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  5. Reviews of Hotel Riu Palace Palmeras - All Inclusive

Reviews of Hotel Riu Palace Palmeras - All Inclusive 4 stars

1 Avenida Estados Unidos, 35100 Playa del Ingles, Spain

#81 of 592 hotels in Playa del Ingles

Guests' Choice

Review score

Based on 100 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    8.9

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    8.3

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 26 August 2025

    10
    Lovely hotel, very relaxed.
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 7 nights

    The entertainment was poor, with a limited schedule, and when it was on, it was generally subpar—excluding the White party at a different hotel.

    The hotel was very clean, the staff were friendly and helpful. The food was good

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    A real gem of a hotel. Very rarely do you come away from a holiday feeling truly relaxed but this hotel made it possible
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    The layout was perfect. Location for the restaurants & bars were within easy reach. The pools & poolside bar/snack bar was also perfectly located.

    Stayed in August 2025

  • Reviewed: 11 June 2025

    10
    One of our best vacation experience.
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Our stay exceeded our expectations. The staff was very nice and friendly, the food was delicious with a lot of options to choose from. Everything was super clean and tidy.

    Stayed in June 2025

  • Reviewed: 19 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Lovely staff, they made our stay. Rooms and outside facilities all very clean The food wasn’t great, lots of fried, fairly tasteless dishes that could have done with seasoning and the cocktails were out of a machine and sickly sweet! Would have been good to have ice creams/ lollies for kids by pool.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    9.0
    First time RIU visit .. won't be last
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Food was good but the twice we went down was limited. You have to prebook a la carte , we weren't aware of that so we couldn't try it.

    Spotless room, great location staff were so friendly and attentive, it's unusual to see this nowadays really. Hotel had a lovely vibe, generous drinks also.

    Stayed in April 2025

  • Reviewed: 28 February 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    Regarding the room is expensive the room was small. I thought the room would be bigger.

    Great place, great staff, more than perfect all the food and all service, nice swimmingpools and everything atound it and restaurants The view was wonderful

    Stayed in February 2025

  • Reviewed: 27 February 2025

    9.0
    Very good all round
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 8 nights
    • Submitted via mobile

    Two double beds Would prefer one large

    Food the best we have experienced any hotel

    Stayed in February 2025

  • Reviewed: 22 February 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View
    • Stayed 6 nights

    Many sunbeds around the swimming pools are in the shade, so in the morning there is a rush among the customers to find a place in the sun and occupy the senbeds with towels.... This is the only unpleasant thing about staying in your fantastic hotel!

    Stayed in February 2025

  • Reviewed: 18 February 2025

    10
    Great location, great staff, great food making the perfect holiday
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    I like everything about the hotel, especially the rooms numbers 1 to 14 floors 3 and above :)

    absolutely loved the breakfast, food and restaurant location. such a great feeling eating in the garden looking at trees

    Stayed in February 2025

  • Reviewed: 10 February 2025

    10
    Professional trained experienced staff with a team leader on the floor to ensure quality and customer service. Run to th
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Absolutely nothing

    This is a well maintained hotel. It has a beautiful setting, great staff, loads of food choices each day. It is run by an excellent professional team that say hello and look after their guest. Plenty of entertainment shows and loads of seating areas. Attention to detail is amazing. Rather than saving money for the RIU group they ensure you always have a drink to hand and a person to help you. It was our first trip and would go back there

    Stayed in February 2025

  • Reviewed: 26 January 2025

    8.0
    Overall good experience
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I only stayed 1 night, so being given what must be one of the worst rooms in the hotel (above the restaurant) didn’t bother me so much, but it should be cheaper.

    Very friendly and attentive staff. Gave me early check in which was fab. Plenty of sun beds Good experience In the a la carte restaurant and at breakfast.

