1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
My room was the best I’ve had in NYC - a little haven amongst the craziness of the city. Big bed, lots of space and plenty of room to unpack. Massive bathroom. Delicious free coffee in the lobby in the early mornings. I loved using the gym and studio next door for morning pilates. The location was perfect, so central and lots of shopping, exercise classes and food nearby.
Negative section of review
When I was heading back to the airport I could feel the bellmen in the lobby competing with each other to be the one to get my my taxi and sort my bags (presumably for commission / tips) and this left a sour taste in my mouth right at the end of my trip. They were basically arguing with each other in the lobby while I was stood right there. Plus I ended up having to pay far more for a taxi to the airport because of this. If this happens again I’ll be more strict about sorting my own bags and travel.
New York, New York State
Positive section of review
The hotel is located in the heart of Times Square. We requested a high-floor room with a view of Times Square and our request was granted. The staff is welcoming and friendly. The hotel is beautiful and clean, with security guards at the entrance. The overall atmosphere is excellent. We received a large and spacious room with two double beds.
Boston, Massachusetts
Positive section of review
Love the 240 entrance, so beautiful and romantic. Also the room was nice and cozy. The view was cool. The lamps next to the bed are so cool, you can charge your phone.
Negative section of review
The room was a bit too small for two people and our two suitcases.
Washington, Maryland
Positive section of review
Lovely apartment with a good tv, and kitchen facilities. The bed was huge and very comfortable. The washer/dryer was also very useful and easy to use.
Negative section of review
When we arrived at the property our key code didn’t work, we had to call Sonder and it took about 30 minutes for it to get sorted. It was late at night and just wanted to get to bed.
Alcoa, Tennessee
Positive section of review
Perfect for a stay close to the airport. Nice big comfortable bed too.
Branson, Missouri
Positive section of review
The room was so clean and the staff is si nice
Elizabeth City, North Carolina
Positive section of review
The building was really pleasant , old style
Negative section of review
We couldn’t use the pool as it was closed after Labour Day, it was very hot and it was only the beginning of September , it just didn’t warrant being closed
Phoenix, Arizona
Positive section of review
Room was very spacious and good
Negative section of review
Booking thru a third party was supposed to be inclusive of breakfast. Breakfast at the hotel was a bit expensive - but buffet breakfast was good.
Los Angeles, California
Positive section of review
Good location, free parking
Negative section of review
Quality of beds
Williamsburg, Virginia
Positive section of review
Good location, good pool.
Negative section of review
Too many low life long term residents.