The bed was really noisy and the mattress wasn’t comfy.

The accommodation was nice, clean and modern.

Stayed in August 2025

Price

Modern clean finish. Great location by English Bay.

Stayed in August 2025

The walls were dirty (greasy and hand printed). There was a brown stain on the top of the bed cover (looked gross).

Nice, modern, convenient.

Stayed in September 2025

The outlook from room 314 is less desirable , overlooking a truck parking zone ! The staff member unhelpful in our request for an upgrade - didn't bother to communicate over this.

Great location, nice room , decent size.

Stayed in August 2025

The ease of access and location

Stayed in July 2025

Bed was noisy and lumpy but slept well anyway!

Loved being in this young energetic neighborhood by English Bay instead of the high rise tourist East side! Fantastic walkable location, near trolley tour stop and bay sunsets!

Stayed in August 2025

The door to the washroom was broken, patio was not clean and thus not inviting to stay outside

Nice,.modern interior. Spacey room, cones with a terrace

Stayed in August 2025

Not used to absence of reception desk

Its location

Stayed in July 2025

The balcony was not cleaned properly.

Location and having the convenience of a studio with kitchen and other appliances instead of a small hotel room.

Stayed in July 2025

No staff in the lobby.. Impossible to communicate with the company. Very late check-in time is very inconvenient. All problems resolved when one young and very courteous staff, Steve I believe, walked in.

New facilities. Modern and clean.

Stayed in July 2025

Great location. Easy check in.

Stayed in July 2025

Location. We walked everywhere.

Stayed in June 2025

The outside terraces meant the room was very overlooked and had to keep the blinds down if needing privacy

Great location . Really comfortable - bed super comfy - and nice touches like dishwasher tablets and tea and coffee and shampoo body wash conditioner

Stayed in July 2025

I have been charged an extra amount since leaving and I have no idea why ???

The email to access the apartment did not come through to me before I arrived ! So I really struggled to get in ! I think the codes should be sent a few days before arrival not one day before - for this reason I would not use Sonder again !!!!

Stayed in June 2025

The light in the bedroom didn’t work.

Quiet, spacious and comfortable. Great to have air con. Great location.

Stayed in July 2025

Lack of storage for suitcases other than on the bed... and it was a tight squeeze for 3 of us. Staff harder to find but helpful when found. For both sonders trying to get the access codes didn't work for us so had to get help...

Clean quiet and modern... great location

Stayed in July 2025

Touchless staff-less entry was convenient and easy. Enjoyed having a full kitchen.

Stayed in May 2025

No reception desk. No warm welcome. Very frustrating booking. I expected something easy through booking.com but then found I ihad to waste an enormous amount of time filling in a verification process and signing up to an unwanted app as well as giving personal information which I was quite against. We arrived and had a code but no room number. Coffee maker - no instructions! Fortunately your lovely staff came and helped us. We needed a university education to work the shower plumbing but the bath plug failed and some other fitting became loose. Poor bedside reading light.

Fresh and clean. Well situated

Stayed in June 2025

Check in was a bit confused for me. Getting more instructions may be better helpful

Safe and clean

Stayed in June 2025

The complex would benefit from a shared laundry given most people were staying for a minimum of several days. The apartment itself was very clean but the balcony was dirty which was a shame if you wanted to sit outside.

Great location within an easy walk to Stanley Park and English Bay Beach. 20 minute walk to downtown. Well serviced with restaurants, bars, grocery shops etc all within easy reach. Good sized and well equipped kitchen for self catering.

Stayed in May 2025

The absence of staff!

Great location. Walking distance to many restaurants and the beach at English Bay. Very handy for public transport

Stayed in June 2025

No reception on site all communication through the app or booking.com which wasn’t an issue until we wanted to request a late checkout. This had to be done via the app and when I did it at 9am the morning before checkout there was an option to pick 2pm. However, my request went the their “team” for approval which didn’t come through until 3.30pm on that day. By that time the option to check out at 2pm was no longer available. I would have expected a more timely response to my request.

Very modern and clean, comfortable bed and a well appointed kitchen. Great location close to the beach, Stanley Park and the vibrant restaurant scene along Denman street.

Stayed in June 2025

Spacious. Close to shops, Stanley Park, beach. Walk to ferry. Plenty of eateries nearby.

Stayed in June 2025

This place looks nice on the surface and was a current l comfortable enough stay for 3 adults for four nights, but it does have room for improvement and didn't feel very well thought out or functional. For example, the bed and sheets were incredibly noisy and squeaky, and the mattress was very firm. On the pullout couch the springs could be felt through the mattress. The blinds in the bedroom let in a lot of light, and there was a bit of noise from outside and other rooms. They have no on-site staff you can talk to, everything is done via the app - we had some issues with the bathroom light automatically turning off and the lock being broken, and this was promptly addressed when we asked - but when we asked for fresh towels they said someone would come shortly but they never did and we had to follow up again later. The code to get in the door also failed on multiple occasions. The place was very spacious, but strangely laid out meaning there was lots of dead unusable space, both in the room and common areas. Feels like they could have utilized space better, felt a bit cost saving. The place didn't feel all that functional, like the people behind it have never stayed in their own rooms - for example there was only one hook in the bathroom, there easily could have been more on the back of the door, and there were not enough luggage racks even though there was plenty of space for them.

The kitchen was small but adequate, it had everything you need for a stay. The location was excellent, very close to lots of great eating places, the beach, Stanley park, bike rental places and transit.

Stayed in June 2025