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Reviews of Hôtel Château de l'Hermitage 3 stars

8 rue du parc, 95300 Pontoise, France

#13 of 21 hotels in Pontoise

Guests' Choice

Review score

Based on 32 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 19 July 2025

    7.0
    Peaceful but low key chateau with views towards Paris
    • Leisure trip
    • Couple
    • Prestige Suite Golf
    • Stayed 1 night
    • Submitted via mobile

    Weird area - seemed a bit like an industrial estate on the edge of a golf course.

    Slightly shabby but with character. Dinner on terrace was enjoyable. We had a gorgeous big room with lovely bathroom.

    Stayed in July 2025

  • Reviewed: 5 June 2025

    9.0
    Superb
    • Couple
    • Prestige Forest Twin
    • Stayed 1 night
    • Submitted via mobile

    If you receive a really good reception friendly and welcoming it makes for a good stay. The receptionist was excellent 8

    Stayed in June 2025

  • Reviewed: 4 April 2025

    7.0
    Nice place, but be sure to verify if the watersupply is present/active.
    • Business trip
    • Couple
    • Forest Prestige Room
    • Stayed 1 night

    A sign indictating the location of the hotel would when arriving by car will help (= missing !!!) The only big disappointment was: No water in the morning! There was a totally unannounced cut of the water supply. So taking a shower or wet shaving was impossible.

    Nice location, although a sign indictating the location of the hotel would help (= missing !!!). The hotel is very nicely situated. And the staff members are really nice! Excellent breakfast.

    Stayed in March 2025

  • Reviewed: 16 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Prestige Forest Twin
    • Stayed 1 night
    • Submitted via mobile

    We had a good breakfast and the lady in charge was extremely helpful

    Stayed in February 2025

  • Reviewed: 4 December 2024

    8.0
    Good location. Great staff, helpful and friendly.
    • Business trip
    • Solo traveller
    • Forest Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    Staff very friendly and helpful

    Stayed in December 2024

  • Reviewed: 28 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Prestige Forest Twin
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was in need of repair. The toilet role holder came off the wall and the shower gel fell out of it's holder on to my husbands foot causing a cut..

    Lovely bedroom

    Stayed in June 2024

  • Reviewed: 7 December 2023

    7.0
    A good stop over. Friendly staff and good food
    • Leisure trip
    • Family with young children
    • Forest Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    I arrived at night and it wasn’t easy to find Expensive for the pets 30 euros and not even a dog bed or a water bowl

    The room was confortable , good size and pretty. Good bathroom

    Stayed in December 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Prestige Forest Twin
    • Stayed 2 nights
    • Submitted via mobile

    No room coffee & no hair dryer.

    Nice location a bit hard to find.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    7.0
    It was ok… nothing horrendous but nothing memorable either
    • Business trip
    • Group
    • Prestige Golf Double
    • Stayed 1 night
    • Submitted via mobile

    Beds creak like mad, seriously annoying and bin men doing the bin run under the bedroom window for half hour at 5:30 this morning! Breakfast was rubbish and €15 each was very steep for pa-choc and a coffee

    Location is nice, looks lovely.

    Stayed in October 2023

  • Reviewed: 23 July 2023

    9.0
    Romantic countryside location in the hills of Pontoise
    • Leisure trip
    • Couple
    • Prestige Suite Golf
    • Stayed 5 nights

    We received a very warm welcome on our arrival and all the staff during our stay were very courteous and kind, always giving extra effort above and beyond our expectations to ensure our stay was perfect and enjoyable. They also gave us helpful tips on places to visit in the local area. We ate dinner a few times during our stay, and the food was always creatively presented and tasted excellent, cooked to a high standard and often better than the same dishes offered in Paris. It was served in a very pleasant setting, outside under the trees. The breakfast was also lovely with a good selection of bread & pastries, fresh fruit juices, jam, honey, meat and cheese. The coffee was superb and you could also choose to have your eggs as an omelette or fried. Our room was large and spacious with lots of natural light coming from the tall windows, overlooking the trees and with views far across the valley. We appreciated having lots of cupboard space to store our clothes during the stay. The bathroom was also spacious with a bath and separate shower, with fluffy towels and a complimentary bathrobe. The bed was comfortable too, with an extra pillow if needed. The hotel is located on top of a hill, very quiet and calm and really nice for those wanting to come and relax. We took the opportunity of using the excellent e-bikes provided by the hotel and enjoyed a few days exploring the nearby towns and countryside. The village of Pontoise is only a 5min drive away, or a 30min walk if you are travelling without a car. Honestly, everything was perfect and we could not have wished for a better stay. We would highly recommend this location to other travellers!

    Stayed in July 2023

  • Reviewed: 21 July 2023

    8.0
    Very nice, highly recommended
    • Business trip
    • Solo traveller
    • Prestige Forest Twin
    • Stayed 1 night
    • Submitted via mobile

    I was up in the attic and it was very warm with little windows, a fan would have been nice

    The staff were very friendly and the dinner was very good & tasty , it was a warm night and we sat outside ..

    Stayed in July 2023

  • Reviewed: 26 February 2023

    8.0
    it was fine, the park was lovely and peaceful
    • Leisure trip
    • Couple
    • Golf Prestige Room
    • Stayed 1 night

    didn't have breakfast but had dinner - very mediocre choice of wines was poor

    Stayed in February 2023

  • Reviewed: 20 September 2022

    8.0
    Friendly
    • Leisure trip
    • Family with young children
    • Prestige Forest Twin
    • Stayed 1 night

    The room had no kettle and no fridge which was a little disappointing, but perhaps this is more of a requirement if you're English! Otherwise it was good.

