Reviews of Marshall Suites Bainbridge Island, SureStay Collection by BW 3 stars
350 NE High School Rd, Bainbridge, WA 98110-1670, United States
#1 of 1 hotels in Bainbridge
Guests' ChoiceReview score
Based on 530 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
9.1
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Facilities
8.4
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Staff
8.7
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Value for money
8.0
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Free WiFi
8.8
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Reviewed: 5 September 2025
Sandra
United States40 reviews4 helpful votes7.0“Hotel was ok.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bed pillows were very uncomfortable. Had hard time sleeping. The room decor was blasé No personality at all. Breakfast was very minimal but got us by.
Hotel had underground free parking. Location was good.
Stayed in August 2025
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Reviewed: 4 September 2025
Kristen
United States18 reviews9.0“Very comfortable suite experience!”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
More color in room decor, nicer towels, less plastic at breakfast.
Very comfortable room and bed. Nice lobby. Great indoor parking.
Stayed in September 2025
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Reviewed: 2 September 2025
Yevgeniya
United States5 reviews7.0“Decent but a bit overpriced.”- • Leisure trip
- • Couple
- • Two-Room Queen Suite with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The room stank like dirty laundry upon entering it. Aired it out a bit and sprayed some scented spray to overcome the bad smell . I was also disappointed that they didn’t have low carb options for bf. Some eggs or sausage would be nice.
Clean and decent comfort in room, including microwave and fridge
Stayed in August 2025
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Reviewed: 1 September 2025
Liliana
United States13 reviews3 helpful votes8.0“Good place to stay.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Sitting Area - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No gym.
Claire at reception was outstanding! She went out of her way to help me when my husband ill.
Stayed in August 2025
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Reviewed: 31 August 2025
Linn
United States18 reviews1 helpful vote7.0“Great location but room/bed quality not consistent throughout the hotel.”- • Leisure trip
- • Solo traveller
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Room was quiet and facing condos next door, but was dingy and dark, and outdated. Bed was very uncomfortable compared to room we stayed in during a prior visit.
Location is great
Stayed in August 2025
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Reviewed: 31 August 2025
Chris
United States2 reviews8.0Very good- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Need to serve a full breakfast
Comfortable and clean
Stayed in August 2025
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Reviewed: 21 August 2025
Debbie
Mexico7 reviews8.0“Mixed Reviews of Marshall Suites”- • Leisure trip
- • Family with young children
- • Queen Suite with Sofa
- • Stayed 2 nights
- • Submitted via mobile
The breakfast offerings - very high caloric food, no decaffeinated coffee and no milk for the cereal.
The front reception person, Claire, was exceptional. She went over and above to help us, was very friendly and quite patient.
Stayed in July 2025
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Reviewed: 21 August 2025
Kim
United Kingdom67 reviews6 helpful votes8.0“Excellent stop over for the ferries.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
location
Stayed in August 2025
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Reviewed: 10 August 2025
Chuchu
United States1 review7.0Good- • Business trip
- • Group
- • Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The front desk staff could have been more welcoming.
Stayed in August 2025
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Reviewed: 8 August 2025
Aston
United States1 review7.0“This is a good location and the staff was good so I would stay again.”- • Leisure trip
- • Solo traveller
- • Queen Suite with Sofa
- • Stayed 3 nights
- • Submitted via mobile
Trash and dead plants outside front door entrance. Easily solved but no action taken.
Good location. Friendly and helpful staff and housekeeping.
Stayed in August 2025
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Reviewed: 4 August 2025
Bernadette
United Kingdom31 reviews1 helpful vote9.0“Fantastic stay - would recommend”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Ideal location for the wedding we were attending not far from the ferry port The room had great aircon, and was very big - had everything we needed . Also so helpful having complimentary drinks and snacks avalible
Stayed in August 2025
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Reviewed: 1 August 2025
Wastedbits
United States6 reviews3 helpful votes9.0“Very good stay”- • Leisure trip
- • Couple
- • Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The bathroom could use some better maintenance. While everything was functional, it was showing some signs of neglect and before you know it that will be the reason the hotel gets bad reviews from future visitors. Hate to see that happen to a good hotel.
Nice location, extremely spacious room. Overall very nice facility.
