8 rue du parc, 95300 Pontoise, France
#13 of 21 hotels in Pontoise
Guests' ChoiceBased on 32 hotel reviews
7.9Cleanliness
8.3
Comfort
8.1
Location
8.3
Facilities
7.9
Staff
8.9
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 19 July 2025
Sue
United KingdomWeird area - seemed a bit like an industrial estate on the edge of a golf course.
Slightly shabby but with character. Dinner on terrace was enjoyable. We had a gorgeous big room with lovely bathroom.
Stayed in July 2025
Reviewed: 5 June 2025
Andy
United KingdomIf you receive a really good reception friendly and welcoming it makes for a good stay. The receptionist was excellent 8
Stayed in June 2025
Reviewed: 4 April 2025
Werner
NetherlandsA sign indictating the location of the hotel would when arriving by car will help (= missing !!!) The only big disappointment was: No water in the morning! There was a totally unannounced cut of the water supply. So taking a shower or wet shaving was impossible.
Nice location, although a sign indictating the location of the hotel would help (= missing !!!). The hotel is very nicely situated. And the staff members are really nice! Excellent breakfast.
Stayed in March 2025
Reviewed: 16 February 2025
Woolnough-rai
FranceWe had a good breakfast and the lady in charge was extremely helpful
Stayed in February 2025
Reviewed: 4 December 2024
Ray
IrelandStaff very friendly and helpful
Stayed in December 2024
Reviewed: 28 June 2024
Margaret
United KingdomThe bathroom was in need of repair. The toilet role holder came off the wall and the shower gel fell out of it's holder on to my husbands foot causing a cut..
Lovely bedroom
Stayed in June 2024
Reviewed: 7 December 2023
Eny-cristina
United KingdomI arrived at night and it wasn’t easy to find Expensive for the pets 30 euros and not even a dog bed or a water bowl
The room was confortable , good size and pretty. Good bathroom
Stayed in December 2023
Reviewed: 22 October 2023
Masoud
United KingdomNo room coffee & no hair dryer.
Nice location a bit hard to find.
Stayed in October 2023
Reviewed: 19 October 2023
Gavin
United KingdomBeds creak like mad, seriously annoying and bin men doing the bin run under the bedroom window for half hour at 5:30 this morning! Breakfast was rubbish and €15 each was very steep for pa-choc and a coffee
Location is nice, looks lovely.
Stayed in October 2023
Reviewed: 23 July 2023
Anita
NetherlandsWe received a very warm welcome on our arrival and all the staff during our stay were very courteous and kind, always giving extra effort above and beyond our expectations to ensure our stay was perfect and enjoyable. They also gave us helpful tips on places to visit in the local area. We ate dinner a few times during our stay, and the food was always creatively presented and tasted excellent, cooked to a high standard and often better than the same dishes offered in Paris. It was served in a very pleasant setting, outside under the trees. The breakfast was also lovely with a good selection of bread & pastries, fresh fruit juices, jam, honey, meat and cheese. The coffee was superb and you could also choose to have your eggs as an omelette or fried. Our room was large and spacious with lots of natural light coming from the tall windows, overlooking the trees and with views far across the valley. We appreciated having lots of cupboard space to store our clothes during the stay. The bathroom was also spacious with a bath and separate shower, with fluffy towels and a complimentary bathrobe. The bed was comfortable too, with an extra pillow if needed. The hotel is located on top of a hill, very quiet and calm and really nice for those wanting to come and relax. We took the opportunity of using the excellent e-bikes provided by the hotel and enjoyed a few days exploring the nearby towns and countryside. The village of Pontoise is only a 5min drive away, or a 30min walk if you are travelling without a car. Honestly, everything was perfect and we could not have wished for a better stay. We would highly recommend this location to other travellers!
Stayed in July 2023
Reviewed: 21 July 2023
Danny
United KingdomI was up in the attic and it was very warm with little windows, a fan would have been nice
The staff were very friendly and the dinner was very good & tasty , it was a warm night and we sat outside ..
Stayed in July 2023
Reviewed: 26 February 2023
Julia
Francedidn't have breakfast but had dinner - very mediocre choice of wines was poor
Stayed in February 2023
Reviewed: 20 September 2022
Sonia
United KingdomThe room had no kettle and no fridge which was a little disappointing, but perhaps this is more of a requirement if you're English! Otherwise it was good.