    The building was beautiful and the staff were really lovely. We ate dinner there too which was good - although a small menu. It was located well for us as we wanted something on the way to Paris after we left Peronne, but maybe not well located for much.

    Stayed in September 2022

  • Reviewed: 19 June 2025

    2.0
    Bad experience….
    • Business trip
    • Solo traveller
    • Golf Prestige Room
    • Stayed 2 nights
    • Submitted via mobile

    Remote location, not easy to reach . They give me a room in the south top part, very hot, no air conditioning in the whole place which I understand but also no ventilator available! Opening the windows makes a lot of bugs comes in. The curtain was very small and I was awake at 5 am from the light. Spiders all over the place, I was sting by one. The under sheet was a cheap ikea ( plastic) which made the whole sleeping experience in this weather horrible

    Stayed in June 2025

  • Reviewed: 2 December 2024

    4.0
    Disappointed, given the fabulous building and grounds. It could be so good.
    • Leisure trip
    • Couple
    • Prestige Golf Double
    • Stayed 1 night
    • Submitted via mobile

    More shabby than chic, missing shower screen and random rugs, property’s decor is tired and the lack of overnight staff in a remote wooded environment feels uncomfortable. No restaurant or bar available may as well gone to Airbnb and had more facilities. Breakfast poor for price, supposed to cook eggs on demand but no staff around to ask.

    Grand windows

    Stayed in December 2024

  • Reviewed: 18 September 2024

    1.0
    Very poor
    • Leisure trip
    • Group
    • Prestige Suite Golf
    • Stayed 1 night

    DID NOT STAY!!! We could not get in because door was locked and no one answered the phone.

    Stayed in September 2024

  • Reviewed: 10 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Golf Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    Old. Floors creaking. Sagging in one room. Lots of stairs. One room had a tub no shower.

    Location

    Stayed in June 2024

  • Reviewed: 2 September 2023

    5.0
    "Auberge" de l'Hermitage
    • Leisure trip
    • Couple
    • Prestige Suite Golf
    • Stayed 3 nights
    • Submitted via mobile

    I noticed several points that could benefit, if addressed, the overall experience: - The main entry door of the chateau is rubbing against the title floor of the entry way which makes it hard to open and close leading guests to slam it hard, generating an unwelcoming rumble through the chateau. - On Thursdays, the delivery truck arrives sometime before 6:00am. The beeping sound of a truck backing up along with the associated noises of downloading the goods, moving them with an electric dolly on an uneven surface generate an unexpected early morning unpleasant wake-up call just under your bedroom windows. - Both the bedroom and the bathroom could benefit from having paper tissues available to guests. - A small trash can in the bedroom would be a good addition. - The breakfast is very disappointing. In a place where the nearby villages offer a large choice of excellent artisan croissants and pain of chocolats, the ones served feel like they come from a local cheap supermarket or a croissant in a can. Same with the orange juice that could have been made fresh. - The dîner menu offers some excellent dishes, but it is the same menu every evening, which is quite disappointing when you stay several days as we did. Given that the short dish offering list includes several choices of hamburgers, it is a bit of a setback in a country known for its culinary richness and from a chateau.

    Both bedroom and bathroom are very spacious, clean and welcoming. The surroundings are nice and nested in a very quiet location with the caveat mentioned below. The view of the chateau on the site can give the impression of a high-class offering, but the reality is quite tuned down and not reflected by what you see.

    Stayed in September 2023

  • Reviewed: 16 July 2023

    1.0
    Bed bugs. We arrived around midnight, exhausted and went straight to bed. Woke up to painful insect bites and to our hor
    • Leisure trip
    • Couple
    • Forest Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    This was the hotel experience of my life. Bed bugs in the rooms.

    Not much.

    Stayed in July 2023

  • Reviewed: 26 April 2023

    5.0
    The hotel was ok for a very short term stay but next time I would most probably select another one
    • Business trip
    • Solo traveller
    • Prestige Forest Twin
    • Stayed 2 nights
    • Submitted via mobile

    The room a bit dusty, the furniture outdated but in line with the name "chateau". The most bothering issue was the smell from the kichen in the room.

    The breakfast was very good with a good choice and stuff very polite. The hotel is very quiet, northing noisy around just the nature.

    Stayed in April 2023

  • Reviewed: 5 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Prestige Suite Golf
    • Stayed 1 night
    • Submitted via mobile

    Large comfortable room with great view

    Stayed in March 2023

  • Reviewed: 1 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Prestige Forest Twin
    • Stayed 2 nights
    • Submitted via mobile

    Love, love, loved our accommodation. We initially wanted to stay in Auvers, but was booked out. Got onto Bookings that same day and found Hotel Chateau de l Hermitage. How grateful are we that fate dealt us this stay. Our room in the Chateau was lovely and old world. Huge windows and shutters opened to lovely gardens. Room was decorated beautifully. Bathroom was lovely. Bedding was comfortable. Room was large, clean and wonderfully quiet. Grounds were also heavenly. Breakfast both mornings were yummy. The staff were lovely and helpful. Our favourite accommodation for the three weeks we were in France. Thank you from two happy Australians.

    Stayed in August 2022

  • Reviewed: 14 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Prestige Golf Double
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Prestige Golf Double
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

Showing 1 – 25

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