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Prepayment
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Genius discounts at this property are subject to book dates, stay dates and other available deals.
About this property
Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar.
Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day.
Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge.
The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.
Couples particularly like the location — they rated it 9.3 for a two-person trip.
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Availability
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All available rooms
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Guest reviews
Categories:
Staff
9.2
Facilities
8.5
Cleanliness
8.9
Comfort
9.2
Value for money
8.0
Location
9.4
Free WiFi
9.0
High score for Gisenyi
Select topics to read reviews:
Guests who stayed here loved
W
Walter
Germany
“Quality does not tolerate compromises. Kivu Serena is a juwel in Gisenyi. The variety of the breakfast buffet is hardly to be competed. The garden and private acces to lake Kivu as well as the Pool are unbeatable assets”
N
Neo
South Africa
“The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.”
S
So
France
“Nice private beach and swimming pool
The restaurant is good and the people working here are kind
The room is big with a balcony, and the bedding is comfortable
Nice place to stay in Gisenyi !”
Declan
United Kingdom
“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly”
Nurveen
Mauritius
“superb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view of Lake Kivu”
Dotun
Nigeria
“The environment, the staff , the pool and the food they are all top notch .”
Faith
Kenya
“Great location, got to stay in the suite with a great view of the lake. Food was great - we thoroughly enjoyed the wide array of servings at breakfast.”
Adwoa
United Kingdom
“The best breakfast buffet by far in the region. Clean rooms and very clean pool.”
Martina
Slovakia
“The rooms are big and comfortable, the bathroom is fully equipped, including the hair dryer. Everything is clean and the stuff is very helpful. The location is great. There's a beautiful view on the lake. The breakfast were amazing, with many...”
M
Moses
Uganda
“The staff was very helpful and friendly. The food was great and the location is excellent”
Hotel surroundings
Restaurants
1 restaurant on site
Kiyaga Restaurant
Cuisine
African • Local • International
Dietary options
Halal • Vegetarian
House rules
Lake Kivu Serena Hotel takes special requests - add in the next step!
Check-in
From 14:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 02:00 to 11:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Cot upon request
Free
17+ years
Extra bed upon request
US$150 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
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Germany“Quality does not tolerate compromises. Kivu Serena is a juwel in Gisenyi. The variety of the breakfast buffet is hardly to be competed. The garden and private acces to lake Kivu as well as the Pool are unbeatable assets”
South Africa“The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.”
France“Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !”
United Kingdom“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly”
Nurveen
Mauritius“superb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view of Lake Kivu”
Nigeria“The environment, the staff , the pool and the food they are all top notch .”
Kenya“Great location, got to stay in the suite with a great view of the lake. Food was great - we thoroughly enjoyed the wide array of servings at breakfast.”
Adwoa
Slovakia“The rooms are big and comfortable, the bathroom is fully equipped, including the hair dryer. Everything is clean and the stuff is very helpful. The location is great. There's a beautiful view on the lake. The breakfast were amazing, with many...”
Uganda“The staff was very helpful and friendly. The food was great and the location is excellent”
