Reviews of Hôtel AKENA Biarritz - Grande plage 3 stars
19 Avenue De La Reine Victoria, 64200 Biarritz, France
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Reviewed: 9 October 2025 · Stayed in October 2025
Verified reviewReviewed: 6 October 2025 · Stayed in October 2025
Verified reviewWelcoming staff, excellent breakfast, comfortable rooms, great position.
Dear Madam, Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to know you enjoyed your stay with us, and it’s wonderful to hear that our team helped make your visit a memorable one. We look forward to welcoming you again on your next trip to Biarritz. Best regards, Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Madam, Thank you so much for your kind words and for taking the time to share your experience. We are truly delighted to know you enjoyed your stay with us, and it’s wonderful to hear that our team helped make your visit a memorable o… Show more
Reviewed: 6 October 2025 · Stayed in September 2025
Verified reviewReviewed: 29 September 2025 · Stayed in September 2025
Verified reviewThe location is very good, very close to the beach and the main attraction points. The breakfast was excellent, the atmosphere is very cozy and the reception and staff are all welcoming.
Do NOT open the windows because you will get eaten alive by mosquitoes (our own fault, not the hotel's).
Dear Sir, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay and appreciated the welcoming atmosphere at our hotel. Your comments about the mosquitoes are helpful, and we appreciate your understanding that this is a common challenge in coastal areas. We hope to welcome you back soon. Best regards Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Sir, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay and appreciated the welcoming atmosphere at our hotel. Your comments about the mosquitoes are helpful, and we appreciate… Show more
Reviewed: 25 September 2025 · Stayed in July 2025
Verified reviewReviewed: 25 September 2025 · Stayed in September 2025
Verified reviewComfy clean, modern, friendly, helped me park my bike (bicycle) in the underground car park. Breakfast buffet was great as well. Good stay, nothing to complain about at all
Dear Sir, Thank you very much for sharing your exceptional experience with us. We are delighted to know you had a pleasant stay and truly appreciate your kind words about our hotel and team. It was a pleasure to welcome you, and we hope to see you again on your next visit to Biarritz. Best regards, Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Sir, Thank you very much for sharing your exceptional experience with us. We are delighted to know you had a pleasant stay and truly appreciate your kind words about our hotel and team. It was a pleasure to welcome you, and we hope to… Show more
Reviewed: 25 September 2025 · Stayed in August 2025
Verified reviewReviewed: 25 September 2025 · Stayed in September 2025
Verified reviewNice relaxed atmosphere Good comfortable room Good breakfast choice
It’s situated in a quiet area which is good but there are no shops cafes or restaurants close by.
Dear Madam, Thank you very much for sharing your experience and for your kind words about your recent stay with us. We are delighted to know that you enjoyed your time at our hotel. We appreciate your feedback regarding the location, and we understand that being slightly removed from shops and restaurants may not suit everyone's preferences. If you choose to visit us again, our team would be happy to provide recommendations and directions to nearby amenities to make your stay even more comfortable. Thank you again for choosing us for your trip to Biarritz. We hope to welcome you back in the future. Best regards, Hôtel Akena Biarritz
Dear Madam, Thank you very much for sharing your experience and for your kind words about your recent stay with us. We are delighted to know that you enjoyed your time at our hotel. We appreciate your feedback regarding the location, and… Show more
Reviewed: 24 September 2025 · Stayed in September 2025
Verified reviewCharming boutique hotel in a beautiful location . Very welcoming staff and great breakfast
Not much. Parking was a tight.
Dear Sir, Thank you very much for sharing your wonderful feedback. We're delighted to hear that you enjoyed your stay with us and appreciated our team. Your kind words mean a lot to us. We also note your comment about the parking and appreciate your understanding—please know that we are always looking for ways to improve our guests’ experience. We hope to welcome you back on your next visit to Biarritz. Best regards, Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Sir, Thank you very much for sharing your wonderful feedback. We're delighted to hear that you enjoyed your stay with us and appreciated our team. Your kind words mean a lot to us. We also note your comment about the parking and a… Show more
Reviewed: 21 September 2025 · Stayed in September 2025
Verified reviewGreat location not far from the beach, restaurants and bars. Staff were friendly and helpful. Breakfast was very good. Bed was very comfortable .
