Bed wasn’t very comfortable

Easy access. Lovely building, great facilities. Great staff.

Stayed in October 2025

Very thin walls. And creaky Hall floorboards so all guests' movement and conversation was audible. Not sure 'Grand' is the right adjective to use

Excellent location. And very clean. It wasn't expensive

Stayed in October 2025

No room service or food available at 6pm but they do have bar snacks

The location and the hotel itself was beautiful and very comfortable. The breakfast was perfect and an awesome selection of juices. Car park very convenient considering location

Stayed in October 2025

We stayed at The Grand on Sunday for the Level 42 show. Actually, the hotel itself was easy enough to find, but the car park was a bit of a nightmare—you had to wait about 10 minutes because people were queuing up and getting confused about where to go. Inside, check-in wasn’t super clear either, but the room was nice and tidy. Breakfast was hit or miss—great continental options but a disappointing English breakfast. The staff were really kind at dinner, but you weren’t thrilled about the 12% service charge for the meal.

It was very close to where we wanted to be

Stayed in October 2025

Only 1 lift was working, room was very cold

Good location, comfortable bed

Stayed in October 2025

More options for vegetarians, there were no veg sausages or mushrooms. Fruit juice was unpleasant.

Twin rooms instead of doubles is great when sharing with a friend. Brilliant location. Clean, quiet enough. Good breakfast, lovely hash browns, tomatoes, egg, Cereal, fruit yoghurt. Hassle free booking and check in.

Stayed in September 2025

Customer care was poor. On the phone and at reception. I could hear everything the person in the next room said.

I did not have breakfast.

Stayed in October 2025

Slow wi-fi ... esoteric heating

Great location, very friendly, helpful staff

Stayed in October 2025

- the shower facilities were poor. Little to no pressure for the shower head. - mattress felt very old, you could feel the springs digging in. - the speakers on the TV had gone, had to listen to it very quietly to avoid the crackles. - although a car park was recommended, and we paid the hotel to stay there, the shutters would not work. This happened for nearly everyone trying to to exit! - smell of cannabis throughout the corridor where our room was situated.

The location of this hotel was perfect. There was a nearby car park the staff recommended for us to use.

Stayed in October 2025

Room was below average, in desperate need of renovation. Double bed which was actually two singles pushed together which kept moving and separating in the night. Booked for business under business name and even though requested hotel refused to give a business invoice.

Location was perfect

Stayed in September 2025

Check in was not that personal or friendly, not that attentive

Bed was comfortable

Stayed in October 2025

The room is quite dark ! Not very nice view unfortunately!

Mostly as seen in pics,good location,good price, pleasent staff.

Stayed in October 2025

Attitude of front desk staff was very mixed. Bedroom decor not very attractive. Breakfast food not very hot.

Location, for city centre and Hippodrome. Staff serving at breakfast were very helpful.

Stayed in October 2025

The balcony outside (not possible to enter) was full of cigarette buds.

Stayed in September 2025

Great location and the parking was close by. The reception area was really nice and the staff who checked us in were great. Parking was right next door. We will definitely use this hotel again when visiting.

Stayed in October 2025

The lift had a very annoying robot voice

Breakfast was very good

Stayed in September 2025

Maye the bathroom could be updated but this is not a problem. Maybe some in-room information of how to get on the wi-fi would be useful.

I have stayed at the Grand a few times now so I know what to expect. I return regularly and am very happy with it.

Stayed in October 2025

The view out of the window was a brick wall but we didn't spend much time in the room so it was of no consequence.

Basic but clean room.

Stayed in September 2025

Great clean hotel perfect location and nice and quiet

Stayed in October 2025

Great location, helpful staff. Room was clean

Stayed in October 2025

Price was quite high for what you got, walls very thin noise was an issue. Hairdryer wasn't cleansed and knocked off every two minutes. Window did catch the wind and made a slight noise.

Hotel is beautiful with lovely decors and style. Big room with a very comfortable bed, friendly staff, Bathroom was superb and the products were very nice, big tv, lifts and plenty of seating downstairs in the bar.

Stayed in October 2025

The beds were awful. Needs new mattresses and duvet didn’t fully cover the bed which was two singles pushed together. It meant that to be comfortably warm under the covers then one person had to lie over the place the beds were joined.

Location! General decor

Stayed in October 2025

No remarks

I didn’t have any breakfast

Stayed in October 2025

The mattress on the bed was very uncomfortable.

Great location, friendly staff and lovely decor.

Stayed in September 2025