The building was beautiful and the staff were really lovely. We ate dinner there too which was good - although a small menu. It was located well for us as we wanted something on the way to Paris after we left Peronne, but maybe not well located for much.
Stayed in September 2022
Reviewed: 19 June 2025
Miral
NetherlandsRemote location, not easy to reach . They give me a room in the south top part, very hot, no air conditioning in the whole place which I understand but also no ventilator available! Opening the windows makes a lot of bugs comes in. The curtain was very small and I was awake at 5 am from the light. Spiders all over the place, I was sting by one. The under sheet was a cheap ikea ( plastic) which made the whole sleeping experience in this weather horrible
Stayed in June 2025
Reviewed: 2 December 2024
Tufton
United KingdomMore shabby than chic, missing shower screen and random rugs, property’s decor is tired and the lack of overnight staff in a remote wooded environment feels uncomfortable. No restaurant or bar available may as well gone to Airbnb and had more facilities. Breakfast poor for price, supposed to cook eggs on demand but no staff around to ask.
Grand windows
Stayed in December 2024
Reviewed: 18 September 2024
Jane
United StatesDID NOT STAY!!! We could not get in because door was locked and no one answered the phone.
Stayed in September 2024
Reviewed: 10 July 2024
Billydie
United StatesOld. Floors creaking. Sagging in one room. Lots of stairs. One room had a tub no shower.
Location
Stayed in June 2024
Reviewed: 2 September 2023
Philippe
FranceI noticed several points that could benefit, if addressed, the overall experience: - The main entry door of the chateau is rubbing against the title floor of the entry way which makes it hard to open and close leading guests to slam it hard, generating an unwelcoming rumble through the chateau. - On Thursdays, the delivery truck arrives sometime before 6:00am. The beeping sound of a truck backing up along with the associated noises of downloading the goods, moving them with an electric dolly on an uneven surface generate an unexpected early morning unpleasant wake-up call just under your bedroom windows. - Both the bedroom and the bathroom could benefit from having paper tissues available to guests. - A small trash can in the bedroom would be a good addition. - The breakfast is very disappointing. In a place where the nearby villages offer a large choice of excellent artisan croissants and pain of chocolats, the ones served feel like they come from a local cheap supermarket or a croissant in a can. Same with the orange juice that could have been made fresh. - The dîner menu offers some excellent dishes, but it is the same menu every evening, which is quite disappointing when you stay several days as we did. Given that the short dish offering list includes several choices of hamburgers, it is a bit of a setback in a country known for its culinary richness and from a chateau.
Both bedroom and bathroom are very spacious, clean and welcoming. The surroundings are nice and nested in a very quiet location with the caveat mentioned below. The view of the chateau on the site can give the impression of a high-class offering, but the reality is quite tuned down and not reflected by what you see.
Stayed in September 2023
Reviewed: 16 July 2023
Manu
NetherlandsThis was the hotel experience of my life. Bed bugs in the rooms.
Not much.
Stayed in July 2023
Reviewed: 26 April 2023
Ivana
SlovakiaThe room a bit dusty, the furniture outdated but in line with the name "chateau". The most bothering issue was the smell from the kichen in the room.
The breakfast was very good with a good choice and stuff very polite. The hotel is very quiet, northing noisy around just the nature.
Stayed in April 2023
Reviewed: 5 March 2023
Heath
United KingdomLarge comfortable room with great view
Stayed in March 2023
Reviewed: 1 October 2022
Michael
AustraliaLove, love, loved our accommodation. We initially wanted to stay in Auvers, but was booked out. Got onto Bookings that same day and found Hotel Chateau de l Hermitage. How grateful are we that fate dealt us this stay. Our room in the Chateau was lovely and old world. Huge windows and shutters opened to lovely gardens. Room was decorated beautifully. Bathroom was lovely. Bedding was comfortable. Room was large, clean and wonderfully quiet. Grounds were also heavenly. Breakfast both mornings were yummy. The staff were lovely and helpful. Our favourite accommodation for the three weeks we were in France. Thank you from two happy Australians.
Stayed in August 2022
Reviewed: 14 September 2023
Andrew
NetherlandsThere are no comments available for this review
Stayed in September 2023
Reviewed: 7 September 2023
Jolanda
United KingdomThere are no comments available for this review
Stayed in September 2023
Showing 1 – 25
Alpe di Siusi, Italy
Florianópolis, Brazil
Constanţa, Romania
Rome, Italy
Gondorf, Germany
Halle an der Saale, Germany
Lenno, Italy
Spencer, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content