The signs say no smoking by the pool, however everyone was smoking by the pool. The upstairs bar staff were very inattentive, leaving empty food plates for ages, not coming to take orders after we have arrived and waited for extended periods to ordered food or drinks Still rate it as a 5 star hotel, I just believe some training is needing in certain areas.

Beautiful views

Stayed in August 2025

There was nothing to criticise.

The property was really clean and everything was kept to high standard.

Stayed in August 2025

I don’t have any negatives. I highly recommend this location. They have a guided tour to the Medina, so you really don’t feel like you’re too far away.

The staff is extremely accommodating. The only service I found was similar was at Hotel Mitsui in Japan. The facilities are beautiful and the jungle theme feels like an oasis in the landscape of the Fez desert. I had a tremendous stay. The hammam was absolutely incredible & the 3 restaurants were worth it as well.

Stayed in July 2025

We really enjoyed our stay in this lovely , calm and peaceful property, we also loved its beautiful architecture

Very nice property and well maintained by the lovely staff

Stayed in July 2025

The gym can be better, no weights at all

Staff, room, food

Stayed in July 2025

Surrounding area

Breakfast, bars, restaurant all excellent

Stayed in May 2025

The service could be a little better but nothing bad.

Really good property, food is delicious.

Stayed in March 2025

It’s far away for the Medina

The hotel is a very luxury hotel with a wonderful view

Stayed in February 2025

All good

Staff and the atmosphere Special thanks to Khalid and Yassin

Stayed in February 2025

Everything

Stayed in January 2025

Excellent stay !

Stayed in January 2025

It feels like there a few thing this hotel still lacks, the Gym wasn't the best and the same for the SPA, the rooms i felt could've been designed and kept better as they don't fully match what you see in the common areas.

Nice hotel in Fes with lovely views and an excellent pool. i've enjoyed my stay, the restaurants were good and the common areas of the hotel are very neatly designed.

Stayed in October 2024

The environment of the hotel is not good.

The rooms are beautiful. Food is good. Staff is friendly.

Stayed in December 2024

As everyone recommended, the rooftop of Hotel Sahrai offers an amazing view of the old town. It was nice to chill at the rooftop bar, and we also enjoyed the jacuzzi which you can book for an hour during your stay. They also have a shuttle bus service to their sister riad, Riad Fes, where you can experience the Moroccan traditional riad atmosphere. I highly recommend experiencing both places: Hotel Sahrai for the view and Riad Fes for the beautiful traditional building.

Stayed in November 2024

Beautiful hotel and rooms, all the restaurants are also great. The hotel staff was very helpful with arranging reservations, tours and taxis. Only a short taxi ride away from the Medina and there are also more restaurants nearby. Would absolutely stay again.

Stayed in November 2024

For the price the staff could be at bit more proactive in offering drinks at the pool or at the restaurant. Food was not special for the price. Heated pool could be nicee

Design of the hotel and the rooms. Staff was very friendly. Breakfast buffet was extensive.

Stayed in November 2024

Nice place to visit

Stayed in August 2024

Drinks were quite expensive, location is not great when you don’t have your own car

We liked the general atmosphere and the beautiful luxurious style of the hotel. Of course, the pool area was the favorite place to be. The entire staff was friendly and service oriented.

Stayed in August 2024

- noise level - limited pool beds - no iron board & iron available

- Pool - Staff - Room

Stayed in August 2024

Wonderfull place and outstanding people!

Stayed in July 2024

I'd say the french restaurant food was nothing special

Fantastic breakfast, with a selection of fruit, cereal, jams, pastries, cakes and cooked breakfast. Everything was fresh and delicious! The pool is magical! We practically spent the whole day at the pool and the water was silky and very refreshing for a hot day! Staff is excellent and the room spacious and very comfortable!

Stayed in July 2024

I like everything

The staff were very hospitable, professional and welcoming. I had to work late while staying there and was grateful for room service until 1am. Breakfast was generous and the rooms were spacious and quiet

Stayed in July 2024

Unfortunately it was a bit noisy in the evening due to the hotel bars. And the hotel charges much more for the shuttle than the airport cabs, just ask at the airport. It cost about 150 dirhams.

I recently stayed at Hotel Sahrai and had a nice experience. The reception staff, especially Siham and Wanda, were very nice and helpful. I appreciated the room upgrade, thank you for that. The breakfast buffet was delicious with a wide variety of fresh, local options. The hotel's restaurant also offered excellent food, but a little pricey. My room was clean, spacious, and beautifully decorated, with a very comfortable bed and a stunning view.

Stayed in May 2024

Pool area with no view and cold water

Great rooftop bar, clean, good fitness room

Stayed in May 2024