The elevators often took awhile.

Not to far from things we wanted to do - street was pretty quiet for the most part.

Stayed in July 2025

Crowd space

Location

Stayed in August 2025

There was.no body wash in the shower. Apparently the hotel had run out of it. In that case they should have provided more than one bar soap. Also it would be nice to have two sets of towels for each personas they are on the smaller side. The refrigerator was very noisy and I would have to hit it in order to stop it from making noise for a little while.

The hotel has a great location. The beds were very comfortable and it was quiet. We did not hear any other guests. The housekeeping staff was very nice.

Stayed in August 2025

Great location and nice staff

Stayed in July 2025

A little outdated

Location!

Stayed in August 2025

Its an old building. The lobby looks modern and luxurious. Other than that there is basically nothing in the hotel. Room quality is sub standard. Drainage pipes are visible in the corner of the room. You can get better value for money elsewhere. Early check in requests could be handled in a better way.

Location.

Stayed in July 2025

1. You need a bedside table with lamp and outlet on both sides of the bed-it’s really inconvenient if both people wear glasses and want access to their phone or book or a glass of water. 2. Please leave instructions on how the TV works!!! I understand that anymore guests must cast their own streaming services, but AT LEAST put instructions in the room how to make this happen on this particular tv. 3. If you can only equip a room with a coffee maker with a 4-inch power cord, place it where it is accessible to an appropriate outlet. Am I supposed to set the coffee maker on the floor to plug it in? That seems unsafe.

convenient location, clean, friendly staff

Stayed in August 2025

Coffee was terrible.

Location

Stayed in August 2025

N/A

Really nice location for touring the city

Stayed in August 2025

The room was not updated and it smelled a bit like mold.

The location and the staff.

Stayed in July 2025

No water

Localization

Stayed in August 2025

No real issues

Location was perfect. Staff friendly and welcoming and the room was spacious. Plenty of options for eating in the immediate area.

Stayed in July 2025

No good touleteries, no buffet breakfast

Location Facility of microwave

Stayed in August 2025

We had a room that faces the alley way so it was a bit disappointing. The room is a bit dated, with a older model AC and a door that needs to big push to close.

The location is great! Really close to transportation. Easy to get around. Easy to walk to many destinations.

Stayed in August 2025

Once housekeeping forgot all the towels, and once housekeeping left our door entirely open for hours. That is not acceptable, we had valuables in that room that could have been stolen by anyone. We left the hotel at 10am and did not return until 11pm that day, so who knows how long it was left open.

Location was great.

Stayed in August 2025

The housekeeper did not empty the trash or refill the coffee and tea in the room. Missing replace towel.

Can leave the luggages without any fee

Stayed in August 2025

The room we had bathroom door did not fit the frame of the door. The water pressure was very low especially the hot water when drawing a bath. The mattress was very springy and uncomfortable. Not good for 2 individuals sharing. The pillows was flat as well not comfortable.

Derrick was awesome very welcoming and accommodating! Wonderful customer service. House keeping was nice as well.

Stayed in August 2025

I didn’t like that they skipped cleaning my room and taking out the trash a few days. I didn’t like we didn’t have a few from room.

Property was in a great location and it was an easy check in process.

Stayed in August 2025

The air conditioning was quite loud.

Nice staff, hotel is located near the loop and Lake Michigan.

Stayed in July 2025

Location. Friendly efficient staff. Reasonably priced.

Stayed in July 2025

Only one bathroom in the reception for male and female was not enough or clean

Location close to attractions

Stayed in July 2025

The door stuck due to heat and humidity so it sounded like we were slamming our door when we were just trying to shut it and took some wrenching to get it open. The curtain had to be held in place by a book to keep it from billowing up with AC on.

I loved the setup of the room, two double beds. The staff were incredibly welcoming and kind. Great location near Grant Park, only two blocks from an L stop (red line) and three blocks from Loop L stop. It was easy to get all over but also had some good eating options nearby. I also loved being in a historic building. View was of old building next door but what a fascinating view!

Stayed in July 2025

We had a small issue with leaking water from the air conditioning units on the floor above but management did not deal with the issue in the best way possible to serve a client.

One of the most unique hotel room I’ve stayed in. The double room was extremely spacious and there was a separate area for the kitchenette with a mini breakfast bar arrangement. The bathroom had space enought to store all luggage and closet was in there all convenient even though there was not any counter space. In the room there was a large writing desk. The location is close to lots of activities, transit and metro. The building is a very old one but for the age decently kept. There is no room service as we had to go get stuff we wanted from the front desk. The cafe accessible from the hotel and close to Michigan Ave was great for breakfast and quite economical. Despite the noisy train in the night and limited soundproofing we slept well as the beds were comfortable.

Stayed in July 2025

Very noisy AC which cannot be turned off. Not possible to open windows. The double beds in the Deluxe Double room are very narrow and short.

Location, room size

Stayed in July 2025