The receptionists weren’t too friendly.

Comfortable

Stayed in September 2025

This facility doesn't really have a restaurant. Limited hours for bar and restaurant. Breakfast was a mess. It's really difficult to find tables and food is not always available.

Great location, next to Times square.

Stayed in August 2025

The elevators were a bit slow and noisy.

The location was ideally located for shopping and sightseeing. The property offered breakfast with a variety offerings. The staff were friendly and accommodating.

Stayed in August 2025

Counter staff were not great, but the concierge was brilliant.

Spacious rooms and very clean

Stayed in August 2025

The elevator situation. You’re constantly in a line trying to get in the elevator.

I liked the complimentary snacks and drinks between 5-6:30

Stayed in August 2025

The stained couch

The location was great and overall very clean. The only issue was that the couch in the room was dirty and stained.

Stayed in August 2025

Our room wasn't ready, even though we arrived 1.5 hours after check in time. The booking was for 2 adults and 1 child, however the sofa bed wasn't made up, we had to ask them to do that.

Very convenient location, easy for walking to attractions and subway. Room was immaculately clean. Staff were very friendly & accomdating

Stayed in August 2025

Although the breakfast offering was ok, it was utter carnage as it's a complete free for all in a room that is poorly laid out and simply not big enough for the size of the hotel (not the staffs fault at all) it was very much 'dog eat dog' to get a table! Lifts were a bit chaotic around breakfast and dinner time and always stopped on the 21st floor, found out the call button didn't work and i'm guessing it stopped there just in case. Despite the above, if we returned to NY we'd probably stay there again.

Location for us was ideal and the view from our room was amazing. Staff very helpful, and there was always someone around if needed.

Stayed in August 2025

Breakfast room was busy

29th floor junior suite … was much bigger than average NYC rooms with the most incredible view .. bed was so comfy

Stayed in August 2025

The drinks at the bar was expensive, the free buffet style food was meh

It was close to Times Square

Stayed in July 2025

Our room and floor was hot thermostat set to lowest but still had trouble sleeping

The property was extremely clean and the staff was great

Stayed in August 2025

Location and all staff were so kind

Stayed in August 2025

The long waits for the elevator

Clean, close to time square, great customer service every time I came in and out of the hotel, water was readily available, breakfast food was excellent

Stayed in July 2025

Every morning the breakfast was over full with guest, some times it meant waiting for 20 minutes stalking a table for someone to leave, very uncomfortable experience. I tried multiple different times for breakfast and unless you can get your family there before 8am you probably will be in a similar experience. I was not aware the hotel does not have its own parking there is an attached garage that charges you about $50 a day after a discounted rate. The elevators seem to always stop when no guest are on the floor I am not sure why but it makes leaving your room a bit frustrating.

i enjoyed the view of the city from our room being on the 30th floor has its perks the room was nice size for NYC and was very clean and comfortable.

Stayed in August 2025

Lifts are always busy Breakfast was a joke. Put my breakfast on the table , went to get a drink, my place and my half eaten breakfast was gone.....after that I ate out if I could get a lift!

Great Central location

Stayed in August 2025

Breakfast was good. Location was good. Rooms were nice but small.

Stayed in July 2025

Breakfast was just ok, very busy. Maybe have timed entry

View from our room

Stayed in August 2025

Breakfast is meh and I told the staffs to make bed from the sofa bed for my room, they never did. I told them twice. Also the pillow is too soft, has no air on it. It feels like I slept without pillow

Location was great, near Korean town and also 10 min walk to time square. Room is spacious compare to another hotel

Stayed in August 2025

should be a free wifi

Stayed in July 2025

The breakfast is terrible

Stayed in August 2025

Breakfast room needs more seating.

Kevin works the breakfast room. He was the best worker- friendly, smiling, clearing tables, helping with food, very kind! Front desk staff also lovely. Loved the view from my room.

Stayed in July 2025

Parking garage refused to take our SUV when the hotel said they participate with them. We had to drive around to find another garage, very inconvenient. Breakfast area was small & extremely busy. Long lines of people. Maybe you could have beverages & food on 4th floor & in lobby.

Close proximity to tourist sites, room was very clean & bed comfortable. Employees were very nice & apologetic

Stayed in July 2025

No space for breakfast. Hurry to eat.

Room is excellent, Breakfast is very good, but area of breakfast is too small.

Stayed in July 2025

Breakfast good but room to small for peak times giving way to overcrowding and chaos.

Convenience breakfast

Stayed in July 2025