1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Washington, District of Columbia
Positive section of review
Location close to restaurants/shops and metro. Hosts were very responsive when messaged. Easy instructions to get into the property. Water and fruit provided. Apartment had fully epuipped kitchen etc.
Negative section of review
Very noisy from the apartment above. Ceiling vibrates when people walk around upstairs.
Miami, Florida
Positive section of review
Can't fault this amazing hotel. Brilliant location for our pre and post cruise stay in Miami. The staff were exceptional. Thanks for a wonderful stay.
South San Francisco, California
Positive section of review
Free shuttle to the airport, very convenient. Shower was hot and worked perfectly. Good value for the price.
Negative section of review
Air conditioning didn’t work. A bit of humidity/smell in the room. Breakfast could be healthier and with more variety.
Fort Lauderdale, Florida
Positive section of review
Close proximity to the beach. Smartly dressed and well presented reception staff.
Negative section of review
Rats on property near the gym, pool, and outside bar/restaurant (photographs taken for evidence). Air-conditioning did not work in our room (also photographed). Extra charge for an umbrella at the beach. Disrespectful, unhelpful and sly valet parking staff. Ludicrous parking prices of $55/day, not made clear by the parking staff at the time of check-in. After asking for the price of parking before handing the keys over, we were shrugged off and told we could leave. Check-in was hectic with people all over the place. Valet staff moved and misplaced one of our suitcases without our knowledge. (Although the reception staff were pleasant). I also left some valuables in my room which have not been found (tracking information shows that the device was turned off a day after our checkout and we can no longer track the item). My fault of course for leaving them behind, but I don’t see how they can just go missing and they must have been taken. As a final note, we stayed in this property for 2 nights of our 15 night Florida vacation, this hotel was the most expensive per night by about 1.5 times (not including the hidden parking fees). All things considered this was by far the most disappointing and stressful hotel we stayed in on our trip, if not in my entire life. Currently waiting for compensation from the hotel. As Booking.com has been unable to communicate with them.
Nashville, Tennessee
Positive section of review
Great stay. Close to Broadbroad, beautifully decorated hotel and rooms.
New York, New York State
Positive section of review
Only two good thing were price and location
Negative section of review
I couldn’t sleep for all night because fan was working very loud :( The bathroom was a disaster water was everywhere.
Honolulu, Hawaii
Positive section of review
Location was fantastic. Room was very comfy
Negative section of review
Fridge in room didn't work
San Francisco, California
Positive section of review
The most friendly staff❤️🔥
Negative section of review
All perfect 🤩
Chicago, Illinois
Positive section of review
Location