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Reviews of Boardwalk Beach Hotel 2 stars

9600 South Thomas Drive, Panama City Beach, FL 32407, United States

#931 of 1,087 hotels in Panama City Beach

Guests' Choice

Review score

Based on 3336 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    8.5

  • Facilities

    6.6

  • Staff

    7.2

  • Value for money

    7.1

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 4 September 2025

    5.0
    Not bad but fix your doors and keypad entries
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Patio - Gulf Side
    • Stayed 1 night
    • Submitted via mobile

    I used my back patio door to go down to the beach... when I came back to my patio door the keypad didn't work... my front door was deadbolts locked because I went out my patio door. When I went to the front desk to say something they said oh yeah those don't work... which would be great info to give your guest at check-in. ..you will have to wait til maintenance shows up at 8 to get let back in. I was out of my room from 6:30 am til around 8:30am... the maintenance guy looked shocked when I said the keypad doesn't work on the back patio.

    That it was tight on the water

    Stayed in September 2025

  • Reviewed: 4 September 2025

    6.0
    Pleasant
    • Family with young children
    • Standard Double Room with Bunk Bed - Gulf Side
    • Stayed 2 nights
    • Submitted via mobile

    We had to wait for over 2 hours for the check in the check in was at 3 and when we arrived they said the check in was at 6 the employees were rude and we even saw a fight between and employee and a pregnant women

    The beach

    Stayed in June 2025

  • Reviewed: 3 September 2025

    5.0
    Not the greatest for people with small kids
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    First I guess I should have read better but in the kitchen, it only has a stove top no stove. They let people play loud music by the pool and also on the walkway behind the hotel. Everywhere you turned there were people smoking pot. Walked outside on the balcony which was top floor, and the smell of pot was strong every afternoon. Go to the elevators pot smoking. Pool area pot smell. They were letting guests take the dogs on the beach, and they would poop most guests would cover it up and leave.

    Great location. Its a older hotel so I guess it was cleanish.

    Stayed in September 2025

  • Reviewed: 28 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room with Bunk Bed - Gulf Side
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was dirty, full of mold, had bugs, and no where to get ready.

    Loved that we could walk to the beach within minutes!

    Stayed in July 2025

  • Reviewed: 27 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room with Bunk Bed - Gulf Side
    • Stayed 6 nights
    • Submitted via mobile

    Loved that it was on the beach, had a back door also that you could walk out on boardwalks all around the back of the property… The place had 2 pools, 2 bars.. one was about 10 steps from our ground level room.. they also had a restaurant it said.. never actually seen it.. only went to bar outside by our room… it was cool! They had a mini arcade room by the big pool and convention hall… and the food court was very nice… however it woulda been a lot nicer if it actually had food there! Idk if it was only early early morning things or what but we went to get some stuff and the young girl messed with a cappuccino machine for literall15 minutes, cleaning and such.. while we were waiting to be waited on, another couple walks up and had an ice bucket she asks them if they need ice… they said well yea but we need food! She continues to clean … finally she goes around the counter to wait on us, my friend ordered a ham biscuit and she says we don’t have any.. do what.. we don’t have any.. so we just put the cereal back and went to McDonald’s… I mean there was NO food in sight like laying there cooked or under a heat lamp.. they had like cereal and chips and ice cream in a freezer maybe some fruit … as big and as nice as that place was they should’ve had all kinds of food cooked up or something! There was plenty seating and very nice otherwise! When I was booking I read the all the amenities and it said hair dryer so I didn’t take one! Well we did NOT have one however another lady staying there said she did! So I went to deal told them they said they would put in a request .. that evening my friend goes down to see if we can get it and she proceeded to tell her that people steal them so some rooms have them and some rooms don’t and they aren’t replacing them! Really?! They should’ve put that online then! We ended up going to the goodwill and bought one for $3.99..

    Stayed in August 2025

  • Reviewed: 26 August 2025

    7.0
    Satisfied except for luggage carts
    • Leisure trip
    • Group
    • Deluxe Queen Suite
    • Stayed 4 nights
    • Submitted via mobile

    Was no luggage carts would not stay here again for this reason

    Stayed in August 2025

  • Reviewed: 26 August 2025

    7.0
    It was good for the price point and very close to the beach
    • Leisure trip
    • People with friends
    • Standard Double Room with Bunk Bed - Gulf Side
    • Stayed 1 night
    • Submitted via mobile

    Seen a few roaches inside of the property

    How close to the beach

    Stayed in August 2025

  • Reviewed: 22 August 2025

    5.0
    Location of hotel was not ideal and the receptionist wasn’t knowledgeable of what could and couldn’t be done.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No on site laundry and receptionist wasn’t helpful with parking pass

    Beach view

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    Decent for the price but probably won’t stay again.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Bunk Bed - Gulf Side
    • Stayed 5 nights
    • Submitted via mobile

    The cleaning crew never brought new towels or did any of the light cleaning that was supposed to be done per the sign the bathroom.