Room was basic and lacking in plug sockets. No mirror in bedroom. Air conditioning unit stopped frequently so often it was hot in the room.
Dear Madame, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay overall and that our location and team contributed positively to your experience. We appreciate you bringing the issues regarding the room amenities and air conditioning to our attention. Please accept our apologies for any inconvenience this caused. Your comments are very important to us, and we will review these points with our team to see how we can improve for future guests. We hope to have the opportunity to welcome you back again soon. Best regards, Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Madame, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay overall and that our location and team contributed positively to your experience. We appreciate you bringing the… Show more
Reviewed: 16 September 2025 · Stayed in August 2025
Verified reviewReviewed: 16 September 2025 · Stayed in September 2025
Verified reviewReviewed: 15 September 2025 · Stayed in September 2025
Verified reviewGood location, 5 minute walk to the beach. It was clean and has the basic necessities but no fridge in room. It is reasonably priced and very helpful and friendly staff. Probably a 3 star hotel. They offer a nice breakfast for extra charge but did not charge me when I only had coffee.
Dear Sir, Thank you very much for taking the time to share your feedback. We’re glad to hear that you were quite satisfied with your stay and appreciate your recommendation. Your comments regarding the amenities are noted, and we are always looking for ways to improve the experience for our guests. It’s wonderful to know that our team could help make your visit enjoyable. We hope to welcome you back for another stay in the future. Best regards, Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Sir, Thank you very much for taking the time to share your feedback. We’re glad to hear that you were quite satisfied with your stay and appreciate your recommendation. Your comments regarding the amenities are noted, and we are alway… Show more
Reviewed: 15 September 2025 · Stayed in September 2025
Verified reviewReviewed: 12 September 2025 · Stayed in September 2025
Verified reviewGreat location near Grand Plage, bakeries, grocery store and laundromat. Drink voucher available if you stayed 2 nights and didn’t have your towels changed. Parking on site but pricey.
Breakfast room staff needed to do a better job keeping up with clearing tables and ensuring the small supply of scrambled eggs and fruit cocktail was replenished. One of the receptionists was more concerned with finishing her cigarette outside even though she saw us standing at the front desk.
Dear guest , Thank you for sharing your feedback and for choosing our hotel during your stay in Biarritz. We're pleased to hear that our location contributed to a positive experience for you. We sincerely apologize for the issues you encountered with our breakfast service and at reception. Your comments regarding the attentiveness of our staff and the availability of breakfast items are very important to us, and we are addressing these points with our team to ensure improvements are made. We value your input as it helps us enhance our guest experience. If you have any further concerns or wish to discuss your stay in more detail, please feel free to contact us directly. Best regards, Hôtel Akena Biarritz
Dear guest , Thank you for sharing your feedback and for choosing our hotel during your stay in Biarritz. We're pleased to hear that our location contributed to a positive experience for you. We sincerely apologize for the issues you … Show more
Reviewed: 10 September 2025 · Stayed in September 2025
Verified reviewLocation and style
Reviewed: 10 September 2025 · Stayed in September 2025
Verified reviewclean room on the top floor
Reviewed: 9 September 2025 · Stayed in September 2025
Verified reviewGreat location near beach and restaurants. Number 11 bus takes you there from airport in 15mins. Clean and comfortable facilities and friendly staff. Breakfast available at extra cost.
Nothing
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewEverything. Best price for what U get. Common areas very nice. The beds so comfy and clean. Nice thick duvet and fluffy pillows .would stay again.
Nothing. For the price and location, it was perfect
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewGreat location and cool lobby which is almost like a bar / cafe area to spend time, could store bags for the day
Rooms a bit basic for the price and quite noisy
Dear Madam, Thank you for taking the time to share your feedback with us. We're glad to know you enjoyed your stay overall and appreciated our hotel's atmosphere and services. We also take your comments regarding the room comfort and noise seriously, and will use your input to help us improve the experience for our guests. . We hope to welcome you back in the future. Sylvie GRACIET Assistant Manager Hôtel Akena Biarritz
Dear Madam, Thank you for taking the time to share your feedback with us. We're glad to know you enjoyed your stay overall and appreciated our hotel's atmosphere and services. We also take your comments regarding the room comfort a… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNice and quirky especially downstairs in the bar and reception area. Rituals hand wash.
The rooms very small with a separate toilet without a washbasin
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified review