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Reviews of Sercotel Playa Canteras 4 stars

Portugal, 68, 35010 Las Palmas de Gran Canaria, Spain

#51 of 85 hotels in Las Palmas de Gran Canaria

Guests' Choice

Review score

Based on 787 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 7 September 2025

    9.0
    Hotel is at a great location just in front of the beach.
    • Business trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 5 nights

    Very friendly and warm welcoming staff!

    Stayed in September 2025

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Loved the room with an extra big bed. Very friendly people working in the hotel and loved having the beach nearby! Definitely planning on staying in this hotel again during our next vacation.

    Stayed in July 2025

  • Reviewed: 21 August 2025

    7.0
    Good price and fitted out needs.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Modern good size room.

    Situation next to beach. Staff were extremely friendly and helpful.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 14 nights
    • Submitted via mobile

    There was nothing furniture to our clothes in the hotel room, and for breakfast was nothing vegetables only a very bad, water taste tomatoes…

    The location and the staff was very good.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    Beside the little pool, everything else was perfect, breakfast, room , location. We did had a great time in Las Palmas
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The swimming pool

    Very clean , staff very polite and very friendly

    Stayed in July 2025

  • Reviewed: 3 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 3 nights

    The bar didn’t feel connected to the premises and the service was not just poor but very slow.There is also no bar or any other type of service at the pool and terrace

    Stayed in August 2025

  • Reviewed: 1 August 2025

    8.0
    Almost perfect
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The wifi NEVER worked. We had to buy extra GB in our phones to be able to be connected. Hotel should pay this to us. The lights in the gym were not working either.

    The stuff and the breakfast were great. We had dinner one day too but this was not at the same level.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    The cooling in the room just like another room and a trip Thursday, is not functioning well.

    The receptionist was excellent in Service.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    7.0
    Location ok. Hotel ok but watch out at the front desk.
    • Business trip
    • Solo traveller
    • Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    That so called my credit was not working and I paid with another card. But my card did work. After that even lowered service by asking me to hunt the company to get my money back. A double NO service.

    Sea view.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool is not big enough for a proper swim. I realised afterwards I had booked the wrong hotel. This was my error and not the hotels fault. Breakfast was busy at one point there was only one member of staff doing everything. She was very organised but really need someone else there. The coffee was not nice at all. We decided to have breakfast here for the convenience but if I stayed again I wouldn't.

    The rooms were really big and modern.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 6 nights
    • Submitted via mobile

    The pool is very very small

    All of it

    Stayed in July 2025

  • Reviewed: 12 July 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    I missed glasses in the room, dryer and ventilation inside the bathroom could be bettter.

    Good location - close to the beach, airport and promenade area with restaurants, modern hotel, nice staff.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    7.0
    Would stay there again.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    Staff were kind and friendly. Nicely decorated.
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee facilities in the room

    Next to the beach. Nice decor. Friendly staff.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Staff were exceptionally helpful & food was good

    Stayed in July 2025

  • Reviewed: 23 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We was put in a room adapted for a disabled person , which is great that they cater for the disabeled , but básin mirror was too low, had to go out to the mirror in the passage way. No shower hook above head height. Tv was at an angle from bed but the bracket on the tv was not adjustable.

    Locación Decoración Bed was comfortable

    Stayed in June 2025

  • Reviewed: 19 June 2025

    9.0
    Very pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no kettle in the room!

    Excellent service, the staff was so nice and helpful. They give you very lovely towels for the beach. The breakfast buffet was good and they accommodate my request of vegan option for milk.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    I liked everything, but the picture of the swiming pool that booking presents is very misleading. In the picture it looks huge, but is is really really small. Also i was offered and upgrading to have a view to the sea, but the message did not specify that this was on the first floor and therefore not with the nice terraces that, again, you see in the picture, but ranger with a Windows you cannot open because people are passing by. So hotel great but booking information misleading.

    The location, in front of the beach. The look modern, warm and confortable and the staff, Nice and helpfull.

    Stayed in June 2025

  • Reviewed: 7 June 2025

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Pool is super small is you want to use it

    Staff, room, breakfast

    Stayed in June 2025

  • Reviewed: 2 June 2025

    7.0
    Good value for money.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    Water from the shower not draning properly, spreading not only onto the entire bathroom floor, but also into the hallway at the entrance. They asked us to pay an extra 20€ just because we arrived 2 hours before checkin time, even though they already had rooms ready.

    Good location, at the beach. Nice place on the roof for sunbathing, with a small pool. The restaurant seemed to be good, even though we did not eat there. Its was packed in the morning for breakfast.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Great location, good facilities, great and helpful staff

    Stayed in May 2025

  • Reviewed: 28 May 2025

    7.0
    good hotel for a short stay
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking at the hotel Rude staff at the dedicated parking near Olof Palme No toilet brush in the bathroom Very small pool (surprisingly tiny compared to the photos, and to make it even more absurd, a lifeguard was on duty who took his job so seriously that he didn’t allow snacks on the loungers by this ridiculously pool) Breakfast was limited and average Not really a hotel for a longer stay

    Great hotel location Rooftop terrace with a nice view Spacious and pleasant lobby Wide, comfortable main staircase placed centrally Helpful and friendly staff Literally just a few meters across from the hotel, there’s a food market

    Stayed in April 2025

  • Reviewed: 23 May 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    no car park on site and there was a wifi issue the whole time i was there.

    good sized rooms, with great bathrooms / showers. The location is also really good

    Stayed in May 2025

  • Reviewed: 22 May 2025

    8.0
    Relaxing and pleasant surroundings
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Only hotel that have a supplement for having 2 in a room, normally it’s a single person that gets that charge, very disappointed

    Nice outlook over the sea

    Stayed in May 2025

Showing 1 – 25

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