Would have liked to eat in restaurant in the evening - closed. However we were able to get bar food so was ok

Good location, clean and tidy, quiet so we slept well

Stayed in August 2025

Free parking

Location ok breakfast choice good

Stayed in August 2025

Bit noisy at times

Walking distance to seafront & Shopping outlet

Stayed in September 2025

Breakfast was not a good experience. Seemed like there was a lack of staff, lots of tables waiting to be cleared which led to a queue to be seated. The couple of waiters/waitresses that were working were trying their best, there just wasn't enough of them. The situation was made worse by 3 Faulty Towers characters (no joke) walking around trying to entertain, perhaps more actual restaurant staff would have been a wiser idea. Breakfast ingredients were cheap. There was a lack of a lot of items which again seemed to stem from a lack of staff. We felt sorry for the staff working that morning as they were doing the best they could.

Front desk staff were very friendly, helpful and welcoming. Restaurant staff at breakfast were undermanned but trying their best to help everyone.

Stayed in August 2025

The air con didn’t work properly and the room got very warm, very quick.

The location was spot on especially as we had our Labrador with us, the field opposite the hotel was brilliant for early morning/ late night walks.

Stayed in August 2025

Window in bathroom

Nice big room

Stayed in August 2025

No restaurant on site, limited parking

Check in was good, made us a breakfast to go, nice little pool and sauna.

Stayed in August 2025

N/a

Clean tidy and the staff were very friendly

Stayed in August 2025

Most of the staff could barely manage a smile - some literally never smiled, even at front desk or at breakfast. Very surprising for an IHG hotel Exceptions are Sam and Jack at the bar/restaurant, they were fantastic Food kept running out at the buffer breakfast

Great leisure facilities - steam room, sauna, pool and jacuzzi Great location Great with kids - there are drawing facilities everywhere, kids eat for free

Stayed in August 2025

Nothing

Everyone is friendly and polite very welcoming short stay and I liked my view from the window everything was within walking distance to

Stayed in August 2025

Noise in mornings when laundry was collected.Hard pillows!

Parking on site. Decent breakfast

Stayed in August 2025

I did find small amounts of dust but not enough that upset me

I loved the facilities and everything that came with the room

Stayed in July 2025

Due to the pressure of time to catch the Morning Ferry

Stayed in August 2025

Pillows were a bit lumpy, and there was a staff access door right next to our room which banged loudly in the mornings when staff were in and out, maybe a slow door closer installed would help. The key got reset everyday so we always ended up having to go back downstairs to have it redone by reception to gain access to our room.

Perfect location for an event on the seafront, staff were all very friendly and helpful throughout. Parking is a big bonus and reasonably priced. Shower was nice and powerful, towels nice and big.

Stayed in August 2025

Warm welcome everywhere. Great location!

Stayed in August 2025

Very expensive- price hiked because of festival so paid it but would look elsewhere next year, just too expensive

fab hotel and facilities

Stayed in August 2025

How the price is hiked up ridiculously!

Good facilities and close proximity to Victorious Festival.

Stayed in August 2025

The room (twin) was tiny too much furniture in it , you don’t need to extra chair and table with the huge TV unit, the air con didn’t work they give you a small fan. Not enough breakfast staff on , people were being seated at dirty tables as clean up wasn’t efficient. They also hiked up the prices due to the bank hol and festival , not unexpected but the 3 days were near to £900 and not value for money.

Very well located for town, beach & specifically victorious festival.

Stayed in August 2025

I don’t think there is anything that we disliked

The property itself was clean, the rooms were comfortable, fairly modern and in a great location. The staff were friendly and welcoming and the food was great.

Stayed in August 2025

The restaurant food and service was very disappointing. We had to order our drink, starter, main course and dessert altogether when the waiter came to take the order. As we didn’t know if we’d have room for a dessert we didn’t order one. We had to pay for all the above before it was cooked and we ate it. The starters were cleared away and the mains were bought straight out. They had obviously been cooked for a while and were sat in the kitchen waiting for us to finish our starters. We had Gluten free pasta which was cooked in a tomato sauce that looked and tasted as if it had come from a jar from Asda, we ordered extra toppings one had pulled pork and the other smoked bacon. If we hadn’t ordered them it would have been just pasta and sauce with two small shavings of Parmesan. We didn’t sleep well as the double mattress was dipped in the middle and we kept rolling together.

Air conditioning was on when we arrived, we were able to turn it off when it got too cold. Hotel was close to the maritime museum which is why we came to Portsmouth. Toiletries in bathroom were luxurious.

Stayed in August 2025

The air con was broken in all of the rooms which was one of the search criteria for me booking there, we were given a table top fan which really is not an acceptable alternative. The tea making area in the room was filthy. The leisure centre facilities were a bit grotty, noticeable debris and build up between the slats in the sauna...gross. something else that was not functional was the hot tub.... Breakfast was standard and a good selection but given we paid £250 per night for a below average room I was really disgusted that I then had to pay further £12 per night for the breakfast.... I honestly might complain directly to the company as I feel like there's multiple issues with what I was promised Vs what was delivered.

The bed was comfy and check in we were given free ice cream

Stayed in August 2025

Air conditioning in room was not working ,but as weather was not exceptionaly hot did not make any difference to the comfort of our stay

Breakfast was superb , hot ,plenty of variety , definitely exceeded expectations !!

Stayed in August 2025

People slamming doors at silly o'clock at night and in the morning

Location

Stayed in August 2025

Easy distance to town and University

Stayed in July 2025