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  5. Reviews of Sonesta Essential Houston Energy Corridor

Reviews of Sonesta Essential Houston Energy Corridor 3 stars

15111 Katy Freeway, Energy Corridor, Houston, TX 77094, United States

#391 of 442 hotels in Houston

Guests' Choice

Review score

Based on 176 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.7

  • Location

    7.3

  • Facilities

    6.3

  • Staff

    6.9

  • Value for money

    7.0

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 13 August 2025

    5.0
    Disappointing
    • Leisure trip
    • Family with young children
    • 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    They lied when We called the property a day before we booked to confirm the availability of the pool so my daughter can swim, they said it is available, but when we checked in on the day until we checked out, it was out of order. I should have booked in the other hotel instead We booked for 4 people, only one towel was available and we have to get it from the front desk for the other 3 towels. No iron for clothes and hair in the room, you have to get it from the front desk too

    Location is good, staff is good

    Stayed in August 2025

  • Reviewed: 28 July 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    Looks like the place is going out of business and barely functional.

    Not the best place I ever stay but not the worst either. For what I paid I can’t really complain to much.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    6.0
    The staff was good and the room is too bad(WORST)
    • Leisure trip
    • Solo traveller
    • 1 King Bed
    • Stayed 1 night

    The bathrooms are worse, the blankets are stinking

    Stayed in June 2025

  • Reviewed: 3 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • 1 Queen Bed
    • Stayed 6 nights
    • Submitted via mobile

    People doing laps in the hallway almost all day and night for all 6 nights. The most pathetic breakfast service for sure.

    Nice staff, tiny gym was clean, and they fixed the pool. Room was pretty clean overall.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    Messy stairwell Bleak breakfast with some good points Inconsistent information on booking site Poor light in bath Coffee maker not working

    Price Bed Clean room

    Stayed in May 2025

  • Reviewed: 25 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • 1 King Bed
    • Stayed 1 night
    • Submitted via mobile

    Both business leaders and owners can potentially increase daily sales and total revenue by allowing me to develop into a management role

    The property is in a very pleasant location.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    5.0
    Fair, but very disappointed that it was not clear about paying $60 for a security deposit!
    • Leisure trip
    • Couple
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    Customer service for starters. We had to wait a good amount of time for someone to come check us in. Also I’ve never had to pay a “security deposit” at any hotel I’ve ever stayed at. I paid online just to get there and be told I have to pay additional money for what exactly?

    I did not stay long enough for the breakfast.

    Stayed in September 2024

  • Reviewed: 25 August 2024

    5.0
    It was okay not what I exspected could of been better
    • Leisure trip
    • Couple
    • 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast we didn’t get the first day and my check out time said 12 but we were told 11

    The fridge was not working ask for more tissue it took awhile for that

    Stayed in August 2024

  • Reviewed: 23 August 2024

    7.0
    Good
    • Solo traveller
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    Both of the bedside table lamps did not work, so the lighting was either all on and bright or not at all

    The bed was comfortable

    Stayed in August 2024

  • Reviewed: 20 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    Had to wait for 1 hour for them to clean the room after a 7:00 pm late arrival. There was also ants in the toilet.

    Room was spacious.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    5.0
    Felt we had to stay as we pre-paid for the room. The only good thing we got was a quiet room.
    • Leisure trip
    • Couple
    • 2 Queens
    • Stayed 1 night

    The entire hotel didn't have water for showers or toilets. There was no indication of when it might come back. While the hotel staff did inform us before we checked in that there was no water, we felt like we had to stay as we had pre-paid through a third party site and likely wouldn't be able to get a refund. It took almost an hour for us to get checked in because no staff knew what rooms were still available since the water had been out for hours at this point and guests had left the hotel to find other accommodations. There was no really good computer system that they had to show up-to-date reservations and what rooms were still booked and which were available--or that system had not been updated when guests did leave.