    Stayed in January 2025

  • Reviewed: 26 January 2025

    10
    Great relaxation close to the sea
    • Business trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    We liked everything and will come back if we are in the area again

    We absolutely loved our stay and honestly can’t understand some of the negative reviews here. It feels like some people just enjoy finding things to complain about—I can’t imagine they’d be happy anywhere! The hotel was impeccably clean, and the food was fantastic for an all-inclusive at this price. Sure, you could probably find better if you looked hard enough, but at this value, we were more than satisfied. The staff were incredibly friendly and helpful, especially if you make the effort to speak a little Spanish—it really goes a long way! The location was amazing, just a short walk to the sea, and the pool area was lovely. The nights were quiet and peaceful, which made it so easy to relax and unwind. Now, if I really wanted to find something to nitpick, I could mention that I wished for more power outlets in the room :-). With four tablets and two phones to charge, it was a bit of a juggling act. What we loved most was the friendliness and attentiveness of the staff—they truly made our stay memorable. We would gladly return and highly recommend this hotel for anyone looking for a relaxing and enjoyable getaway.

    Stayed in January 2025

  • Reviewed: 26 January 2025

    9.0
    Very enjoyable
    • Leisure trip
    • People with friends
    • Double Room with Balcony and Sea View
    • Stayed 14 nights
    • Submitted via mobile

    Too many Palm trees around the pools.

    Just about everything.

    Stayed in January 2025

  • Reviewed: 5 January 2025

    9.0
    Perfect stay
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Peaceful

    Stayed in January 2025

  • Reviewed: 1 January 2025

    8.0
    Overall I liked it
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 8 nights
    • Submitted via mobile

    I would reduce the smoking areas

    The staff is very welcoming and professional

    Stayed in January 2025

  • Reviewed: 25 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room with Balcony
    • Stayed 6 nights

    No such a thing exests,

    Everything was perfect. It exceeded my expectations. The staff was very kind and helpful, the room was comfortable with wide bathroom. The food was very diverse and tasty. The swimming pools were very clean and water was warm. But the surprise for me was that we received a bottle of Champagne for the birthday of my wife. We haven't ordered it because it was too early but the Hotel has my admiration about being thoughtfull and for showing Class. I will recommend the place to my friends and I personaly like to be their gest again.

    Stayed in December 2024

  • Reviewed: 12 November 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Na

    The all inclusive package. All staff were so friendly about they will do what it takes to make sure you are enjoying your stay.

    Stayed in November 2024

  • Reviewed: 21 September 2024

    9.0
    Excellent hotel with good food
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Smoking allowed in all areas. Some smoke free tables in bar but right next to smoking tables. Entertainment very limited

    Room in side annexe spacious and comfortable. Food in buffet excellent with lots of choice. No problem getting a sun lounger in the morning.

    Stayed in September 2024

  • Reviewed: 28 August 2024

    9.0
    Lovely stay
    • Leisure trip
    • People with friends
    • Large Double Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    The time tables are not the usual for Spanish people I wish they can open the swimming pool later on and the buffet as well, we will love to have dinner around 22:30

    I love how friendly they are, the swimming pool, the bar, the location is ok, and the rooms are great. Food is so lovely.

    Stayed in August 2024

  • Reviewed: 28 July 2024

    10
    Perfect place to stay a few days.
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    The staff were amazingly friendly and helpful all the time. It was my parent’s 50 anniversary and my dad’s birthday and the hotel marked these special occasions with gifts. Very comfortable/clean hotel. Food was delicious with loads of variety and plenty of drink choices too.

    Stayed in July 2024

  • Reviewed: 16 June 2024

    9.0
    Fantastic hotel
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Area surrounding the hotel was very run down, lots of abandoned shops, beach front area was also the same. Quite a dodgy tourist area. Further down the beach is nicer

    Hotel was great, pools, restaurants, bars & staff all 10/10 Gym could do with some free weights.

    Stayed in June 2024

  • Reviewed: 18 May 2024

    10
    I’ll be back.
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Need better alcohol. Absolute Bombay sapphire beer selection was fine.

    Clean and comfortable. Easy walk to beach and shopping.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Definitely will return and stay again at this hotel.
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 14 nights

    Selection of food could be little better

    Really friendly staff, ready to help you anytime. Swimmingpool area is beautiful and comfortable. For the first time enjoyed to sunbath by the pool. Nice gym.

    Stayed in May 2024

  • Reviewed: 19 February 2024

    10
    Food is too good !
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    Can’t say anything negative

    Friendliness and efficiency of staff

    Stayed in February 2024

Showing 1 – 25

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