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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Atlanta, Georgia
Positive section of review
Overall is excellent, the staff were great friendly and the place is super clean - Thumbs UP Always greeting you when you walk in and out of the lobby. The staff were so friendly at the breakfast side, always smiling and greeting, which made my day great.
Negative section of review
I wont say I dint like, I wont rather say the breakfast was pork and scramble all the 4 days I was here, maybe chicken and egg would be good. But again if this is your travellers like than stick with it
Los Angeles, California
Positive section of review
Great location, very close to good restaurants and easy access to both beach and around the city. Breakfast was functional but very appreciated and amazing given the competitive price. Would definitely stay again.
Negative section of review
Not allowed to vape outside your room but not property's fault as think it's a California thing. Hotel provided smoking area in parking lot.
Oakhurst, California
Positive section of review
The location was convenient to get to Yosemite national park and Oakhurst itself was a good location with options of places to eat, little antique and gift shops and close to Bass Lake.
Negative section of review
We checked in and when we went to our room, it hadn't been cleaned. The bed sheets were screwed up on the bed and the previous guests' dirty towels were on the floor of the bathroom. We were moved to another room which housekeeping then were sent to clean, instead of the original room. They were unprofessional and could be heard in the hallway complaining about having to clean the room which made us feel like it was somehow our fault. In the new room, the majority of plug sockets didn't work. The bathroom sink didn't drain, and when I shone my phone torch in the plug, it was full of food (nuts and debris). The shower was not particularly clean, with visible hairs left in there. There was a power cut during our stay, which I appreciate is not the fault of the hotel, but they didn't have a backup generator, the emergency lighting didn't work, there was no power for air conditioning and the windows didn't open for any ventilation. The key card lock on our door also stopped working, so we were unable to get into our room without a member of staff escorting us and using a master key. This took two days to be fixed. We were told that it was housekeeping upon request, but a sign in the bathroom says it would be done every other day. We asked for housekeeping and fresh towels, but instead, we were given clean towels and nothing else; they did not take away the dirty towels or clean the room. I found the staff to be unhelpful and combative when we asked to speak to the manager in charge. We were told the manager would be in on the Monday, so we cut our day short in the national park to be back in time before the end of their shift, only to be told that they didn't turn up that day at all. Also, we had to pay for parking, which is a joke when there is no reasonable way that you could get to Oakhurst without a car. Just another way to get money out of guests.
New York, New York State
Positive section of review
Could do with some sort of easy chair in the room
Negative section of review
No comfortable chair in the room
New York, New York State
Positive section of review
Location Character - beautiful hotel
Negative section of review
No sound proofing - Noise from road v bad even on third floor Plus noise from other rooms be close by in corridor nook Lighting not brilliant
Brooklyn, New York State
Positive section of review
Convenient to where we wanted to be.
Negative section of review
Very pricey for it's location. We stayed as it was close to cruise port.
Sterling, Virginia
Positive section of review
All the positives that I checked
Negative section of review
Bus schedule- late from hotel to airport; clearer directions on where to wait at airport. A bit co fusing
Miami, Florida
Positive section of review
Excellent ! I loved the place .
Negative section of review
Nothing at all to complain about .
Saugerties, New York State
Positive section of review
Cleanliness and the facilities
Washington, Maryland
Positive section of review
Excellent location nothing