Stayed in July 2025
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Reviewed: 28 July 2025
Mary
United States9 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
The place is showing wear, particularly the bathroom floor tile, which needs to be regrouted. Our room smelled "off." I suspect it may be one where a dog had been. Perhaps they should remove the carpeting in rooms where pets are allowed to stay. Housekeeping is only available on demand. They generally only clean the rooms after check-out. HOWEVER, despite this fact AND the fact that we placed a "privacy please" hang tag on the door, on Saturday morning, without knocking, the housekeeper opened the door anyway. She apologized immediately. When I asked why she would open the door with the hang tag, she said, "I thought it was left there by the guests who already checked out." My sister-in-law was given a room that had not been made up at all! We were very late arrivals on the day the management changed to Best Western and that presented the staff with some computer access challenges. We stayed for three nights for a family wedding. There are only two hotels on the island, and this was definitely the better of the two. It was adequate, but the price was high for the quality.
The reception staff, particularly Chris, who checked us in, and Claire, who is friendly, helpful, and most welcoming. Breakfast choices were limited, but the times were generous..
Stayed in July 2025
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Reviewed: 26 July 2025
Richard
United States24 reviews1 helpful vote7.0“Comfortable and clean with spacious room and self serve breakfast station.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
Breakfast was disappointing with processed packaged foods including juice boxes, Jimmy Dean breakfast sandwiches. A lot of street noise being on a main road.
The room was spacious and clean.
Stayed in July 2025
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Reviewed: 26 July 2025
Rebecca
United States9 reviews9.0“I would stay again.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
Door was ajar when we got to room (that was strange). It was clean, just looked a little older.
Bed was comfortable
Stayed in July 2025
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Reviewed: 23 July 2025
Ann
United Kingdom3 reviews8.0“A clean and comfortable hotel and a pleasant stay. The car was safe and easy to access.”- • Leisure trip
- • Couple
- • Queen Suite with Two Queen Beds
- • Stayed 3 nights
The breakfast was very basic but adequate,
The room was particularly large and comfortable.
Stayed in July 2025
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Reviewed: 16 July 2025
Edward
United States2 reviews7.0“Great room, perfect location, but not for the price I paid.”- • Business trip
- • Solo traveller
- • King Suite
- • Stayed 1 night
The price was too much for a modest room.
Space was quite wonderful.
Stayed in July 2025
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Reviewed: 13 July 2025
Katherine
United States9 reviews7.0“I was pleased the property had availability. The room was large with fresh air.”- • Leisure trip
- • Solo traveller
- • Queen Suite with Sofa
- • Stayed 2 nights
- • Submitted via mobile
Food served at breakfast was mediocre. Coffee was not very tasty. Price of room was high.
Location is ideal for Bainbridge Island. Room was bright with fresh air as windows provided a great cross breeze.
Stayed in July 2025
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Reviewed: 11 July 2025
Conrad
United States1 review8.0“Other than it being out if budget it was in a good location”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Our king size bed mattress was very soft & lumpy- maybe time for an upgrade.
Not bad, waffles were good
Stayed in July 2025
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Reviewed: 3 July 2025
Bruce
United States40 reviews1 helpful vote8.0“We really enjoy this facility and staff. We are repeat guests. Little pricey.”- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 3 nights
- • Submitted via mobile
Breakfast needs some hard boiled or scrambled eggs (not powdered). Pillows are too small and soft on beds.
Location, staff and room size as well as room features.
Stayed in July 2025
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Reviewed: 30 June 2025
Anastasia
United States33 reviews2 helpful votes8.0Very good- • Leisure trip
- • Group
- • King Suite
- • Stayed 1 night
The Marshall Suites were a convient location in Winslow. Room was very comfortable.
Stayed in June 2025
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Reviewed: 14 June 2025
Gewan
United States2 reviews9.0“Was my second time! Very practical and great value.”- • Leisure trip
- • Couple
- • Queen Suite with Sofa
- • Stayed 2 nights
- • Submitted via mobile
Style is very simplistic but not bad.
Simple, but clean and spacious.
Stayed in May 2025
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Reviewed: 29 May 2025
Elsa
United States64 reviews4 helpful votes7.0“A Nice Break”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
The internet failed in our room. Staff said it would be fixed, but wasn't while we were there. Exit stairs confusing.
Clean, easy to get to from the ferry, room was spacious. Staff gave us some breakfast food after we arrived even though the service had closed twenty minutes before. We were able to check into our room early without a fee. The room was quiet with the windows closed but not when they were open, but that is beyond the hotels control.
Stayed in May 2025
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Reviewed: 29 May 2025
Renie
United States22 reviews9.0“Light and comfortable”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
1 robe and slippers for 2 guests
Nice view with lots of light starting at the reception/breakfast areas
Stayed in May 2025
