’s rest. Your comments about soundproofing have been noted and will be shared with our team as we continue to look for ways to improve the guest experience. We appreciate you bringing this to our attention.
Thank you for your feedback. We're glad to hear our location was convenient for you. We’re sorry that traffic noise affected your stay — we understand how important a quiet environment is for a good night’s rest. Your comments about sou… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewwas worried about the noise levels (based on reviews) as this hotel sits on top of i90 highway. the staff ensured we were located in "less noisy" rooms on the top floor. friendly staff. parking inhouse (eventhough have to pay for it), Microwave with plates available in the ground floor and food delivery handling
expected better facilities for a 4 star, room cleaning can be improved, getting into this property is tricky for the first time, plumbing, furniture looks a bit tired, most of the cleaning staff dont speak english
Thank you for taking the time to share your experience with us. We’re glad to hear that our team was able to accommodate your request for a quieter room and that you found our staff to be friendly. We’re also pleased you appreciated the convenience of on-site parking and the availability of shared amenities like the microwave and dishware. We do, however, sincerely apologize that certain aspects of your stay did not meet expectations. Your comments regarding room cleanliness, maintenance, and the arrival experience are very important to us, and we’ll be sharing this feedback with our housekeeping and operations teams for improvement. We're also continuously working on better communication across all departments to ensure our guests feel comfortable and understood throughout their stay. We truly value your insights and hope to have the opportunity to welcome you back for a more seamless and enjoyable visit in the future.
Thank you for taking the time to share your experience with us. We’re glad to hear that our team was able to accommodate your request for a quieter room and that you found our staff to be friendly. We’re also pleased you appreciated the co… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything was lovely. I loved that there was a restaurant at this location. The entire staff was very accommodating.
Thank you for your lovely feedback! We're glad you enjoyed the restaurant and found our staff accommodating. We hope to welcome you back soon!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewConvenient to Mass Gen.
Was a bit noisy above the highway
Thank you for your feedback! We're glad to hear our location was convenient for your visit to Mass General. We apologize for any noise you experienced due to our proximity to the highway—your comfort is very important to us. We hope to welcome you again in the future and would be happy to accommodate a quieter room upon request.
Thank you for your feedback! We're glad to hear our location was convenient for your visit to Mass General. We apologize for any noise you experienced due to our proximity to the highway—your comfort is very important to us. We hope to … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewClean Convenient on/off highway Great pizza across the street Parking garage attached if needed 10-15 min drive into Boston.
Always a line at front desk so make sure you’re not in a hurry. It wasn’t a problem for us, but you can hear the traffic as the hotel is located over the highway. If you’re a very light sleeper it may bother someone.
Thank you so much for your thoughtful feedback! We're glad to hear you found our location convenient and enjoyed the nearby pizza spot. It's great to know that parking and access into Boston worked well for you. We appreciate your note about the front desk and highway noise—your comments help us improve the experience for all our guests. If there's anything we can do to make your next stay even more comfortable, please don’t hesitate to let us know. We hope to welcome you back soon!
Thank you so much for your thoughtful feedback! We're glad to hear you found our location convenient and enjoyed the nearby pizza spot. It's great to know that parking and access into Boston worked well for you. We appreciate your … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewEverything was good
I frequent there a lot, and I stay days in a row and I don’t know her name, but this is one lady who always gives me a hard time for late check out for some reason, but anybody else don’t give me a hard time. I know I booked through third-party sites, but I am a Marriott member. But thank you always a pleasure.
Thank you for your continued loyalty and for taking the time to share your feedback. We’re glad to hear that, overall, your stays have been positive, and we truly appreciate your kind words. We're sorry to hear about your experience regarding late check-out. Please know that your comfort and satisfaction are important to us, and we’ll look into this to ensure a more consistent experience moving forward. While third-party bookings can sometimes limit flexibility, we always do our best to accommodate our valued Marriott members whenever possible. Thank you again — it’s always a pleasure having you with us, and we look forward to welcoming you back soon.
Thank you for your continued loyalty and for taking the time to share your feedback. We’re glad to hear that, overall, your stays have been positive, and we truly appreciate your kind words. We're sorry to hear about your experience re… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe price
The dirtiness
Thank you for your feedback. We’re sorry to hear about the highway noise and the condition of the shower. Your comments have been shared with our team to ensure improvements are made. We appreciate you staying with us and hope to provide a better experience in the future.
Thank you for your feedback. We’re sorry to hear about the highway noise and the condition of the shower. Your comments have been shared with our team to ensure improvements are made. We appreciate you staying with us and hope to provide a … Show more