Reviews of Jayleen Clarke Quay Hotel 3 stars

Location good Staff lovely and very helpful

Breakfast was cold And there was a beeping machinery at work each day but that wasn’t their fault

Nice staff

Small room

Really good location

The room is a little small for 4 people

Three star family run hotel with 5 star service. The location for Singapore is top. Superb value for the money. Truly recommended.

Service

Breakfast

Awesome staff, Michel at the reception was very kind and helpful. Was given a what information that we were looking for. Very close to the Chinatown and all the other food courts and shopping areas and also the Gardens by the Bay which was a great escape for a family. I would recommend the property for my friends, surely.

No good curtain and wakeup early in the morning Small room

5 star service and helpfulness from staff.

Great location and the double room was comfortable for a single traveller. They have a lift and 24 hour reception. Very helpful staff.

Room would be very small for a couple and you can't open your bag without putting it on the bed. Bathroom door was dirty and breakfast wouldn't suit everyone, as it is Singaporean (fried rice, noodles etc) rather than cereals etc. Very concerned the fire exit stairway is blocked with lots of stuff, including chairs, bedding, paint pails, large packs of toilet rolls, desks etc. If there was a fire it's unlikely people would get out.

I lived in Singapore quite a few years this budget hotel has Great location, great price !

Nah

The location was great, within walking distance to city and restaurants and public transport. Staff very friendly and helpful.

Room was very small, made for difficult storage of suitcases. Mould in bathroom.

Location is exceptionally good. Rooms are good. Location - 5* and Room - 4*. Rooms are decent but breakfast is not up to the mark. For breakfast I will give 3*.

Breakfast was not good at all. It costs 12 SDG per person, and you need to have it from another facility (within 100 meters) of the hotel. I have requested check-out at 1 PM (before travel date), and the property confirms the same by writing. But on the day of check-out, suddenly they are saying (at 11:30 AM) we need to vacate the room by 12 Noon. This type of behavior is not acceptable. I may not mind if they, in the first place, did not confirm, and even if so, then they should have informed us much earlier.

Really not comfortable very smelly in rooms and wall not clean some stain, air con no cool, Reception woman not happy face 🥴

Hotel location was in the main city center with restaurants and shopping centers very close, Room and other amenities were very good. Bus stop is just a few steps from the hotel and train station is just across the road. Access is few steps from outside the hotel reception through overhead pedestrian bridge with escalator.

The buffet breakfast was good. However, the re-filling of the food menu items took longer and for a few items, they just excused that food is finished even hour and a half from the breakfast closing time. The response of the kitchen/serving staff was rude and disappointing.

Staff was extremely helpful and friendly.

Rooms a little small, but it was adequate.

The room was fine ,comfortable with a good shower. Had to ask for additional pillows but they were provided. The aircon was good and quiet to operate through the night. Room was cleaned everyday and supplies (toiletries etc. which were good quality) provided. Location is excellent with good access to the metro and walking distance to main attractions such as Marina Sands.

Breakfast was at first very poor (particularly f you don't want rice, pasta etc. in the morning but would like a croissant, cake, , cereal and of course proper coffee !!) but having spoken to the lady accountant on the desk who was very responsive and she did provide more variety including cake/croissant from then on (except the coffee which they don't have as such). The room is a little shabby and could do with a makeover and one fire-escape appeared blocked with stuff such as trolleys, step ladder , other sundry detritus. There is a TV but didn't work that well and most of the programs were in Chinese.

Good location but ………

We get a very small bedroom…..We asked with a window and we get a very dirty glass with a view on the wall . You also have no place at all . Like they said at the reception desk , you booked with booking. com, and it’s what we received . You have no reading light at all because the bed is tight beetween a wall and the glass of the shower , then , in the shower, you have (the shower which is OK )the restroom…..you have to seat on the side on the restroom because you have 30 or 35 centimeters and your legs are longer !! The curtains are full of mildew . When you have 2 luggage, it’s a nightmare to move because no place. You have some hangers on a bar. In short, don’t stay here. The breafast is a room in another building and they are so tight that you have not enough food, junk food. Even a young girl ( custumer) cannot have her chocolate spred for her toast , the pot was almost empty and they have not any more. Same thing with the eggs . When I asked for more , it was almost a drama.It’s really a shame to keep this hotel on booking.com At the reception desk , a lady was really helpfull and we appreciate a lot.