    The location was great. It was near everything.

    Stayed in July 2025

  • Reviewed: 19 August 2025

    6.0
    If you’re looking for a place that doesn’t break the bank, superior service isn’t important, you can tolerate mid-grade
    • Leisure trip
    • Family with young children
    • Standard Double Room with Bunk Bed - Gulf Side
    • Stayed 4 nights
    • Submitted via mobile

    The front desk staff were not helpful. They sent me the wrong direction to my room and told me nothing about how to navigate the several buildings. Locating your room can take 45 minutes. There’s like 4-5 buildings and they never mentioned this, or which one I should go to. They simply pointed around the right side of the building, which was inaccurate. We were on the far left.

    Wide availability of pools, food, and activities. I like the affordability and access to the beach.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    6.0
    Just blan
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The entire place looked like it needed a deep cleaning and make over

    The ocean side

    Stayed in August 2025

  • Reviewed: 19 August 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room with Patio - Gulf Side
    • Stayed 3 nights

    Cleaning service was awful did not get the daily light cleaning service call for towels did not show up. Palmetto bugs in room.

    Location

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    The stove top eyes needed replacing. The bathroom door needed fixing. Need a storage drawer with extra towels and toilet paper. No extra blankets. No parking because of the what was happening. No good for the paying guest.

    Being able to sit and see the ocean.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    6.0
    Loved location and outside but room was very disappointing
    • Leisure trip
    • Group
    • Standard Double Room with Patio - Gulf Side
    • Stayed 3 nights
    • Submitted via mobile

    Room was very bad in need of update. When I asked front desk about a blow dryer, lady was very rude. She said we don’t do blow dryers. People keep jerking them out of walls and stealing them. This would have been nice to know.

    Loved the location and outside

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Good price but needs major upgrades and pest control.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Patio - Gulf Side
    • Stayed 7 nights
    • Submitted via mobile

    We had roaches in our room.

    Beachfront and the price was great.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    5.0
    Passable
    • People with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Someone stole money out of my purse that was in our room.

    It was on the beach

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Good
    • Family with young children
    • Double Room with Bunk Bed - Gulf Side
    • Stayed 1 night
    • Submitted via mobile

    A lot of other guests smoking outside.

    Beach access!

    Stayed in August 2025

  • Reviewed: 16 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Hotel View
    • Stayed 2 nights
    • Submitted via mobile

    Room was definitely out dated. Plugs are coming out the wall. Pipes under the was wrapped in non plumbing tape. Spider website every where

    The hotel is literally on the beach

    Stayed in July 2025

  • Reviewed: 13 August 2025

    7.0
    Good place to stay
    • Leisure trip
    • Family with young children
    • Standard Double Room with Patio - Gulf Side
    • Stayed 2 nights
    • Submitted via mobile

    Small room. Don't have a lot of amenities

    Location is great

    Stayed in August 2025

  • Reviewed: 11 August 2025

    7.0
    I had a wonderful weekend... My husband and I really enjoyed ourselves.
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are a little outdated and there wasn't enough storage place. The bathroom in the room is a little on the small side.

    The hotel is in a great location and I love that the hotel has access to the beach.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds and Hotel View
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom

    The bathrooms need updating the hotel is very nice. There was hair in the bathroom the beds were very comfortable with clean fresh sheets. Limited restaurant menu but good food. Great place to bring your kids

    Stayed in August 2025

  • Reviewed: 10 August 2025

    7.0
    The location and the price and the beach was very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Hotel View
    • Stayed 1 night

    I asked for nice view and quiet but, my view from my room was an old all roof and the whole night from the walkway there is a lady talked all night from the room when we about to go sleep, thats after 9pm

    GTghe location a nd the staff were very good and accomodating

    Stayed in August 2025

  • Reviewed: 8 August 2025

    5.0
    Close to the ocean, clogged shower all week. Probably wouldn’t stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived, the pullout couch bed was out. I quickly realized it was because it was broken and would not close blocking the bathroom entrance. After several minutes of fighting with it, I got it closed. Then we learned our shower was clogged with a bunch of nasty hair and never drained the entire time we were there. Finally, the room above us, appeared to be rearranging their room all day long and then into the night very late. Sounded like tables in bed sliding around. We don’t complain and are very easy to please. I would call this a lower star hotel based on cleanliness and I’m OK with that. I’ll take that for a deal to be oceanfront.

    Property was absolute ocean front. Our front door was feet from the sand.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    7.0
    I’m satisfied
    • Business trip
    • Couple
    • Standard Double Room with Patio - Gulf Side
    • Stayed 2 nights
    • Submitted via mobile

    A little run down

    Location & prices

    Stayed in August 2025

Showing 1 – 25

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