    Stayed in August 2024

  • Reviewed: 11 August 2024

    6.0
    Very upset I had no bed that evening.
    • Leisure trip
    • Solo traveller
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    The entire hotel was closed for repair. The process that took place w/my reservation. Need the proper refund.. AJSTENTO

    Comfortable.

    Stayed in August 2024

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    No comment.

    The place of the trip.

    Stayed in July 2023

  • Reviewed: 28 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • 2 Queens
    • Stayed 5 nights
    • Submitted via mobile

    Unfortunately the breakfast was lousy, food poorly made they only had yogurt. Pool was dirty and closed, never opened while we were there.

    Beds were confortable. Room was clean, staff was friendly

    Stayed in March 2023

  • Reviewed: 19 February 2023

    6.0
    we liked hotel and pool but not much likes.
    • Family with young children
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    N/A

    yes it’s sort of, nice.

    Stayed in February 2023

  • Reviewed: 2 September 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    No indoor pool. Crackheads at the door

    Nothing.

    Stayed in September 2025

  • Reviewed: 12 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • 1 King Bed
    • Stayed 3 nights
    • Submitted via mobile

    Am okay

    Is Excellent

    Stayed in August 2025

  • Reviewed: 28 July 2025

    3.0
    Park but leave
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    The pool was smelling so bad like bleach and now I and my kids have a really bad cough from it and it hurts bad. The kitchen staff were also rude as heck

    The parking

    Stayed in July 2025

  • Reviewed: 16 July 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • 1 King Bed
    • Stayed 1 night
    • Submitted via mobile

    Bad experience with the reservation and service The hotel staff recommended that I use an app to make my reservation, supposedly to get a better price. I followed their suggestion, made the booking through the app, and completed the payment there. However, when I arrived at the hotel, they told me they couldn’t find my payment and that I had to pay again to stay. In the end, I was charged twice—once through the app and once directly at the hotel. I tried to resolve the issue at the moment, but they didn’t offer any clear solution or help to avoid the double charge. I’m very disappointed with the lack of responsibility and coordination. I would not stay here again.

    The hotel staff told me to make my reservation through an app to get a better price. I followed their suggestion, booked through the app, and paid $65 for the room. But when I arrived, they said they couldn’t find the payment and I had to pay again, this time $93.60 directly at the hotel. They also charged me a $100 deposit. In total, I was charged twice for the room—$65 through the app and $93.60 at the hotel. It was a very disappointing experience. I would not stay here again.

    Stayed in July 2025

  • Reviewed: 26 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1 King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Everything was excellent, were able to enjoy our trip baced on being very comfortable at this location

    Stayed in May 2025

  • Reviewed: 24 May 2025

    2.0
    Very poor
    • Leisure trip
    • Couple
    • 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    ROACHES !!! EVERYWHERE

    Beds were comfortable, water was hot

    Stayed in May 2025

  • Reviewed: 7 May 2025

    4.0
    I had a place to sleep and shower.
    • Business trip
    • Solo traveller
    • 1 King Bed
    • Stayed 1 night

    The property is old and shows its age.

    The location was the main reason I chose this property.

    Stayed in May 2025

  • Reviewed: 24 March 2025

    1.0
    horrible
    • Leisure trip
    • Group
    • 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    toilet dont flush, mold on the ceiling, gave away the room i booked double queen , had to settle for 1 king

    nothing .

    Stayed in March 2025

  • Reviewed: 24 February 2025

    4.0
    Good except for LaShonta
    • Leisure trip
    • Couple
    • 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    Remote control didn’t work, and there was no replacement. The 2nd night we came in late and the night desk Auditor was nice, and said we could have a late checkout at 12 and said she would make a note on the computer. The next morning at 11:15 LaShonta knocked on the door and very rudely said if we didn’t leave now we would be charged a $30 late checkout fee. I told her the night clerk said we could leave at 12 and she said she didn’t care what they said, she said she was the boss. We then rushed to leave. When we walked into the hallway, LaShonta was screaming at someone at the top of her lungs in the restroom across from our room. She’s very rude and unprofessional.

    Location

    Stayed in February 2025

Showing 1 – 25

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