Attitude of check in clerk

Cleanliness

Stayed in August 2025

The kids pool was great for my grandchildren

Stayed in August 2025

We really enjoyed our stay. We were very disappointed that you removed the hot tub. I wish you had a regular restaurant with breakfast, lunch and dinner specials

My son loved fishing in the pond.

Stayed in August 2025

Nothing

The room was great....and accommodations were amazing. 2 pools the gym and the snack room with free snacks....The welcome at check in was awesome...very friendly! Will definitely go back again and I would recommend them to friends and family

Stayed in August 2025

No microwave. When I stay at hotels and I have leftovers from lunch or dinner I like to have a bit to eat later in the evening and I would like to have a microwave to heat my food up.

Room, hallways, and the rest of the hotel were very clean.

Stayed in July 2025

Visiting from London UK. Double Tree resort by Hilton Lancaster, Pleasant hotel and well located in Lancaster PA with ample parking. We went to the nearby restaurants and used the pharmacy across the road. We also had a nice breakfast at the hotel. Driving distance to the Amish attractions. I also used the hotel pool. We had planned to play golf but were unable to on the Saturday. The staff at the reception were very helpful. We had great stay. Thank you!

Stayed in July 2025

The bed wasn't that comfortable.

It was a very beautiful hotel and the staff were friendly and accommodating.

Stayed in June 2025

I thought they still had the hot tub pool where the pool is, but they don't have it anymore. I went there hoping to take a dip, but they removed it.

Stayed in May 2025

Traveling for business. Staff was very friendly and helpful. Room was very comfortable and clean. Had dinner at the bistro and received the same phenomenal service. Thank you for a great experience.

Stayed in April 2025

For booking for 6 people in the room more towels should have been placed in the room.

Stayed in April 2025

N/A

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Stayed in March 2025

Everything was perfect. The facility is spotless and it’s beautiful!

Stayed in March 2025

N/a

I love the pool how clean it was and how it had a play area separate from the bigger pool

Stayed in March 2025

The description you had for this room was "King with Spa Bathroom". It was a King, but the bathroom was nothing special. I think we grossly overpaid for this room by using Booking.com. When I go to the hotel website directly and look at King rooms, it appears we could have had the same room for at least $100 less per night. Very disappointing.

Stayed in March 2025

We were disappointed with the closed hot tub in the pool area.

Front desk, coffee shop, and breakfast cafe staff were all friendly and professional. The mini convenient shop in the lobby next to the front desk has a great selection of premade food, snacks, drinks, swin dipaers, toiletry items, and microwave for guest use. Any item, that you might have forgotten to pack or might need on vacation, could be paid with card, cash or charged to room. The hotel had an amazing layout with elevators and exits to the parking lots conveniently located. The entire facility was clean and well maintained. The pool was warm with great hours( 8am to 10 pm), and the kids' pool area was perfect for littles to play in the shallow water with a slide and water jets throughout the area. Kis water play area had slightly cooler water, but that might have been from them fixing an issue. Our only disappointment is with the lack of hot tub in the pool area. It was permanently closed and tiled over. The room was a good layout for a family of 5 (three littles) with two queens and a spacious bathroom with a stand-alone shower and a jeted spa tub (~3' x5'). Room temperature control had a wide range (going under 60 degrees F), which was an amazing bonus along with the great water pressure for showering and high temperature water for the spa tub. Breakfast started at 6 am to 10 am, was good with made-to-order omelets, French toast, and two other options with side orders of hash browns, sausage, or bacon including other traditional continental breakfast items like cereal, hot oatmeal, fresh fruit with yogurt and, baked goods. The coffee shop and wine café are both amazing amenities for this upscale hotel with a kid friendly pool area along with a spacious spa tub room with two queens. .

Stayed in February 2025

The AC unit in the room was very loud.

Pool and activity area.

Stayed in January 2025

Kiddie pool water could be warmer and snacks lessexpensive. They were more that price stamped on the chips

Breakfast buffet, pool hours, Cleanliness, comfy bed

Stayed in January 2025

Machine ate my daughters money but the lady at front desk gave it back without me asking. And had some mature kids making messes other than that they cab get better prices in food and better menu options.

Liked how spacious room was and neat good accommodations,nice indoor pool/Kid water pool area great hospitality good service thank yous so much will stay again without hesitation. Thumps up

Stayed in January 2025

Pools could be warmer

Great location and comfortable beds clean rooms great breakfast awesome pool

Stayed in January 2025

The front desk said breakfast was available until 11am. We arrived at 10:10am and was told they were closed and not allowed in even after informing the staff of what we were told. So we had to leave to site for breakfast!

It was warm

Stayed in January 2025

Info about restaurant at didn’t match what was actually there.

Great pool and water park. Family Friendly. Quiet. Comfortable rooms

Stayed in December 2024

Pool area and room

Stayed in December 2024

expensive market products and breakfast

great pool and water park for kiddies

Stayed in December 2024

everyting was perfect

We had a wonderful weekend with my family. We were surprised to find a water entertainment area for children. Also, the walking path outside the hotel was beautiful and the view was wonderful.

Stayed in November 2024