Reviews of Crystal Inn Hotel & Suites - West Valley City 3 stars
2254 West City Center, West Valley City, UT 84119, United States
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewLocation
TV set is way too small.
Thank you for your feedback. We hope to see you again.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation and best customer service at the desk
Thank you so much for your kind words and feedback. We hope to see you again.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBreakfast
?
Thank you for your feedback. We hope to see you again if ever in our area.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewbreakfast was good
the hot tub needs better jets
Thank you for your feedback. I will pass along your comments about our hot tub to our management. We hope to see you again.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewExcellent clean big room with mountain view, comfortable and cozy. There is also a clean swimming pool and jacuzzi together with small gum and nice patio. The hotel is actually very very good!
I liked everything
Thank you for your feedback. We are delighted to hear you enjoyed your stay with us. We hope to see you again.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe rooms are very clean and comfortable
The staff wasn't friendly. We asked boiled water for baby food and they refuse to provide it. The breakfast was.bad
Thank you for taking the time to share your comments and feedback. I sincerely apologize that your recent stay did not meet your expectations. Regarding your comments about the breakfast, I’m sorry to hear that it did not meet your satisfaction. We strive to offer a variety of hot and cold options each day and are always looking for ways to improve. If you have specific suggestions or items you would like to see added, I would greatly appreciate your input. In reference to your request for boiling water, our kitchen staff fulfilled the request while they were on duty. However, once they had concluded their shift, access to the kitchen is restricted for front desk staff due to food safety regulations. While we did offer hot water from our coffee machine, we understand that it did not meet your needs. We apologize for the inconvenience this may have caused and recommend that any special requests be communicated in advance so we can make proper arrangements. Your feedback has been shared with our team, and we will take it into consideration as we continue working to enhance the guest experience. Thank you again for bringing these matters to our attention. Tiffany Ahre
Thank you for taking the time to share your comments and feedback. I sincerely apologize that your recent stay did not meet your expectations. Regarding your comments about the breakfast, I’m sorry to hear that it did not meet your satisfa… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewComfortable bed and room
Breakfast was just ok.
Thank you for your feedback. Would you be able to share additional information on how we can improve our breakfast.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe room was spacious.
The toilet felt eerie, although it was clean it wasn't cosy. The staff wouldn't clean our rooms since we had stuff in the room. We asked for hot water and got a very unhelpful response from the staff.
Thank you for your feedback. I'm truly sorry to hear that your recent stay did not fully meet your expectations. Regarding the matter of your personal belongings, it is the hotel's policy not to move guests' items from or around the bed. To ensure clarity, a note was left in your room explaining this policy and kindly requesting that the items be removed for housekeeping to proceed the following day. As for your request for boiling water, our kitchen staff was happy to assist while they were on duty. However, once the kitchen closed for the day, our front desk team was unable to access that area due to food safety regulations. While we offered hot water from our coffee machines as an alternative, we understand it did not meet your needs. We sincerely apologize for the inconvenience this caused. In future, we recommend making any special arrangements in advance so we can better accommodate your requests. Please know that your comments will be shared with our team as part of our ongoing efforts to improve the guest experience. We value your input and hope to have the opportunity to welcome you again under better circumstances. Sincerely Tiffany Ahre
Thank you for your feedback. I'm truly sorry to hear that your recent stay did not fully meet your expectations. Regarding the matter of your personal belongings, it is the hotel's policy not to move guests' items from or around… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery helpful staff esp the front desk. Quick check in and very helpful Connie who organized our shuttle for airport as well as check in. She organized a lyft as hotel shuttle rounds began later. We had to leave for airport at 7am and in the morning, we told manager Jessica that our golf bag might not fit in lyft car so she drove the hotel shuttle herself to drop us off to airport. That is truly impressive how helpful she was!! Amazing employees willing to help guests above and beyond!
There was no body lotion in bathroom but the front desk promptly sent it to our room within 5 minutes of our request.
Thank you for your feedback. We are thrilled to hear you enjoyed your stay. We hope to see you again.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was great. Rooms were clean.bumpy. Great location.
The elevator broke. Breakfast the 2nd day wasn't a good. The bed was a little lumpy.
Thank you for your feedback. I will pass along your comments about breakfast to our kitchen staff. We hope to see you again.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location with numerous places to eat and have a drink. Quiet and well appointed. Would stay again.
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Thank you so much for your nice comments and feedback. We look forward to seeing you again.